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President’s Week 2020

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Date/Time
Date(s) - 08/06/2020 - 12/06/2020
10:45 am - 1:40 pm

Categories


President’s Week 2020

Virtual event

Reset, reform and recover.

The response of local government to the Covid-19 pandemic is nothing short of astonishing.

Across the UK, authorities are quickly adapting to new ways of working to ensure the continuation of vital services, as well as maintaining and even increasing productivity for the wider community.

What will the future look like? Can these breakthroughs be sustained?

These are just two of the big issues we will cover throughout President’s Week. Hosted virtually through a series of webinars, the week will feature key speakers at the centre of delivering the ‘new normal’.

So, don’t miss out on what promises to be a fascinating week of discussion and debate, and learnings that can drive your future actions.

  • Bookings are now closed

Date and time:

8-12 June 2020

10:45 – 13:40

Location:

Virtual conference using Webex

Main partner:

Capita-small

Theme of the day: Leadership, diversity and skills

10:45 – Socitm’s President Welcome
Sandra Taylor, President, Socitm

Sandra opens the event and introduces today’s session through reflecting on the transformation journey that the society has been on and the key achievements that have been delivered more recently. Sandra will also present her feedback on her presidential term and on her policy theme of Leadership, diversity and skills:
• Responding to leadership challenges
• Building digital capabilities
• Accelerating change during the Covid-19 pandemic

 

11:00 – Empowering a future workforce
Gary Burton, Regional Sales Director – Local Government, Dell Technologies

Dell Technologies approach to remote leadership and diversity

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 Panel session – Responding to the Covid-19 challenges presented to local government
Sandra Taylor, President, Socitm | Kurt Frary, Deputy Director of IMT, CTO, Chair Socitm | Tony Colson, Director of IT, Sense | Jane Walton, ICT User Support Team Manager, Dudley Council | Mark Adams-Wright, Director, Socitm Advisory | Paul Saer, Head of Public Sector, Core | Richard Friend, UK VP, Jadu

Join in and listen to discussion on:

  • Local government response to Covid-19
  • Adoption of new working practices
  • Continuing the journey

 

13:00 A word from Advisory – “Local Government in lockdown – What’s really happening out there and what might this mean for the future”
Tony Summers, Chief Executive, Socitm Advisory

 

13:40 FINISH

Theme of the day: Healthy and well communities

10:45 – Socitm’s Incoming President Welcome
Sam Smith, Vice President, Socitm

Sam introduces today’s sessions on her policy theme of healthy and well communities:

  • Wellbeing – a holistic view
  • Entrenched and endemic problems in our communities

 

11:00 Automation and the evolution of government services – The vision… the future…the reality!
Dr Grainne Watson, Automation Practice Director, Capita

  • Improvements in government services
  • Automation as a driver for transformation
  • Embracing digital at the core

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 Improving health and care information: connecting care
Lorraine Foley, CEO, PRSB

  • Putting people at the heart of their work
  • Access to the right care in the right place
  • Supporting the fight against Covid-19

 

12:15 Virtual Care
Russ Charlesworth, Health and Care Practice Lead, Socitm Advisory

Current attitudes and experiences with virtual social care

 

12:30 A word from Advisory – “I’m a social worker, my focus is people so why should i be interested in data?”
Russ Charlesworth, Health and Care Practice Lead, Socitm Advisory

 

13:10 AGM

Our current president, Sandra Taylor, reflects on the achievements of Socitm over the last year, while incoming president, Sam Smith, outlines her objectives and aspirations for the upcoming year.

The AGM is open to members only.

 

13:40 FINISH

Theme of the day: Ethical use of emerging technologies and data

10:45 – Martin Ferguson welcome
Martin Ferguson, Director of Policy and Research, Socitm

Martin introduces today’s sessions on the policy theme of Ethical use of emerging technologies and data:

  • What do we mean by ethics and how do we apply them?
  • How can the public sector best understand and use emerging technologies?

 

11:00 – Would you store your jewellery in the fridge or buy your household goods on holiday?
Adrian Cooper, Public Sector CTO, NetApp

Applying lessons from the consumerisation of data and IT

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 – Digital Ethics
William Barker, Associate Director and Practice Lead on Digital Ethics, Socitm

Digital ethics is one of the most pressing issues of our time.

The relaxation of data privacy has enabled a rapid turnaround to help fight the spread of Covid-19. However, it’s also raised important ethical questions around the use of such data.

Join this session to explore the burgeoning field of digital ethics, drawing out some of the implications for practice, supported by curated material that is currently being assembled for Socitm’s new Resource hub.

 

13:00 A word from Advisory – “Who really owns the ethics agenda for modern technology?”
Mark Adams-Wright, Director, Socitm Advisory

 

13:40 FINISH

Theme of the day: Modernising ICT and service delivery

10:45 – Alison Hughes Welcome
Alison Hughes, Vice President, Socitm

Alison introduces today’s sessions on her policy theme of Modernising ICT and service delivery:

  • Making sense of technology
  • Making sure the changing expectations of service users are met

 

11:00 Business As Usual, but not the usual business
Mark Woods, Director of Technology and Innovation, Splunk

Using Business as Usual (BAU) data to understand key services and innovation

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 – Panel session – Looking forward: how do we reset, reform and recover in a sustainable manner?
Alison Hughes, Vice President, Socitm | Adam Thilthorpe, Director for Professionalism, BCS, The Chartered Institute for IT | Enza Iannopollo, Senior Analyst, Forrester | Jo Miklo, Head of Digital Efficiencies/Interim Business Manager, Leeds City Council | Mark Nicholas, Chief Social Worker, Senior Clinical Lead for Citizen Health Technology and CP-IS, NHS Digital | Matthew Wallbridge, Director, Socitm Advisory | Jo Powell, Head of Sales, Public Sector, O2

Join our panellists for a discussion on taking the lessons learned from our experiences of responding to Covid-19, to determine how we continue to deliver

 

13:00 A word from Advisory – “Towards digital, data and tech, – what are the implications for ICT service delivery”
Andrew Rogers, Director, Socitm Advisory

 

13:40 – FINISH

Theme of the day: Service design and transformation

10:45 – Nadira Hussain Welcome
Nadira Hussain, Director of leadership development & research, Socitm

Nadira introduces the final session of the week on behalf of Huw McKee, Vice President, Socitm, and his policy theme of Service design and transformation:

  • Seeking input and feedback about repurposing this policy theme so that it reflects the need for designing robust and customer-focussed public services
  • Defining what we mean by ‘human sympathetic’ design thinking
  • Embracing sustainable ways of collaborating and continuing to deliver services for the benefit of our citizens

 

11:00 – Service design in the post-Covid council
Faith La Grange, Director of Local and Regional Government, Microsoft and Ellen Wilson, Industry Solutions Executive – Government, Microsoft

  • The future design of public services based on the response to the pandemic – how can we build on our positive experiences
  • Making it real – how can accelerate the good practice and make it sustainable as we recover and reform
  • Acceleration of technology adoption in the public sector to improve place-based outcomes

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 The business case for securing flexible working with Single Sign-On (SSO) and the Zero Trust model
Gareth Williams, Marketing Director, IP Performance

Join Gareth from our Top Talent sponsorIP Performanceas he introduces what promises to be an inspiring and energetic session! 

Colleagues from the February 2020 group will share their experiences of the programme and the benefits of participating. 

Hear also about the outputs and recommendations from the project they have been collectively been working on – developing a business case for securing the technology to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device. 

Take to the virtual stage and ask them questions in this interactive workshop. 

 

13:00 A word from Advisory – “SDMA as a tool for whole system digital change”
Katherine Lyon, Client Services Director, Socitm Advisory

 

13:40 Quiz

 

14:25 FINISH

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at the President’s Conference 2020. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Capita logo

Capita
Main partner

Capita Technology Solutions are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Microsoft logo

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

Splunk

Splunk Inc. (NASDAQ: SPLK) turns data into doing with the Data-to-Everything Platform. Splunk technology is designed to investigate, monitor, analyze and act on data at any scale, from any source over any time period. The Data-to-Everything platform removes the barriers between data and action, so our customers – regardless of size or business – have the freedom to deliver meaningful outcomes across their entire organization. Our unique approach to data has empowered companies to improve service levels, reduce operations costs, mitigate risk, enhance DevOps collaboration and create new product and service offerings.

Visit the Splunk website

Dell EMC logo

Dell EMC

Dell EMC
Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

Core logo

Core

Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise your Microsoft investments.

We put you in control of transforming your business through technology, changing the way your business works. We do this by listening to your needs and understanding them, so you get the outcomes you need. Powered by Microsoft, we provide solutions that can transform your business and improve the way you work.

Our approach is centred around our three pillars – Envision, Onboard, Drive Value. We work with you to understand the context of your organisation; defining the scope and objectives, so we can create user adoption plans and onboarding activities to successfully implement the change in technology. Throughout it all, we gather feedback, measure business outcomes, and identify areas for improvement ensuring future capabilities are road mapped and scaled.

Ultimately, we put you in control; implementing the technology, along with our people to transform, energise and empower your users, delivering positive transformational change outcomes.

www.core.co.uk

O2 Business logo

O2

We provide mobile network services to public and private sectors in Europe and North, Central and South America. In 2019, uSwitch awarded us Best Network Coverage for the second year in a row.

The values that make the public sector great are the same values that shape our business: a single-minded focus on people, and a commitment to giving them the tools they need to get through the day.

For us, that means putting public sector frontline staff first. Our connectivity services help them work anywhere, respond faster, and collaborate better. They’re designed to let them spend less time struggling with dated devices and more time serving and protecting their communities.

Few other industries are under as much pressure to do so much, for so many, with so little. That’s why we offer transformative digital services that allow public sector organisations to control operating costs and maximise value for money. It’s also why we’re the network of choice for public sector organisations looking to become “digital by default”.

www.o2.co.uk

Veeam logo

Veeam

Veeam is the global leader in Intelligent Data Management for the Hyper-Available Enterprise, and provides the most complete solution to help customers on the journey to automating data management. Veeam has more than 307,000 customers, with an NPS score of 3.5X the industry average.

www.veeam.com

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

black and white photo of a man in a shirt and jumper

Adam Thilthorpe
Director for Professionalism – BCS, The Chartered Institute for IT

Adam Thilthorpe has worked at BCS, The Chartered Institute for IT since 2005. He joined the Executive Team in 2011 and is now the Director for Professionalism. He is passionate about understanding and explaining the impact of IT on both the workplace and individuals. One of his foremost aims is to help companies and organisations, large and small, become less fearful of the changes brought about by digital transformation. He leads the drive by BCS for a professional and ethical framework that unlocks the potential of tech to transform people’s lives for the better. He came to the world of IT after a career in financial services, so he has had first-hand knowledge of working within industry and understands its hopes and fears when it comes to digital disruption. He is a strong advocate of advising senior managers to look at the talents and assets that an organisation already possess and building on that to meet future needs.

head and shoulders photo of Alison Hughes from Socitm

Alison Hughes
Vice President – Socitm
Assistant Director for ICT, Customer and Digital – Liverpool City Council

Alison is the recently appointed Assistant Director for ICT, Customer and Digital for Liverpool City Council, having worked in the public sector for 37 years, previously holding posts in Liverpool, St Helens and Wigan Council prior to this.

Alison has been working in ICT for the last 13 years, after taking on a “temporary” role in this area. Alison became one of the Vice Presidents of SOCITM last year and has chosen Modernising ICT as her theme, because she is believes that there is so much opportunity to innovate. ICT leaders in public sector are enabling a diverse range of functions and services delivered by local authorities, whilst keeping pace with technology change at pace. The focus is often on all of the digital transformation work rather than the challenging “day job” for ICT, who with limited funding and resources play a critical role in local authorities, as evidenced during the recent Covid crisis. This makes business as usual not the “usual business” and requires us to constantly redesign how we deliver this service.

Alison is about passionate about using innovative technology to enable people to become digital citizens and helping them to use technology to take control of their own interactions with services.

woman in a blue shirt against a dark background

Dr Grainne Watson
Head of Product, Digital and Innovation – Capita

Gráinne gained her PhD from Stanford in 2015 before returning home to join the burgeoning tech sector in the UK.

She has worked in start-ups and corporates around the world and is currently the Head of Product Category for Digital and Innovation at Capita.

Ellen 3

Ellen Wilson
UK Public Sector Sustainability and Smart Cities Lead – Microsoft

Ellen is Microsoft’s UK’s Public Sector Sustainability and Smart Cities Lead. She is passionate about the impact tech can have on sustainability and the place we live in.

Ellen lives in Milton Keynes, is a proud mum of Lara and Alex (and the lab Ti), runs the German Saturday School Milton Keynes and loves exercise and good food.

Enza Iannopollo, forrester

Enza Iannopollo
Senior Analyst Serving Security and Risk Professionals – Forrester

Enza is a senior analyst on the Security & Risk team and a Certified Information Privacy Professional (CIPP/E). Enza helps organizations worldwide design and execute strategies that leverage privacy to drive differentiation in the marketplace. Her research focuses on the impact of internet regulations and data privacy issues on digital business models as well as the technologies that underpin them. Her research coverage includes data protection, privacy in the context of cloud computing, analytics, and the internet of things. Enza speaks regularly at national and international executive conferences and her research is often quoted in the media, including The Wall Street Journal and Forbes.

Prior to joining the Security & Risk team, Enza was a researcher on the CIO team; before that, she was a research associate on the BT Futures team. She collaborated on a variety of research reports, covering cloud computing, analytics, smart cities, and connected business. She has also delivered Webinars and presentations to clients.

Enza earned a B.A. in political science and an M.A. in public policy, magna cum laude, from the University of Roma; she also earned an M.Sc. with merit in regulation from the London School of Economics. Enza recently completed an intensive course at the London School of Economics focusing on IPRs and the security and privacy of cyberspace. Enza speaks fluent Italian and English.

Faith La Grange

Faith La Grange
Director, Local & Regional Government – Microsoft

Experienced Sales Director with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Managed Services, IT Service Management, Professional Services, and Public Sector. Strong sales professional with a Postgraduate Diploma focused in Counselling & Psychotherapy from The University of Edinburgh.

Jane Walton Headshot

Jane Walton
ICT User Support Team Manager – Dudley MBC

ICT User Support Manager for Dudley Council with over 25 years working in ICT Training and Support environment.  Since 2015, Jane has been managing Service Desk, developing Self Service, eLearning and User Support Resources – short videos and guidance for quick and easy support to Council staff and Members.  Recently involved in development of Digital Skills Strategy and a One Council approach to Organisational Development. Passionate about learning and providing users with essential skills and resources to support and inspire their use of ICT.

woman in a stripey jumper

Jo Miklo
Head of Digital Efficiencies, Resources and Housing – Leeds City Council

Jo has worked in the public sector for all of her career, most of this has been with Leeds City Council.  Initially working within the Financial areas of the council she moved into the IT world just before Y2K.  Jo support the IT service in the back office, supporting them with Finance, HR, Resourcing, Governance and Portfolio Management before moving into a service delivery role for the council managing a team of over 700 administrative staff.  Jo has been back with the Digital Service for just over a year, however has unique reporting arrangements into not only Dylan Roberts CIO, but also the councils Chief Officers for Strategy and Improvement and Customer Services.  Her role is varied and mixes culture change with project delivery and today she’ll share with you the journey Leeds are on to ensure Digital Leadership is seen as a key role for all decision makers.

man standing next to a socitm pop-up banner

Kurt Frary
Deputy Director of Information Management and Technology – Norfolk County Council

Kurt Frary is the Deputy Director of Information Management & Technology at Norfolk County Council and also the chair of Socitm East. He has over 32 years’ experience working in ICT for both public and the private sector and his passion for digital innovation, change and technology is compelling.  He is currently leading Norfolk’s ground breaking innovation network which is the largest free to use public sector IoT Network in the UK.

Kurt believes we have all faced significant challenges during the COVID-19 outbreak, increasing demands on us as leaders, resource constraints and the need to innovate to maintain effective services. This has changed us and the way we do things, we now need to decide on what we keep doing rather than go back to how it used to do things. However we don’t have to individually solve each challenge sharing through Socitm we can help each other and share the load.

lorraine foley, prsb

Lorraine Foley
CEO – PRSB

After spending the first half of her career in corporate banking, Lorraine moved into the NHS 12 years ago, initially as one of the executive team responsible for creating the new health regulator, the Healthcare Commission. Since then, she has held executive roles in various NHS organisations at a national and regional level focussed on change management and system development and she also worked within NHS provider organisations. Lorraine joined the PRSB in 2015 and is passionate about driving forward the vision and aims of the organisation. Her goal is to support the development of a more joined up health and care system, which is underpinned by standards. Since she took the reins, the PRSB has grown its membership, forging strong links with professional and patient/citizen bodies and PRSB has produced standards and guidance for use across a wide range of health and care organisations. Lorraine is dedicated to ensuring PRSB’s continued growth and development across the health and social care sectors, as well as its commitment to citizens and professionals.

Mark Adams-Wright, advisory

Mark Adams-Wright
Director – Socitm Advisory

Mark is a strategic transformation and programme Director with over 25 years of extensive experience and a proven track record in both Public and Private sector. He has solid Commercial and Financial Planning capability. Mark can balance his approach to business issues with a thorough understanding of technology and its possibilities and has got the crucial ability to convey his message in the way that best suits all stakeholders. He is constructively challenging and open to new ideas.

head and shoulders photo of Mark Nicholas from NHS Digital looking to his right

Mark Nicholas
Chief Social Worker and Senior Clinical Lead for Social Care – NHS Digital

Mark Nicholas is the Chief Social Worker and senior clinical lead for social care at NHS Digital. He is a qualified and registered social worker who has worked in both children and adult social care during his career. Mark led NHS Digital’s clinical response to the Digital Transformation Portfolio in respect of social care and was responsible for commissioning a number of major projects into use of digital within the sector. Mark was involved in setting up the National Social Care Advisory Group – the social care reference group for the National Information Board – and sits as a professional and sector advisor on a number of other boards.

mark woods, splunk

Mark Woods
Director of Technology and Innovation – Splunk

As Director of Technology and Innovation Mark provides advice and guidance to executive teams, policy makers and boards; helping organisations to get more value from data. Before joining Splunk Mark co-founded AMPLYFI and as CTO created and scaled the start-up’s proprietary AI analytics technology. He has also worked commercialising novel integrated hardware/software solutions at British Telecom (BT), Bentley and for various energy firms.  Mark spent the first decade of his career as a British Army Engineering Officer, specialising in new technology introduction, strategic planning and spending time in hot and cold places that would not be on most people’s bucket-list.

headshot of a man in a suit

Martin Ferguson
Policy and Research Director, Socitm

Martin leads and represents Socitm’s work on the following policy and research themes: 

  • Ethical and secure use of emerging technologies and data 
  • Service design and transformation 
  • Healthy and well communities 
  • Leadership, diversity and skills 
  • Modernising ICT service delivery.

A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, environment, housing, leisure and recreation, IT and policy support services. He is a fellow of the Royal Geographical Societya board member for the Linked Organisation of Local Authority ICT Societiesa member of Major Cities of Europe’s Organising Committee, programme manager for the UK Local CIO Council and a past President of Socitm. 

In Brazil and central Asia, he has led work on the British Council’s e-governance programmes. He has served as an associate lecturer for the University of Birmingham’s Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough and is a Trustee for Rennie Grove Hospice Care. 

An adventurer, he has travelled to every continent, combining his interest in the world and its diverse environments, peoples and cultures with mountain trekking and cross-country skiing. Married with four children, he lives in St Albans, Hertfordshire (UK). 

 

Matthew Wallbridge, advisory

Matthew Wallbridge
Director – Socitm Advisory

Matthew is an experienced leader of change in digital, data and technology, valued for driving high performance through leadership, collaboration and engagement, and bringing innovation and strategic thinking to organisations. With over 20 year’s experience in public services, and a recent CIO of a London borough, Matthew leads teams to deliver user led transformation across whole organisations.
head and shoulders photo of Nadira Hussain of Socitm

Nadira Hussain
Director of Leadership Development and Research – Socitm

An experienced IT and change management leader with 25+ years of both private sector and extensive public sector experience. Nadira has worked in numerous roles across London at both an operational and strategic level; within the IT service and other wider teams including digital, business improvement, transformation and customer services, and across shared services to deliver efficiencies, service improvement and ambitious outcomes focusing on the customer.

Currently as the Director of Leadership Development & Research at Soctim, Nadira is continuing to build on the work she initiated as president of the society (15/16), focusing on building the leadership, skills and diversity of the sector’s workforce in response to the impact of transformational working practices, promoting professionalism and championing women role models.

Paul Saer, core

Paul Saer
Head of Public Sector – Core

Paul is the Head of Public Sector for Core and is responsible for their main lines of business with Public Sector customers. He has been working extensively with UK Public Sector customers for 12 years across a range of industries, helping those customers to identify and adopt new ways of working to achieve structural cost savings.

richard friend, jadu

Richard Friend
Vice President – Jadu

Richard has worked in public, financial and private sectors in a career focused on delivering both organisational change and service delivery through digitisation. As a former project and programme manager Richard joined Jadu in 2010 as Global Business Manager to oversee the growth of its International Businesses. A Director since 2011, his current role is Vice President of Jadu Limited overseeing the UK businesses and is an Executive Director of Jadu Incorporated (USA) and Jadu Software Pty Limited (Asia-Pacific). Jadu technology powers the digital experience for both the largest and smallest Local Authorities across the UK and Australia.

headshot of Sam Smith from Socitm with a blue top

Sam Smith
Incoming President – Socitm
Head of Digital and IT for 3C Shared Services. Strategic IT Lead – Cambridgeshire County and Peterborough City Councils

In her joint roles as IT Strategic Lead for Cambridgeshire County & Peterborough City Councils and Head of IT & Digital for the 3C ICT Service, Sam is able to draw on her extensive experience across multiple local authorities.  In a wide range of roles she has delivered IT projects and programmes alongside a high standard of operational support for enterprise level infrastructure and multiple line of business IT services.

Sam is passionate about getting the best out of IT for maximum business benefit and lead the 3C ICT shared service and develop the Cambridgeshire & Peterborough Strategy to do just that with a pragmatic approach to defining IT Strategy to deliver increased business results.

Sam has extensive experience of all aspects of people, project and financial management and a proven record of inspiring the teams that work for her by providing strong leadership and support with clear direction. With excellent operational and technical leadership skills she forms and manages relationships at all levels of the business and IT from senior management and customers to technical engineering staff.

As President of Socitm Sam is keen to share experiences and collaborate across the public sector and lead the ‘Healthy & Well Communities’ Policy theme to enable the “left shift” of intervention in people’s health and wellbeing from the expensive acute end of the system to an earlier point at the community and locality end and with citizens themselves.

Outside of work she is a keen walker and explorer of country houses & stately homes who enjoys a very slow Parkrun most Saturdays as well the less well known hobby of Champing.

Sandra Taylor's profile photo

Sandra Taylor
President – Socitm
Head of Digital and ICT Services – Dudley

As the Head of Digital and ICT Services at Dudley MBC, Sandra is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models.​

Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a vice-president for Socitm, leading on Diversity, skills and leadership.

tony colson, sense

Tony Colson
Director of IT – Sense

Tony Colson has worked in voluntary and public sector IT for over 18 years in a range roles across education, health and social care settings. Currently he is the Director of ICT for Sense the National Deafblind charity and Vice Chair for the West Midlands region for Socitm.  Outside of work he is a keen hill walker and volunteers for a youth charity.

william barker, socitm

William Barker
Associate Director and Practice Lead on Digital Ethics – Socitm

Prior to retiring from Whitehall in September 2019 William was Head of the National Cyber Security Programme-Local (2015/2019) leading a multi-million Think Cyber Think Resilience and Cyber Pathfinder initiatives working across the English Local Government and Local Resilience Community in association with the National Cyber Security Centre and Government Security Group.

He spent over 30 years working in a range senior policy and advisory roles across the Cabinet Office, Local Government and Ministry of Housing Communities and the wider Local Government community. Previous posts have included senior secondments into local government and inter-agency initiatives working in the fields of e-democracy, e-government standards and wider public sector reform.

He is regularly consulted as contributory author/public speaker on a range of specialism including central/local relations, open policy making, constitutional and civil service reform, digital government and cyber security strategy. He acts as an adviser and facilitator to St George’s House Windsor Ethics and Technology Roundtables.

Monday 8th June – Leadership Diversity & Skills

Event recording 

10:45am – Leadership Diversity & Skills – Sandra Taylor

11am – Empowering a Future Workforce – Gary Burton

1pm – A Word from Advisory – Covid-19 digital and ICT impact survey – Tony Summers

 

Tuesday 9th June – Healthy & Well Communities

Event Recording

10:45am – Healthy & Well Communities – Sam Smith

11am – Automation and the evolution of government services – The vision… the future…the reality! – Grainne WatsonSupporting video 

12pm – Sharing information between health and social care – Lorraine Foley 

12:30pm – A Word from Advisory – Health and social care – Russ Charlesworth

 

Wednesday 10th June – Ethical use of Emerging Technologies and Data

Event Recording

10:45am – Ethical use of Emerging Technologies and Data – Martin Ferguson 

11am  – Enabling data-driven government – Adrian CooperSupporting video 

12pm – Championing Digital Ethical Practice – William Barker

1pm – A Word from Advisory – Who really owns the ethics agenda in modern technology? – Mark Adams-Wright 

 

Thursday 11th June – Modernising ICT Service Delivery

Event Recording

10:45 – Modernising ICT Service Delivery –  Alison Hughes & Mark WoodsSupporting video

1pm – A word from Advisory – Towards digital, data and tech: what are the implications for ICT service delivery? – Andrew Roger

 

Friday 12th June – Service Design and Transformation

Event Recording

10:45am – Service Design and Transformation – Nadira Hussain 

11am – Service design and transformation – Faith La Grange & Ellen Wilson

12pm – Top Talent Cardiff Brief – Gareth Williams

12:15pm – Top Talent – Group 1 

12:30pm – Top Talent – Group 2 

12:45pm – Top Talent – Group 3 

1pm – A Word from Advisory – Bridging to digital: Socitm Digital Maturity Approach – Katherine Lyon

Monday

Theme of the day: Leadership, diversity and skills

10:45 – Socitm’s President Welcome
Sandra Taylor, President, Socitm

Sandra opens the event and introduces today’s session through reflecting on the transformation journey that the society has been on and the key achievements that have been delivered more recently. Sandra will also present her feedback on her presidential term and on her policy theme of Leadership, diversity and skills:
• Responding to leadership challenges
• Building digital capabilities
• Accelerating change during the Covid-19 pandemic

 

11:00 – Empowering a future workforce
Gary Burton, Regional Sales Director – Local Government, Dell Technologies

Dell Technologies approach to remote leadership and diversity

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 Panel session – Responding to the Covid-19 challenges presented to local government
Sandra Taylor, President, Socitm | Kurt Frary, Deputy Director of IMT, CTO, Chair Socitm | Tony Colson, Director of IT, Sense | Jane Walton, ICT User Support Team Manager, Dudley Council | Mark Adams-Wright, Director, Socitm Advisory | Paul Saer, Head of Public Sector, Core | Richard Friend, UK VP, Jadu

Join in and listen to discussion on:

  • Local government response to Covid-19
  • Adoption of new working practices
  • Continuing the journey

 

13:00 A word from Advisory – “Local Government in lockdown – What’s really happening out there and what might this mean for the future”
Tony Summers, Chief Executive, Socitm Advisory

 

13:40 FINISH

Tuesday

Theme of the day: Healthy and well communities

10:45 – Socitm’s Incoming President Welcome
Sam Smith, Vice President, Socitm

Sam introduces today’s sessions on her policy theme of healthy and well communities:

  • Wellbeing – a holistic view
  • Entrenched and endemic problems in our communities

 

11:00 Automation and the evolution of government services – The vision… the future…the reality!
Dr Grainne Watson, Automation Practice Director, Capita

  • Improvements in government services
  • Automation as a driver for transformation
  • Embracing digital at the core

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 Improving health and care information: connecting care
Lorraine Foley, CEO, PRSB

  • Putting people at the heart of their work
  • Access to the right care in the right place
  • Supporting the fight against Covid-19

 

12:15 Virtual Care
Russ Charlesworth, Health and Care Practice Lead, Socitm Advisory

Current attitudes and experiences with virtual social care

 

12:30 A word from Advisory – “I’m a social worker, my focus is people so why should i be interested in data?”
Russ Charlesworth, Health and Care Practice Lead, Socitm Advisory

 

13:10 AGM

Our current president, Sandra Taylor, reflects on the achievements of Socitm over the last year, while incoming president, Sam Smith, outlines her objectives and aspirations for the upcoming year.

The AGM is open to members only.

 

13:40 FINISH

Wednesday

Theme of the day: Ethical use of emerging technologies and data

10:45 – Martin Ferguson welcome
Martin Ferguson, Director of Policy and Research, Socitm

Martin introduces today’s sessions on the policy theme of Ethical use of emerging technologies and data:

  • What do we mean by ethics and how do we apply them?
  • How can the public sector best understand and use emerging technologies?

 

11:00 – Would you store your jewellery in the fridge or buy your household goods on holiday?
Adrian Cooper, Public Sector CTO, NetApp

Applying lessons from the consumerisation of data and IT

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 – Digital Ethics
William Barker, Associate Director and Practice Lead on Digital Ethics, Socitm

Digital ethics is one of the most pressing issues of our time.

The relaxation of data privacy has enabled a rapid turnaround to help fight the spread of Covid-19. However, it’s also raised important ethical questions around the use of such data.

Join this session to explore the burgeoning field of digital ethics, drawing out some of the implications for practice, supported by curated material that is currently being assembled for Socitm’s new Resource hub.

 

13:00 A word from Advisory – “Who really owns the ethics agenda for modern technology?”
Mark Adams-Wright, Director, Socitm Advisory

 

13:40 FINISH

Thursday

Theme of the day: Modernising ICT and service delivery

10:45 – Alison Hughes Welcome
Alison Hughes, Vice President, Socitm

Alison introduces today’s sessions on her policy theme of Modernising ICT and service delivery:

  • Making sense of technology
  • Making sure the changing expectations of service users are met

 

11:00 Business As Usual, but not the usual business
Mark Woods, Director of Technology and Innovation, Splunk

Using Business as Usual (BAU) data to understand key services and innovation

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 – Panel session – Looking forward: how do we reset, reform and recover in a sustainable manner?
Alison Hughes, Vice President, Socitm | Adam Thilthorpe, Director for Professionalism, BCS, The Chartered Institute for IT | Enza Iannopollo, Senior Analyst, Forrester | Jo Miklo, Head of Digital Efficiencies/Interim Business Manager, Leeds City Council | Mark Nicholas, Chief Social Worker, Senior Clinical Lead for Citizen Health Technology and CP-IS, NHS Digital | Matthew Wallbridge, Director, Socitm Advisory | Jo Powell, Head of Sales, Public Sector, O2

Join our panellists for a discussion on taking the lessons learned from our experiences of responding to Covid-19, to determine how we continue to deliver

 

13:00 A word from Advisory – “Towards digital, data and tech, – what are the implications for ICT service delivery”
Andrew Rogers, Director, Socitm Advisory

 

13:40 – FINISH

Friday

Theme of the day: Service design and transformation

10:45 – Nadira Hussain Welcome
Nadira Hussain, Director of leadership development & research, Socitm

Nadira introduces the final session of the week on behalf of Huw McKee, Vice President, Socitm, and his policy theme of Service design and transformation:

  • Seeking input and feedback about repurposing this policy theme so that it reflects the need for designing robust and customer-focussed public services
  • Defining what we mean by ‘human sympathetic’ design thinking
  • Embracing sustainable ways of collaborating and continuing to deliver services for the benefit of our citizens

 

11:00 – Service design in the post-Covid council
Faith La Grange, Director of Local and Regional Government, Microsoft and Ellen Wilson, Industry Solutions Executive – Government, Microsoft

  • The future design of public services based on the response to the pandemic – how can we build on our positive experiences
  • Making it real – how can accelerate the good practice and make it sustainable as we recover and reform
  • Acceleration of technology adoption in the public sector to improve place-based outcomes

 

11:45 Break

Grab a drink, take stock, have a comfort break

 

12:00 The business case for securing flexible working with Single Sign-On (SSO) and the Zero Trust model
Gareth Williams, Marketing Director, IP Performance

Join Gareth from our Top Talent sponsorIP Performanceas he introduces what promises to be an inspiring and energetic session! 

Colleagues from the February 2020 group will share their experiences of the programme and the benefits of participating. 

Hear also about the outputs and recommendations from the project they have been collectively been working on – developing a business case for securing the technology to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device. 

Take to the virtual stage and ask them questions in this interactive workshop. 

 

13:00 A word from Advisory – “SDMA as a tool for whole system digital change”
Katherine Lyon, Client Services Director, Socitm Advisory

 

13:40 Quiz

 

14:25 FINISH

Event partnership

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at the President’s Conference 2020. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Capita logo

Capita
Main partner

Capita Technology Solutions are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Microsoft logo

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

Splunk

Splunk Inc. (NASDAQ: SPLK) turns data into doing with the Data-to-Everything Platform. Splunk technology is designed to investigate, monitor, analyze and act on data at any scale, from any source over any time period. The Data-to-Everything platform removes the barriers between data and action, so our customers – regardless of size or business – have the freedom to deliver meaningful outcomes across their entire organization. Our unique approach to data has empowered companies to improve service levels, reduce operations costs, mitigate risk, enhance DevOps collaboration and create new product and service offerings.

Visit the Splunk website

Dell EMC logo

Dell EMC

Dell EMC
Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

Core logo

Core

Core is a Microsoft Gold partner managed services company for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise your Microsoft investments.

We put you in control of transforming your business through technology, changing the way your business works. We do this by listening to your needs and understanding them, so you get the outcomes you need. Powered by Microsoft, we provide solutions that can transform your business and improve the way you work.

Our approach is centred around our three pillars – Envision, Onboard, Drive Value. We work with you to understand the context of your organisation; defining the scope and objectives, so we can create user adoption plans and onboarding activities to successfully implement the change in technology. Throughout it all, we gather feedback, measure business outcomes, and identify areas for improvement ensuring future capabilities are road mapped and scaled.

Ultimately, we put you in control; implementing the technology, along with our people to transform, energise and empower your users, delivering positive transformational change outcomes.

www.core.co.uk

O2 Business logo

O2

We provide mobile network services to public and private sectors in Europe and North, Central and South America. In 2019, uSwitch awarded us Best Network Coverage for the second year in a row.

The values that make the public sector great are the same values that shape our business: a single-minded focus on people, and a commitment to giving them the tools they need to get through the day.

For us, that means putting public sector frontline staff first. Our connectivity services help them work anywhere, respond faster, and collaborate better. They’re designed to let them spend less time struggling with dated devices and more time serving and protecting their communities.

Few other industries are under as much pressure to do so much, for so many, with so little. That’s why we offer transformative digital services that allow public sector organisations to control operating costs and maximise value for money. It’s also why we’re the network of choice for public sector organisations looking to become “digital by default”.

www.o2.co.uk

Veeam logo

Veeam

Veeam is the global leader in Intelligent Data Management for the Hyper-Available Enterprise, and provides the most complete solution to help customers on the journey to automating data management. Veeam has more than 307,000 customers, with an NPS score of 3.5X the industry average.

www.veeam.com

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

Speakers
black and white photo of a man in a shirt and jumper

Adam Thilthorpe
Director for Professionalism – BCS, The Chartered Institute for IT

Adam Thilthorpe has worked at BCS, The Chartered Institute for IT since 2005. He joined the Executive Team in 2011 and is now the Director for Professionalism. He is passionate about understanding and explaining the impact of IT on both the workplace and individuals. One of his foremost aims is to help companies and organisations, large and small, become less fearful of the changes brought about by digital transformation. He leads the drive by BCS for a professional and ethical framework that unlocks the potential of tech to transform people’s lives for the better. He came to the world of IT after a career in financial services, so he has had first-hand knowledge of working within industry and understands its hopes and fears when it comes to digital disruption. He is a strong advocate of advising senior managers to look at the talents and assets that an organisation already possess and building on that to meet future needs.

head and shoulders photo of Alison Hughes from Socitm

Alison Hughes
Vice President – Socitm
Assistant Director for ICT, Customer and Digital – Liverpool City Council

Alison is the recently appointed Assistant Director for ICT, Customer and Digital for Liverpool City Council, having worked in the public sector for 37 years, previously holding posts in Liverpool, St Helens and Wigan Council prior to this.

Alison has been working in ICT for the last 13 years, after taking on a “temporary” role in this area. Alison became one of the Vice Presidents of SOCITM last year and has chosen Modernising ICT as her theme, because she is believes that there is so much opportunity to innovate. ICT leaders in public sector are enabling a diverse range of functions and services delivered by local authorities, whilst keeping pace with technology change at pace. The focus is often on all of the digital transformation work rather than the challenging “day job” for ICT, who with limited funding and resources play a critical role in local authorities, as evidenced during the recent Covid crisis. This makes business as usual not the “usual business” and requires us to constantly redesign how we deliver this service.

Alison is about passionate about using innovative technology to enable people to become digital citizens and helping them to use technology to take control of their own interactions with services.

woman in a blue shirt against a dark background

Dr Grainne Watson
Head of Product, Digital and Innovation – Capita

Gráinne gained her PhD from Stanford in 2015 before returning home to join the burgeoning tech sector in the UK.

She has worked in start-ups and corporates around the world and is currently the Head of Product Category for Digital and Innovation at Capita.

Ellen 3

Ellen Wilson
UK Public Sector Sustainability and Smart Cities Lead – Microsoft

Ellen is Microsoft’s UK’s Public Sector Sustainability and Smart Cities Lead. She is passionate about the impact tech can have on sustainability and the place we live in.

Ellen lives in Milton Keynes, is a proud mum of Lara and Alex (and the lab Ti), runs the German Saturday School Milton Keynes and loves exercise and good food.

Enza Iannopollo, forrester

Enza Iannopollo
Senior Analyst Serving Security and Risk Professionals – Forrester

Enza is a senior analyst on the Security & Risk team and a Certified Information Privacy Professional (CIPP/E). Enza helps organizations worldwide design and execute strategies that leverage privacy to drive differentiation in the marketplace. Her research focuses on the impact of internet regulations and data privacy issues on digital business models as well as the technologies that underpin them. Her research coverage includes data protection, privacy in the context of cloud computing, analytics, and the internet of things. Enza speaks regularly at national and international executive conferences and her research is often quoted in the media, including The Wall Street Journal and Forbes.

Prior to joining the Security & Risk team, Enza was a researcher on the CIO team; before that, she was a research associate on the BT Futures team. She collaborated on a variety of research reports, covering cloud computing, analytics, smart cities, and connected business. She has also delivered Webinars and presentations to clients.

Enza earned a B.A. in political science and an M.A. in public policy, magna cum laude, from the University of Roma; she also earned an M.Sc. with merit in regulation from the London School of Economics. Enza recently completed an intensive course at the London School of Economics focusing on IPRs and the security and privacy of cyberspace. Enza speaks fluent Italian and English.

Faith La Grange

Faith La Grange
Director, Local & Regional Government – Microsoft

Experienced Sales Director with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Managed Services, IT Service Management, Professional Services, and Public Sector. Strong sales professional with a Postgraduate Diploma focused in Counselling & Psychotherapy from The University of Edinburgh.

Jane Walton Headshot

Jane Walton
ICT User Support Team Manager – Dudley MBC

ICT User Support Manager for Dudley Council with over 25 years working in ICT Training and Support environment.  Since 2015, Jane has been managing Service Desk, developing Self Service, eLearning and User Support Resources – short videos and guidance for quick and easy support to Council staff and Members.  Recently involved in development of Digital Skills Strategy and a One Council approach to Organisational Development. Passionate about learning and providing users with essential skills and resources to support and inspire their use of ICT.

woman in a stripey jumper

Jo Miklo
Head of Digital Efficiencies, Resources and Housing – Leeds City Council

Jo has worked in the public sector for all of her career, most of this has been with Leeds City Council.  Initially working within the Financial areas of the council she moved into the IT world just before Y2K.  Jo support the IT service in the back office, supporting them with Finance, HR, Resourcing, Governance and Portfolio Management before moving into a service delivery role for the council managing a team of over 700 administrative staff.  Jo has been back with the Digital Service for just over a year, however has unique reporting arrangements into not only Dylan Roberts CIO, but also the councils Chief Officers for Strategy and Improvement and Customer Services.  Her role is varied and mixes culture change with project delivery and today she’ll share with you the journey Leeds are on to ensure Digital Leadership is seen as a key role for all decision makers.

man standing next to a socitm pop-up banner

Kurt Frary
Deputy Director of Information Management and Technology – Norfolk County Council

Kurt Frary is the Deputy Director of Information Management & Technology at Norfolk County Council and also the chair of Socitm East. He has over 32 years’ experience working in ICT for both public and the private sector and his passion for digital innovation, change and technology is compelling.  He is currently leading Norfolk’s ground breaking innovation network which is the largest free to use public sector IoT Network in the UK.

Kurt believes we have all faced significant challenges during the COVID-19 outbreak, increasing demands on us as leaders, resource constraints and the need to innovate to maintain effective services. This has changed us and the way we do things, we now need to decide on what we keep doing rather than go back to how it used to do things. However we don’t have to individually solve each challenge sharing through Socitm we can help each other and share the load.

lorraine foley, prsb

Lorraine Foley
CEO – PRSB

After spending the first half of her career in corporate banking, Lorraine moved into the NHS 12 years ago, initially as one of the executive team responsible for creating the new health regulator, the Healthcare Commission. Since then, she has held executive roles in various NHS organisations at a national and regional level focussed on change management and system development and she also worked within NHS provider organisations. Lorraine joined the PRSB in 2015 and is passionate about driving forward the vision and aims of the organisation. Her goal is to support the development of a more joined up health and care system, which is underpinned by standards. Since she took the reins, the PRSB has grown its membership, forging strong links with professional and patient/citizen bodies and PRSB has produced standards and guidance for use across a wide range of health and care organisations. Lorraine is dedicated to ensuring PRSB’s continued growth and development across the health and social care sectors, as well as its commitment to citizens and professionals.

Mark Adams-Wright, advisory

Mark Adams-Wright
Director – Socitm Advisory

Mark is a strategic transformation and programme Director with over 25 years of extensive experience and a proven track record in both Public and Private sector. He has solid Commercial and Financial Planning capability. Mark can balance his approach to business issues with a thorough understanding of technology and its possibilities and has got the crucial ability to convey his message in the way that best suits all stakeholders. He is constructively challenging and open to new ideas.

head and shoulders photo of Mark Nicholas from NHS Digital looking to his right

Mark Nicholas
Chief Social Worker and Senior Clinical Lead for Social Care – NHS Digital

Mark Nicholas is the Chief Social Worker and senior clinical lead for social care at NHS Digital. He is a qualified and registered social worker who has worked in both children and adult social care during his career. Mark led NHS Digital’s clinical response to the Digital Transformation Portfolio in respect of social care and was responsible for commissioning a number of major projects into use of digital within the sector. Mark was involved in setting up the National Social Care Advisory Group – the social care reference group for the National Information Board – and sits as a professional and sector advisor on a number of other boards.

mark woods, splunk

Mark Woods
Director of Technology and Innovation – Splunk

As Director of Technology and Innovation Mark provides advice and guidance to executive teams, policy makers and boards; helping organisations to get more value from data. Before joining Splunk Mark co-founded AMPLYFI and as CTO created and scaled the start-up’s proprietary AI analytics technology. He has also worked commercialising novel integrated hardware/software solutions at British Telecom (BT), Bentley and for various energy firms.  Mark spent the first decade of his career as a British Army Engineering Officer, specialising in new technology introduction, strategic planning and spending time in hot and cold places that would not be on most people’s bucket-list.

headshot of a man in a suit

Martin Ferguson
Policy and Research Director, Socitm

Martin leads and represents Socitm’s work on the following policy and research themes: 

  • Ethical and secure use of emerging technologies and data 
  • Service design and transformation 
  • Healthy and well communities 
  • Leadership, diversity and skills 
  • Modernising ICT service delivery.

A graduate of the Universities of Wales, Waterloo (Canada) and Birmingham, his local government career spans planning, environment, housing, leisure and recreation, IT and policy support services. He is a fellow of the Royal Geographical Societya board member for the Linked Organisation of Local Authority ICT Societiesa member of Major Cities of Europe’s Organising Committee, programme manager for the UK Local CIO Council and a past President of Socitm. 

In Brazil and central Asia, he has led work on the British Council’s e-governance programmes. He has served as an associate lecturer for the University of Birmingham’s Public Service MBA in the UK and Hong Kong, a senior lecturer for the Open University Business School and an external examiner for Henley Business School. Currently, he sits on industry advisory boards for the Universities of Hertfordshire, Kingston and Loughborough and is a Trustee for Rennie Grove Hospice Care. 

An adventurer, he has travelled to every continent, combining his interest in the world and its diverse environments, peoples and cultures with mountain trekking and cross-country skiing. Married with four children, he lives in St Albans, Hertfordshire (UK). 

 

Matthew Wallbridge, advisory

Matthew Wallbridge
Director – Socitm Advisory

Matthew is an experienced leader of change in digital, data and technology, valued for driving high performance through leadership, collaboration and engagement, and bringing innovation and strategic thinking to organisations. With over 20 year’s experience in public services, and a recent CIO of a London borough, Matthew leads teams to deliver user led transformation across whole organisations.
head and shoulders photo of Nadira Hussain of Socitm

Nadira Hussain
Director of Leadership Development and Research – Socitm

An experienced IT and change management leader with 25+ years of both private sector and extensive public sector experience. Nadira has worked in numerous roles across London at both an operational and strategic level; within the IT service and other wider teams including digital, business improvement, transformation and customer services, and across shared services to deliver efficiencies, service improvement and ambitious outcomes focusing on the customer.

Currently as the Director of Leadership Development & Research at Soctim, Nadira is continuing to build on the work she initiated as president of the society (15/16), focusing on building the leadership, skills and diversity of the sector’s workforce in response to the impact of transformational working practices, promoting professionalism and championing women role models.

Paul Saer, core

Paul Saer
Head of Public Sector – Core

Paul is the Head of Public Sector for Core and is responsible for their main lines of business with Public Sector customers. He has been working extensively with UK Public Sector customers for 12 years across a range of industries, helping those customers to identify and adopt new ways of working to achieve structural cost savings.

richard friend, jadu

Richard Friend
Vice President – Jadu

Richard has worked in public, financial and private sectors in a career focused on delivering both organisational change and service delivery through digitisation. As a former project and programme manager Richard joined Jadu in 2010 as Global Business Manager to oversee the growth of its International Businesses. A Director since 2011, his current role is Vice President of Jadu Limited overseeing the UK businesses and is an Executive Director of Jadu Incorporated (USA) and Jadu Software Pty Limited (Asia-Pacific). Jadu technology powers the digital experience for both the largest and smallest Local Authorities across the UK and Australia.

headshot of Sam Smith from Socitm with a blue top

Sam Smith
Incoming President – Socitm
Head of Digital and IT for 3C Shared Services. Strategic IT Lead – Cambridgeshire County and Peterborough City Councils

In her joint roles as IT Strategic Lead for Cambridgeshire County & Peterborough City Councils and Head of IT & Digital for the 3C ICT Service, Sam is able to draw on her extensive experience across multiple local authorities.  In a wide range of roles she has delivered IT projects and programmes alongside a high standard of operational support for enterprise level infrastructure and multiple line of business IT services.

Sam is passionate about getting the best out of IT for maximum business benefit and lead the 3C ICT shared service and develop the Cambridgeshire & Peterborough Strategy to do just that with a pragmatic approach to defining IT Strategy to deliver increased business results.

Sam has extensive experience of all aspects of people, project and financial management and a proven record of inspiring the teams that work for her by providing strong leadership and support with clear direction. With excellent operational and technical leadership skills she forms and manages relationships at all levels of the business and IT from senior management and customers to technical engineering staff.

As President of Socitm Sam is keen to share experiences and collaborate across the public sector and lead the ‘Healthy & Well Communities’ Policy theme to enable the “left shift” of intervention in people’s health and wellbeing from the expensive acute end of the system to an earlier point at the community and locality end and with citizens themselves.

Outside of work she is a keen walker and explorer of country houses & stately homes who enjoys a very slow Parkrun most Saturdays as well the less well known hobby of Champing.

Sandra Taylor's profile photo

Sandra Taylor
President – Socitm
Head of Digital and ICT Services – Dudley

As the Head of Digital and ICT Services at Dudley MBC, Sandra is accountable for the realisation of business strategies and outcomes through the deployment and delivery of appropriate and relevant digital services. She has led in modernising and optimising ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models.​

Sandra works with national groups and programmes to represent priorities of local public services ICT including the Local Public Sector CIO Council, and currently serves as a vice-president for Socitm, leading on Diversity, skills and leadership.

tony colson, sense

Tony Colson
Director of IT – Sense

Tony Colson has worked in voluntary and public sector IT for over 18 years in a range roles across education, health and social care settings. Currently he is the Director of ICT for Sense the National Deafblind charity and Vice Chair for the West Midlands region for Socitm.  Outside of work he is a keen hill walker and volunteers for a youth charity.

william barker, socitm

William Barker
Associate Director and Practice Lead on Digital Ethics – Socitm

Prior to retiring from Whitehall in September 2019 William was Head of the National Cyber Security Programme-Local (2015/2019) leading a multi-million Think Cyber Think Resilience and Cyber Pathfinder initiatives working across the English Local Government and Local Resilience Community in association with the National Cyber Security Centre and Government Security Group.

He spent over 30 years working in a range senior policy and advisory roles across the Cabinet Office, Local Government and Ministry of Housing Communities and the wider Local Government community. Previous posts have included senior secondments into local government and inter-agency initiatives working in the fields of e-democracy, e-government standards and wider public sector reform.

He is regularly consulted as contributory author/public speaker on a range of specialism including central/local relations, open policy making, constitutional and civil service reform, digital government and cyber security strategy. He acts as an adviser and facilitator to St George’s House Windsor Ethics and Technology Roundtables.

Resources

Monday 8th June – Leadership Diversity & Skills

Event recording 

10:45am – Leadership Diversity & Skills – Sandra Taylor

11am – Empowering a Future Workforce – Gary Burton

1pm – A Word from Advisory – Covid-19 digital and ICT impact survey – Tony Summers

 

Tuesday 9th June – Healthy & Well Communities

Event Recording

10:45am – Healthy & Well Communities – Sam Smith

11am – Automation and the evolution of government services – The vision… the future…the reality! – Grainne WatsonSupporting video 

12pm – Sharing information between health and social care – Lorraine Foley 

12:30pm – A Word from Advisory – Health and social care – Russ Charlesworth

 

Wednesday 10th June – Ethical use of Emerging Technologies and Data

Event Recording

10:45am – Ethical use of Emerging Technologies and Data – Martin Ferguson 

11am  – Enabling data-driven government – Adrian CooperSupporting video 

12pm – Championing Digital Ethical Practice – William Barker

1pm – A Word from Advisory – Who really owns the ethics agenda in modern technology? – Mark Adams-Wright 

 

Thursday 11th June – Modernising ICT Service Delivery

Event Recording

10:45 – Modernising ICT Service Delivery –  Alison Hughes & Mark WoodsSupporting video

1pm – A word from Advisory – Towards digital, data and tech: what are the implications for ICT service delivery? – Andrew Roger

 

Friday 12th June – Service Design and Transformation

Event Recording

10:45am – Service Design and Transformation – Nadira Hussain 

11am – Service design and transformation – Faith La Grange & Ellen Wilson

12pm – Top Talent Cardiff Brief – Gareth Williams

12:15pm – Top Talent – Group 1 

12:30pm – Top Talent – Group 2 

12:45pm – Top Talent – Group 3 

1pm – A Word from Advisory – Bridging to digital: Socitm Digital Maturity Approach – Katherine Lyon

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