Guidelines for elected members on the use of artificial intelligence (AI)
Introduction These guidelines on the use of artificial intelligence (AI) have been created to support elected members in utilising … Read more
From AI trial to council-wide confidence: How Renfrewshire transformed customer services
Residents expect simple, 24/7 access to local government customer services; while digital channels have expanded, the telephone remains a … Read more
AI is friend-shaped: Guard rails for your brain (not the machine)
AI isn’t sentient – but it is designed to communicate like something you trust. And your brain responds accordingly. … Read more
Socitm launches Digital Trends 2026
Local public service providers use Digital Trends 2026 to shape their conversations and strategies. These trends are not technology … Read more
