Hillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
Transforming public services:
Oxfordshire County Council's digital transformation with AI & IoTTim Spiers, Director of IT, Innovation, Digital and Transformation at Oxfordshire County Council, shares insights on their ongoing digital transformation initiative.
Exploring AI’s potential in Local Government:
Insights from Telford and Wrekin Council’s Customer Services AI AssessmentTelford and Wrekin Council has been at the forefront of exploring AI integration, championed by Gemma Hancox, their Group Customer Contact Manager.
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments:
Derby City Council deploys AI and chatbotsEast Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works.
Insights from Renfrewshire Council’s Customer Service AI Assessment:
Exploring Phone-AI in Local GovernmentInterview with Gary Innes, Customer Service Manager at Renfrewshire Council.
Beam’s AI boosts efficiency for Swindon Borough Council’s social workers using Magic Notes:
In the Spotlight: Swindon Borough CouncilSwindon Borough Council piloted AI in Adult Social Care to improve the quality and speed of recording of assessment conversations by their frontline workers.
President's Conference 2022
…Women: Inspiring the next generation (Team 3) Charity Keynote: Hope House Children’s Hospices Day 2: How can we improve our communities with technology? Cross-agency collaboration: Information sharing for combined success…
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