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Harnessing artificial intelligence and big data

A new wicked problem for the public sector?


Authored by Simon George (Executive Director of Finance & Commercial Services, Norfolk County Council), this white paper explores whether harnessing AI and data constitute a new ‘wicked problem’. Simon uses the lens of ten characteristics originally created by design theorists Horst Rittel and Melvin Webber to draw attention to the complexities and challenges of addressing social policy problems.


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