Modernising citizen services: Bristol City Council’s approach to AI at the front door
As councils face increasing demand and continued financial pressure, many are asking the same question: How do we continue … Read more
Adapting Socitm’s AI guidance for elected members – Isle of Wight Council
Background Following recent local elections on the Isle of Wight, the council welcomed a fresh intake of councillors. Many … Read more
Event roundup: President’s Conference, 9-10 June 2026
JUMP TO SECTION Day one: MHCLG pilots Local Transcribe service | Councils need to fix foundations or see innovation … Read more
Putting AI ethics into practice: practical steps for local government
UK councils are exploring how to use artificial intelligence (AI) in an ethical manner to enhance services, support staff, … Read more
AI and intelligent automation: the results of an equality impact assessment
Artificial intelligence (AI) and intelligence automation (IA) are no longer future technologies for the public sector. They’re already embedded … Read more
Change Agent Course (free to public sector)
Overview Get the knowledge and confidence you need to lead a change delivery. This free course is a collaboration between Microsoft and Socitm, … Read more
Using AI automation to deliver rapid crisis support at scale – Norfolk County Council
Overview In early 2025, Norfolk County Council needed to deliver emergency financial support quickly to residents experiencing sudden financial … Read more
Beyond the hype: Practical AI for resilient local government finance
As local authorities face unprecedented financial pressures and rising service demands, the “AI Reckoning” has arrived in the finance … Read more
AI governance and data readiness – Secure foundations for AI in the public sector
1. Welcome and why this matters now 2. AI governance – The do’s 3. AI governance – The don’ts … Read more
