Transforming the Resident Experience at West Lindsey District Council
West Lindsey District Council’s residents were being served by an aging telephony system that didn’t allow for self-serve options … Read more
CymruSOC: Insights from the UK’s first National Security Operations Centre
Established by the Welsh government in 2024, CymruSOC is strengthening the resilience of the public sector in Wales by … Read more
Harnessing AI for a Smarter S/4HANA Migration
Migrating to S/4HANA is a necessary but daunting step—one that comes with concerns about operational disruptions, complex change management … Read more
How UK Councils Are Building Exceptional Connected Digital Services
Discover how UK councils transformed their service delivery by breaking down data silos, streamlining workflows and delivering exceptional digital … Read more
Mastering local government IT service delivery challenges with ITIL4 processes
The UK public sector is navigating a challenging macroeconomic environment marked by increasing expectations for service, tight budgets, and … Read more
Cloud marketplace: a new age of procurement
While procurement processes are evolving, some organisations continue to struggle with lengthy approval cycles, siloed processes, and compliance risks. … Read more
SMART Staff Copilot - Combining Secure AI Voice Notetaking, Intelligent Documentation & AI Access for All
With AI Voice recording and document production becoming essential in social care, how do you ensure your council remains … Read more
AI in action: 3 examples of AI solving real council challenges
What is AI, to you? A tool to grasp answers from a sea of data? A way to create … Read more