Local Digital’s work on cyber (2020-present) – MHCLG Local Digital team
Challenges Approach The team is implementing various cyber programmes to address these challenges: 2020 2021 2022 2023 From May … Read more
Tackling and preventing cyber enabled crime – Safe Durham Partnership
Challenges Approach They developed a holistic approach to address online crime and harm, including extremism, focusing on raising awareness, … Read more
Recovery plan after a cyber-attack – British Library
Challenges Approach Outcomes and benefits Lessons learnt View original case study article at bl.uk [PDF]
Managing a cyber-attack and recovery plan – Gloucester City Council
Challenges Approach Outcomes and benefits Lessons learnt View original case study article at local.gov.uk
Managing a cyber-attack − St Helens Borough Council
Challenges Approach Outcomes and benefits Lessons learnt View original case study article at local.gov.uk [PDF]
Transforming local social care with AI – Barnsley Council
Challenges Main challenges were: Approach Demonstrations of copilot played a crucial role, not only showcasing technology’s capabilities but also … Read more
AI-driven citizen contact system – Hillingdon Council
Challenges Hillingdon Council provides services to around 310,000 residents and despite efforts to enhance the functionality of its online … Read more
Your at-a-glance guide to Socitm membership
If you want to… Develop your or your team’s skills * You can also head to your account’s Membership … Read more
Building for Longevity: How Continuous Optimisation Enhances User Engagement for Public Sector Websites
In this session, we’ll explore the critical role of continuous optimisation in maintaining a high-performing website for the public … Read more
Introducing Microsoft Dynamics 365 Contact Centre
Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours … Read more
Using Socitm benchmarking for independent, cost-effective comparisons – Worcestershire CC
Q. Why have you used Socitm’s benchmarking services? I think it is important to have independent reviews of your … Read more
Nations and regions news, November 2024
A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent … Read more