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Join a vibrant community of digital leaders who share a passion for transforming local, regional and national public services.

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Continuous improvement is vital to maintaining effective digital service delivery. Our benchmarking service lets you measure your ICT performance to identify what is working well and what needs investment and attention.

Our offer

New offering

Service Design Maturity Assessment (SDMA)

Thoroughly assesses your digital maturity across 9 critical dimensions

This module is FREE until June 2020

User Satisfaction module

Surveys your entire user base to gauge their experience of performance and usability.


Rigorously tests the accessibility of your website and mobile apps

Estate module

Provides comprehensive insight into the relative size of your ICT service.

Cost module

Examines the cost efficiency of your ICT service, identifying reductions required.

Performance module

Provides a holistic overview of the performance and efficiency of your ICT service.

Why Improve?

Improve is specifically designed for the public sector. Benchmarking using our specialist question set helps you shape ongoing strategy in an environment of constant change.

Further benefits


Interactive workshops

Consultant-led discussion, peer networking and on-hand expertise from the team


Results available quarterly

Keep on-top of progress and rapidly identify areas where improvement is needed


Delivered by Tableau

Easy to access and analyse interactive, real-time information with Tableau Online

Not sure how to use your dashboards?

Download our latest Improve Summary Report

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Become a Socitm Member today