This course is spread over the period of 2-3 weeks, meaning there is a gap between the first half day and the next.
The aim of this course is to provide participants with the essential skills and techniques needed to have effective coaching conversations. There is opportunity to practise these skills, receiving feedback and support from the facilitator. The two-module structure allows participants time to try techniques in their working environment and report back successes and challenges during the second session.
Detailed breakdown
Session One: Overview of coaching (half day)
- Definition of coaching
- Benefits of coaching/mentoring
- Differences between coaching, mentoring, training & counselling
- Barriers to coaching
- Key coaching skills
- The GROW model
- Preparing to coach
- ‘Push’ and ‘pull’ approaches
- Practise and feedback
Session two: Effective coaching techniques (half day)
- Building rapport
- Effective questioning
- Active listening
- Contracting with your coachee
- The GROW model
- Giving and receiving feedback
- Encouraging responsibility
- Practise and feedback
Benefits for the individual:
- Making a positive difference
- Learning new perspectives
- Developing key skills
- More confidence in dealing with others
- Improved problem solving skills
Benefits for the organisation:
- More motivated and engaged employees
- Creating a culture of continuous learning and improving
- Attract talent
- Greater sense of ownership
- Builds resilience