Join a vibrant community of digital leaders who share a passion for transforming local, regional and national public services.
Become part of a dynamic community committed to improving service delivery through innovation.
Underpinned by our research service and directed by our priority policy areas, our publications give you the insight, evidence and material to lead.
Our local and national events boast unrivalled networking opportunities and the sector’s most interesting, engaging and inspiring speakers.
Our Leadership Academy offers ground-breaking training, tailor made for the sector, to help you grow and develop successfully and confidently.
Our Benchmarking service is designed specifically for the public sector helping you measure ICT performance and achieve continuous improvement.
From ICT and digital strategy consultancy, to interim and flexible resourcing solutions, we work with you to analyse and improve public services.
We are the society for innovation, technology and modernisation. Our vision is to be the preferred network for professionals who are shaping and delivering public services.
Continuous improvement is vital to maintaining effective digital service delivery. Our benchmarking service lets you measure your ICT performance to identify what is working well and what needs investment and attention.
New offering
Service Design Maturity Assessment (SDMA)
Thoroughly assesses your digital maturity across 9 critical dimensions
This module is FREE until June 2020
User Satisfaction module
Surveys your entire user base to gauge their experience of performance and usability.
BetterConnected+
Rigorously tests the accessibility of your website and mobile apps
Estate module
Provides comprehensive insight into the relative size of your ICT service.
Cost module
Examines the cost efficiency of your ICT service, identifying reductions required.
Performance module
Provides a holistic overview of the performance and efficiency of your ICT service.
Improve is specifically designed for the public sector. Benchmarking using our specialist question set helps you shape ongoing strategy in an environment of constant change.
Consultant-led discussion, peer networking and on-hand expertise from the team
Keep on-top of progress and rapidly identify areas where improvement is needed
Easy to access and analyse interactive, real-time information with Tableau Online
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