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Leadership Academy programme

Change Agent training programme

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Socitm members:

Free for the majority of Microsoft Enterprise Agreement customers. 


Free for the majority of Microsoft Enterprise Agreement customers.

Browse course calendar


This free programme is a collaboration between Microsoft and Socitm.

Delegates will learn about a range of technology and gain an understanding of the skills they need to support change. Those taking part in the Change Agent programme will have the opportunity to learn from industry experts and staff from other local authorities, helping build communities of practice to collaborate.

As a sector and with the correct framework, we could realistically reach a point where one person’s great idea could be the catalyst for UK wide service transformation. Helping to improve the lives of people across the country.  

Everyone who takes part in this programme will be focused on implementing change with technology across public services. 

Programme details:

Duration: Five days

Sectors: All local public service providers

Career level: This programme is aimed at staff or lower managers, a specific manager version is also available.

Certification: Pending approval

Physical or virtual: Virtual

Young people chatting by a desk in an office
Young people in an office space, working and chatting

Programme structure

This programme is spread over one week. 

The programme will be held virtually on Teams. Tech support is available to anyone that needs it ahead of the session.

Further resources and opportunities to engage in the programme and with other councils will be available beyond the initial week’s training.

Detailed breakdown

Day 1: Skills to change

Learn a range of skills from expert tutors at Socitm on how to understand, introduce, manage, and lead change. 

An introduction to: 

  • Learning styles 
  • Growth mindset 
  • Leadership 
  • The human side of change 
  • Change management 
  • Design thinking 

Day 2: Productivity and communication 

Understand the opportunities with Teams and SharePoint.  

Sessions detailing: 

  • Microsoft Teams, including apps and services 
  • SharePoint, including compliance features 
  • Sharing a range of apps and services that can support transformation 

Day 3: Apps and automation 

Introducing the Power Platform and opportunities of automation with: 

  • Power Platform 
  • Power Automate 

Day 4: Tech to transform 

Look to the future, learn new features, or get to grips with the basics of a range of products to support your digital transformation:  

  • Power BI
  • BOTs 
  • Art of the possible 

Day 5: Time to Change 

Learn how to apply some of your new skills in a practical way. This session will also introduce you to further resources and support:  

  • Agile introduction 
  • Requirements gathering 
  • Further training opportunities 
  • Introduction to Socitm services 
  • Introduction to dedicated communities of practice 

Benefits for the individual

As a change agent you will: 

  • Learn skills that to make your service more efficient and sustainable 
  • Develop technical abilities to help yourself and your service 
  • Learn how to get the most from your data assets 
  • Gain an understanding of the opportunities to automate processes 
  • Become more aware of the technology available to you and your colleagues to save time, remain compliant and support colleagues and residents 
  • Join a community of Change Agent in similar roles from across the UK 
  • Gain skills that will support you throughout your career 

Benefits for the organisation

The programme: 

  • is designed to work alongside existing change efforts, with some authorities planning to use this as their main catalyst for change. 
  • provides a foundation, even intermediate understanding, of a range of tools that authorities are deploying or already benefiting from, such as SharePoint, Teams and the Power Platform – including Power BI. The work compliments your implementations and your facilitators can localise the change.  
  • will add the most value if you have facilitators, managers and end-users on the programme.

Socitm members:

Free for the majority of Microsoft Enterprise Agreement customers. 


Free for the majority of Microsoft Enterprise Agreement customers.

Attendee requirements

We are looking or people who:

  • Are curious and enjoy learning 
  • Want to help their service be more sustainable 
  • Enjoy helping others 
  • Recognise technology as an enabler to change 
  • Are supported by their manager to take part in the programme (as it’ll help your service with technology) 
  • Enjoy problem solving 

You don’t need to be particularly technical. A basic level of ability is helpful – or a keenness to learn! 

A commitment to the whole programme is mandatory. Participants must have good communication skills and be willing to contribute with enthusiasm and energy.  

Slides of Testimonials - Swipe the slide or use the dots to see a new quote.

Committed evangelist for the much wider use of Office 365

As a non-technical person the course provided me with a superb overview of the capabilities, functionality and practical application of Office 365 and its apps. As a result, I am now going to be a committed evangelist for the much wider use of 365 functionality in my organisation. Excellent and highly recommended.

Anonymous Change Agents programme attendee

An introduction to a wealth of functionality

There was a lot of information crammed into this five-day Change Agents programme. It was a great opportunity and introduction to a wealth of functionality, that we can use to improve the way that we work. Best of all, I’m now part of the Change Agents community of practice so this is just the beginning of the journey.

Anonymous Change Agents programme attendee

A fascinating to step outside of my comfort zone

It’s been fascinating to step outside of my comfort zone and regular arena of work and see at first-hand how systems are discussed, created, changed & developed and ultimately get rolled out through large organisations.

Anonymous Change Agents programme attendee

Any questions?

Any questions? Please get in touch with Dominika Szulim-Wronek.