Hillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
In Our View, issue 42
President’s welcome: People make places and conferences too Welcome to this issue of In Our View and, if you … Read more
PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactions
Adoption of AI and Automation -benchmarking pilot launched
On Monday 15 April Socitm launched the pilot of their new “Adoption of Artificial Intelligence and Automation” benchmarking module. … Read more
Event roundup: Sheffield national conference, 28 February 2024
A supplement to Socitm’s annual magazine, In Our View, this post covers Reimagining communities and places: a journey through … Read more
