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Benchmarking helps us to understand where others are better, and therefore have successful ways of addressing the challenges we have.  We can then look to standardize and share with them.

We use benchmarking to provide an evidence based approach to justify service improvement and value.  It helps us to defend against budget cuts and support business cases

As a non-technical person the course provided me with a superb overview of the capabilities, functionality and practical application of Office 365 and its apps. As a result, I am now going to be a committed evangelist for the much wider use of 365 functionality in my organisation. Excellent and highly recommended.

There was a lot of information crammed into this five-day Change Agents programme. It was a great opportunity and introduction to a wealth of functionality, that we can use to improve the way that we work. Best of all, I’m now part of the Change Agents community of practice so this is just the beginning of the journey.

It’s been fascinating to step outside of my comfort zone and regular arena of work and see at first-hand how systems are discussed, created, changed & developed and ultimately get rolled out through large organisations.

I absolutely loved my day in the forest planting oak and ash saplings for the Heart of England Forest. It’s humbling to realise these trees will be here long, long after I’ve gone! A great sense of satisfaction knowing I’m playing a small but important part in an initiative of such fundamental importance to the environment.

Socitm Improve has helped many organisations to determine whether they were delivering their service in an efficient and productive manner. Participants have been able to inform their strategy by correcting or validating assumptions and identifying changes to benefit their users.

Thank you so much for the past couple of days, its been so interesting and useful- I will be thinking about my ikigai and using the techniques to help with my inner critic.

Thank you all, I have realised that my feelings are not isolated to me and I have been empowered to make a positive change that will benefit me in all aspects of my life.