It's a challenging time to be bold with redesigning services but you can do it. Learn more....

Newsletter: Not quite slowing for summer yet, still plenty to inspire you

People sitting around tables that are in front of a conference stage. On the stage is a large screen an a podium. The screen is on the left and the slide displayed is showing the word 'welcome'. Behind the podium on the right a man is standing and talking.

Keep on using your free events, meetings, resources, and training

You can now read the President’s Conference ???? in the most recent In Our View – start with the welcome from President Mark Lumley.

And you can browse the Brighton photo album. Planning for next year is underway. What do you want from your annual conference? Let us know.

Downloaded your template GenAI usage policy? Given the pace of GenAI development the document will be in a work in progress. How are you handling it at your organisation? Send suggestions and experiences to Martin Ferguson (Policy and Research Director).

If you would like to make a donation to Cancer Research UK, you can through the Socitm Superstars fundraising page. They completed their climb in 8 windy and wet hours. Thank you so much for your kind and generous support.

Are you in the alumni LinkedIn group? We are thinking of shifting over completely to LinkedIn as the place (outside of emails) to share interesting and useful things. How do you feel about that? Let us know.

Summer (iced) coffee

There’s a drop in/catch-up coffee session on Monday 17 July for all of this and anything else you fancy.

Resilient people and places

Yesterday (06-Jul-23), What Works Wellbeing wrote about the ONS National Wellbeing Framework report Beyond GDP: what matters to national wellbeing.

The ONS has updated its National Wellbeing Framework for the first time. All of which is summarised really well by Nancy Hey.

This holistic approach is also part of Resilience and regeneration collection.

Plenty for you to read and think about. And talk with us about. Especially if you’re in the Yorkshire and Humber region and meeting each other on Wednesday 12 July

Find inspiration

Your invitation to evaluate new training

The pilot of Socitm’s newest leadership training programme is scheduled for 26 and 27 July in Birmingham.
We need to support ourselves, the current and future leaders already in our organisations, and the leaders in our communities so that we can really connect with colleagues and best practices across local government. Really connect through our places.
Add your name to the registration list [check your inbox for the link]. We’ll be in touch.

What’s place-based leadership about?
The 2-day training is focused on building personal resilience to lead teams through challenging times is critical to success in today’s workplace. It will challenge your thinking so you can hone your skillset to inspire people and places to be better through effective and lasting change.

Training with Socitm

Scott Atreed was on a Top Talent cohort last year. He wants to be an owl. To find out exactly what that means you’ll have to take part on the programme yourself. Read more about how Scott found it and what it gave him.

Share your training experience with us – fill in the short Q&A.


Tuesday 11 July: Workshop: Introduction to emotional intelligence (CPD certified)
Wednesday 12 July Webinar: Teamwork, from forming to performing
Tuesdays 12 and 26 September Workshops: How to be an effective coach (CPD certified)
Wednesday 14 and Thursday 15 September: Leadership Programme – Top Talent (CPD certified)

Once you’ve finished your training don’t forget to claim your CPD points.

Socitm Advisory

Collaboration key to service design

Effective service design work depends on collaboration and effective work to understand service users, according to research based on 2 workshops.
Find the summary in In Our View. And browse the presentation for the detail.

Are you making full use of your membership?

As part of your membership you can receive between 2 and 12 hours of FREE consultancy advice per year. To make use of your inclusive consultancy hours, get in touch or log in to My Account.


Events from Socitm and partners


Looking ahead to after summer (just quickly)

Join everyone in Birmingham on Thursday 5 October for a conference day dedicated to Modernising Service Delivery.

Missed a webinar? Past recordings are available to watch in the resource hub. Also, make sure to check out our regional events. There’s a mix of online and in-person meetings, so please feel free to join any that are outside your area.

Browse the events calendar

Review and preview your weekly webinar

  • Practical tips for implementing low-code
    Wednesday’s conversation facilitated by Netcall‘s Richard Boddington, about low code in the real world was great actual chat and a fantastic example of Teams Chat! Text book work everyone.
    To get the full version of Jim Davis’s (heavily summarised here) 3 pithy pieces of advice, watch the recording (you can skip to about 42:21):
    1. Thinking.
    2. Not replicating processes.
    3. Finding bottlenecks.
  • None of us is as smart as all of us
    Your next webinar will tackle teamwork, with insights from Leadership Programme Manager Aidan Matthews
    Of some relevance is this blog post we happened upon (as you do): Leadership – what it’s all about?

Thank you for reading (or scrolling) this far! Just one more thing…

And it’s on YouTube). Dr Rangan Chatterjee (big thumbs up) in conversation with author Will Storr about the latter’s most recent book The Status Game.

Make sure you connect with us on LinkedIn and on Twitter to keep up-to-date with everything happening.