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This course is CPD certifiedLeadership Academy Course

How to Be an Effective Coach

Try techniques in your working environment and report back successes and challenges for discussion with your peers.


Socitm members: Places included in your membership, subject to availability

Non-members: Contact us for further details

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‘The human mind is like a parachute – it functions better when it is open’ – Cole’s Rules 

According to the latest 2020 report from the ICF (International Coaching Federation), there has been a sharp rise in the numbers of managers using coaching skills to develop and grow the talent in their teams. This is particularly important given the current climate when most teams now need to be managed remotely.  The ‘push’ style of leadership is often proving ineffective. A leader who knows how to adopt a ‘pull’ approach will get far better results. This is where coaching staff and teams will facilitate better outcomes. 

Coaching is a cost effective personal development tool that can reap benefits for participants and their organisation, providing the coach obtains the necessary skills. It is important the organisation supports and understands the wider benefits of improved productivity, performance and motivation that can be realised through the adoption of effective coaching techniques. 

Workshop details:

Duration: Two half-days

Sectors: Public and private

Career level: Team leader/Senior manager

Certification: CPD certified

In-person or virtual: Virtual

Workshop structure

This workshop is spread over the period of 2-3 weeks, meaning there is a gap between the first half day and the next.

The aim of this Leadership Academy workshop is to provide participants with the essential skills and techniques needed to have effective coaching conversations. There is opportunity to practise these skills, receiving feedback and support from the facilitator. The two-module structure allows participants time to try techniques in their working environment and report back successes and challenges during the second session.   

Detailed breakdown

Session one: Overview of coaching (half day)

  • Definition of coaching
  • Benefits of coaching/mentoring
  • Differences between coaching, mentoring, training & counselling
  • Barriers to coaching
  • Key coaching skills
  • The GROW model
  • Preparing to coach
  • ‘Push’ and ‘pull’ approaches
  • Practise and feedback

Session two: Effective coaching techniques (half day)

  • Building rapport
  • Effective questioning
  • Active listening
  • Contracting with your coachee
  • The GROW model
  • Giving and receiving feedback
  • Encouraging responsibility
  • Practise and feedback

Benefits for the individual:

  • Making a positive difference
  • Learning new perspectives
  • Developing key skills
  • More confidence in dealing with others
  • Improved problem solving skills

Benefits for the organisation:

  • More motivated and engaged employees
  • Creating a culture of continuous learning and improving
  • Attract talent
  • Greater sense of ownership
  • Builds resilience

Attendee requirements

This workshop is designed to improve the understanding of the coaching process and develop the coaching skills needed to work successfully with others. If you are a leader, manager, running projects or a mentor, this workshop will prove very useful. It is suitable for anyone who has a responsibility in supporting others achieve organisational or developmental goals.

To register, choose from upcoming training dates

Register now


    Try techniques in your working environment and report back successes and challenges for discussion with your peers.

    What our alumni say

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    Highly recommend this course alongside Top Talent

    The ability to stop, reflect and see things from a different perspective. Highly recommend this course alongside Top Talent

    An Introduction to Emotional Intelligence workshop attendee

    A safe space

    It’s a good safe space to consider this important subject.

    Valuing Diversity workshop attendee

    A fascinating to step outside of my comfort zone

    It’s been fascinating to step outside of my comfort zone and regular arena of work and see at first-hand how systems are discussed, created, changed & developed and ultimately get rolled out through large organisations.

    Anonymous Change Agents programme attendee

    Informative and useful

    Thanks Aidan, I thought the sessions were indeed informative and useful. Your delivery of the content and the participation of everyone on the course made it enjoyable.

    Personalised Managing and Motivating Remote teams session attendee

    I have an improved skill set and self awareness

    Thank you for facilitating the course; I have genuinely enjoyed it and, more importantly, feel I have an improved skill set and self awareness to utilise in my role.

    Top Talent programme attendee

    A genuine life changing experience

    During the course I came to understand some beliefs I had that were holding me back such as my own independence which meant I viewed asking for help as a sign of weakness.

    Empowering Women programme attendee