Aberdeen City Council became the first local authority in Scotland with a virtual assistant when it launched its AB-1 chatbot with Microsoft in 2020.
PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactionsHillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
Westminster City Council launches AI-assisted tool to report waste:
Report occurrences of waste, fly tipping, graffiti and animal fouling in one minuteA new waste reporting tool, utilising advances in AI technology, has been launched by Westminster City Council.
How AI helps Coventry City Council answer more calls while spending less money:
Coventry City Council's AI assistantCoventry City Council launched an AI assistant to deal with an overwhelming number of calls every day and constant repetition of the same queries.
Deployment of Microsoft 365 Copilot for Scottish Water:
A Recommended Approach for Rapid Deployment of Microsoft 365 CopilotA Case Study of Scottish Water’s Onboarding Process for Microsoft 365 Copilot.
East Riding Council adopts generative AI policy:
East Riding Council adopts generative AI policyEast Riding Council has adopted a formal policy for the use of generative AI, highlighting the need for accountability, governance and ethics in the deployment of the technology.