Navigating the AI Reckoning: practical steps for the public sector
In their 2026 Trends Report, Squiz identified The AI Reckoning as the defining shift of this moment. AI is now embedded … Read more
Change Agent training works
Overview Get the knowledge and confidence you need to lead a change delivery. This free course is a collaboration between Microsoft and Socitm, … Read more
Guidelines for elected members on the use of artificial intelligence (AI)
Introduction These guidelines on the use of artificial intelligence (AI) have been created to support elected members in utilising … Read more
From AI trial to council-wide confidence: How Renfrewshire transformed customer services
Residents expect simple, 24/7 access to local government customer services; while digital channels have expanded, the telephone remains a … Read more
AI is friend-shaped: Guard rails for your brain (not the machine)
AI isn’t sentient – but it is designed to communicate like something you trust. And your brain responds accordingly. … Read more
