Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.
Health and wellbeing
…Placing people, their needs and welfare at the heart of community planning builds stronger communities, and better places to live, work and bring up families. Community resilience Protecting individuals, their…
Accessibility Week: the summary
…and productive in his day-to-day work. Host: Andy Coulter, Teams Technical Specialist, Microsoft Wednesday 15 May. Watch: Brand inclusion – Why we connect more with companies that careDiscover how combining purpose…
East Riding Council adopts generative AI policy:
East Riding Council adopts generative AI policyEast Riding Council has adopted a formal policy for the use of generative AI, highlighting the need for accountability, governance and ethics in the deployment of the technology.