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Data (2/2): The importance of qualitative insights in decision-making

Part of the Public Sector Digital Trends 2026 collection

Authors and contributors: Impera Analytics, Diana Rebaza

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This guide explores how qualitative insight can help councils and public sector organisations make better decisions by understanding the stories behind the data, reaching overlooked voices and building trust through community-led engagement.

This two-part guide series is part of our digital trends collection – ‘Public Sector Digital Trends 2026: Data‘.