In 2019, the council approached a technology company to trial an AI-based technology that uses data to predict an individual’s risk of homelessness.
Considering equality impact in delivering an AI powered chatbot: London Borough of Barking and Dagenham:
In April 2021, in collaboration with technical specialists and behavioural scientists, LBBD decided to develop an AI-powered website chatbot.The AI-powered chatbot was piloted between April and June 2021. Following lessons learned, it launched in September 2021.
London Borough of Camden considers equality when commissioning AI:
Thinking about equality when commissioning AI-based technologies: London Borough of CamdenSince 2021, Camden Council has developed a model to embed equality considerations when commissioning and contracting AI-based technologies and services.
Engaging with residents to create a data charter and understand the equality impact of using AI-based technologies – London Borough of Camden:
Camden Council's use of AI technologiesCamden Council conducted research in 2021 to understand residents’ attitudes to its use of data, including in relation to new technologies that allow greater automation.
Buckinghamshire Council uses Microsoft Co-Pilot:
Buckinghamshire Council’s use of Copilot to power improvement will inspire local governmentStaff report productivity improvements, quality enhancements, and time savings which are enabling the different teams to do more with less.
Torfaen County Borough Council streamlines organisational support for Social Care using Copilot for Microsoft 365:
The council is now exploring how it can use Copilot to drive further efficiencies, including in its contact centre.Torfaen County Borough Council is grappling with increased expectation and service demand at the same time as declining revenues.
University of Strathclyde develops AI tool to detect trauma in emergency responders:
The University of Strathclyde is working with software design company Sentiental on the development of the Sentinel application, which supports evidence based digital interventions for affected workers.The initiative has come in response to first responders facing a heightened risk of developing traumatic stress-related conditions, owing to their frequent exposure to work related traumas, and the symptoms often remain undiagnosed.