A new waste reporting tool, utilising advances in AI technology, has been launched by Westminster City Council.
PwC and Hillingdon leading the way on AI for residents:
Digital transformation to boost citizen interactionsHillingdon Council is the first UK local authority to have deployed an automated voice and web chat solution at scale.
Transforming public services:
Oxfordshire County Council's digital transformation with AI & IoTTim Spiers, Director of IT, Innovation, Digital and Transformation at Oxfordshire County Council, shares insights on their ongoing digital transformation initiative.
Exploring AI’s potential in Local Government:
Insights from Telford and Wrekin Council’s Customer Services AI AssessmentTelford and Wrekin Council has been at the forefront of exploring AI integration, championed by Gemma Hancox, their Group Customer Contact Manager.
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments:
Derby City Council deploys AI and chatbotsEast Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works.
Insights from Renfrewshire Council’s Customer Service AI Assessment:
Exploring Phone-AI in Local GovernmentInterview with Gary Innes, Customer Service Manager at Renfrewshire Council.
Beam’s AI boosts efficiency for Swindon Borough Council’s social workers using Magic Notes:
In the Spotlight: Swindon Borough CouncilSwindon Borough Council piloted AI in Adult Social Care to improve the quality and speed of recording of assessment conversations by their frontline workers.
Event roundup: Sustainable and Innovative Places conference, London, 10 October 2024
…data to build a predictive model of coverage. https://www.youtube.com/watch?v=IObjutw_uLM Kurt Frary on Norfolk’s mobile mapping bin lorry innovation – Smarter Working Awards County archive uses AI to find names in…
University of Strathclyde develops AI tool to detect trauma in emergency responders:
The University of Strathclyde is working with software design company Sentiental on the development of the Sentinel application, which supports evidence based digital interventions for affected workers.The initiative has come in response to first responders facing a heightened risk of developing traumatic stress-related conditions, owing to their frequent exposure to work related traumas, and the symptoms often remain undiagnosed.
Engaging with residents to create a data charter and understand the equality impact of using AI-based technologies – London Borough of Camden:
Camden Council's use of AI technologiesCamden Council conducted research in 2021 to understand residents’ attitudes to its use of data, including in relation to new technologies that allow greater automation.
London Borough of Camden considers equality when commissioning AI:
Thinking about equality when commissioning AI-based technologies: London Borough of CamdenSince 2021, Camden Council has developed a model to embed equality considerations when commissioning and contracting AI-based technologies and services.