Explore how digital innovation is transforming Welsh communities and empowering future-ready public services

Newsletter: dreich weather time

Authors and contributors: Alexandra Murphy

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In your membership: Courses

Leadership

CourseLocationDatesTraining points
Place-based LeadershipBirminghamMonday 27 and Tuesday 28 October4

Core skills (on Teams)

CourseDatesTimeTraining points
Equality, diversity and inclusionTuesday 7 October 09:30 to 12:301
How to be an effective coachThursdays 16 and 30 October09:30 to 12:301
Introduction to emotional intelligenceTuesday 4 November 09:30 to 12:301
Equality, diversity, and inclusionWednesday 12 November09:30 to 12:301

Digital skills (on Teams)

CourseDatesTimeTraining points
Microsoft Change AgentThursday 9 and Friday 10 October09:00 to 16:300

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In your 2025 membership: benchmarking

Complimentary use of 1 module

Choose from: cost, delivery, performance or user skills.

With all the financial challenges facing the sector, use the cost module this year to baseline your transformation work.
Find out what you can do and how in the Benchmarking Services Help Centre, then claim your module.


National conference Sheffield 2024

In your membership: events

Lunchtime webinars from 13:00 to 14:00

Wednesday 15 October: Transforming operations with AI: 3 practical use cases
Netcall’s Mark Gannon, former CIO with some of the UK’s largest councils, will showcase AI-powered virtual assistants, advanced summarisation tools, and Intelligent Document Processing.

Meetings

Conference

Sessions and speakers include:

  • An opening keynote address from Cardiff Council’s chief exec Paul Orders
  • The future of apps and data integration in local government and the NHS with Dylan Roberts, CDIO of Betsi Cadwaladr University Health.
  • Embracing serverless to enhance service: Nickki Johns, Head of Digital at the Vale of Glamorgan Council
  • Sarah Day from ADSS Cymru will talk about why digital matters for the future sustainability of social care services.
  • Neath Port Talbot’s CDO Chris Owen will be chairing a discussion with CDPS, NLAWARP and the WLGA.
  • Councillor Dimitri Batrouni from Newport City Council asks, ‘Is Wales doing enough in the data and AI space?’.

Partners’ events and updates

AI in Local Government Fair

Mon-24-Nov | 12.00-16.00 | Cambridge
Our colleagues from AI@Cam are hosting a first-of-its-kind “challenge fair” that puts council staff (not researchers) at the centre of the conversation about how AI can improve public services.

It’s bringing together people from Cambridgeshire, Peterborough, and Greater Manchester with university AI researchers. Local government teams will showcase posters outlining challenges where AI could make a difference – from streamlining social care documentation to optimising transport routes to processing planning applications. Find out more and apply to attend.

AI aggregation

Thu-16-Oct | 10:00 to 11:00 | AI aggregation for codeless intelligent workflow
Narrow AI services on their own are powerful; in combination, they can be revolutionary. The session includes a Q&A with Gareth Handley, NDL’s CTO, and you’ll receive their whitepaper, A Comprehensive Overview of Artificial Intelligence and Cognitive Services in 2025.


Thank you for reading (or scrolling) this far! Just one more thing…

A couple of things I’ve been doing and looking at this week:

  1. Found this on LinkedIn: i.AI has open sourced their Minute meeting assistant 
    Explore the code
  2. Really like Graeme Murrell’s list of courses that their University of Huddersfield placement students take as part of their induction. These ones are done through LinkedIn Learning, but it’s a great list (aimed at web development but feels completely relevant for me too as a comms “professional”) and you can always find your own versions on a platform/s of your choosing.

Take care. I hope you can have a great weekend when it arrives.

Best wishes,

Alex.

Photo by Diego Gennaro on Unsplash


Conference attendees chatting during President's Conference 2023

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