Meet us in London on 19 October for a conference tackling what, why and how to use technology and data

Socitm Improve

Aimie Francis

Socitm Improve has helped many organisations to determine whether they were delivering their service in an efficient and productive manner. Participants have been able to inform their strategy by correcting or validating assumptions and identifying changes to benefit their users.

Aimie Francis, Head of partnerships and Improve service manager

Why improve?

Our Improve modules are continually developed with our members to provide an objective measure of your services, while remaining current to challenges within the public sector.

Public sector focus

Questions that provide an audit of what every local authority should know.

A broad range of metrics

Avoid a narrow view of your service by examining it from different perspectives.

Compare with peers

Add context to your results by listening to other participants during confidential workshops.

  • Return on Investment (£)
  • Demonstrate value of service
  • Support business cases
  • Understand user needs
  • Measure the impact of improvements
  • Give confidence to board-level managers

Our modules

What does Improve
benchmark?

User Satisfaction module

Surveys your entire user base to determine their experience of performance and usability.

Delivery module

Provides insight into the governance and shape of your ICT service

Cost module

Examines the cost efficiency of your ICT service to create recommendations for improvements.

Performance module

Provides an overview of the performance and efficiency of your ICT service.

User Skills

Surveys your end users to prioritise future training needs.

And more!

We continuously develop our services, adding new modules based on your feedback. If there is something you would like to see us do, please let us know.

Coming soon
See the difference

Here to help you draw and communicate clear insights

You want evidence to support your business cases, and insight into positive changes you can make. Our Improve service gives a concise overview of your service coupled with data to support it.

  • Flexible modules
    Although we recommend you combine our modules to form a broader picture, you can start with a single module that addresses an immediate need.
  • One dashboard to rule them all
    All of your results are available in a single interactive report delivered by Power BI, allowing you to tailor your analysis and comparator group.

Ensuring your success is our priority, so we made sure you are supported all the way

Interactive workshops

Meet with other Improve users and discuss your findings

Coming soon

Dynamic peer groups

Your results are dynamically compared to your peers as soon as you submit

Coming soon

Webinars

Our Improve webinars help you understand and discuss results

Coming soon

Let’s chat!

If you are ready to start your benchmarking journey, talk to us. We can discuss all details and get you set up and ready to go.

Access unique data from our membership base to inform your decisions

Improve Pulse is a regular survey of our 2,500 strong membership on the sector’s most important subjects.
The data collected from answers provides a wealth of information you can use to inform your thinking. You can also test ideas with your peers by submitting questions and receive feedback quickly.


How do I access the surveys?
To find out more about the survey, the results and how you can take part, please get in touch. If you are a Socitm member, access the Pulse dashboard by logging in to My Account.

  • Varied opinions

    From our 2,500 strong membership base

  • Bi-weekly results

    Data is regularly refreshed with unique information

  • Ask your own questions

    Get quick feedback on the issues you face

  • Stay anonymous

    Questions and answers are confidential

What our Improve users say

Slides of Testimonials - Swipe the slide or use the dots to see a new quote.

Addressing the challenges we have

Benchmarking helps us to understand where others are better, and therefore have successful ways of addressing the challenges we have.  We can then look to standardize and share with them.

Anonymous Improve service user

Evidence-based approach

We use benchmarking to provide an evidence based approach to justify service improvement and value.  It helps us to defend against budget cuts and support business cases

Anonymous Improve service user

Socitm Improve has been invaluable to us...

Denbighshire County Council have undertaken the Socitm benchmarking exercise for a number of years. It has been invaluable to us as we are able to analyse our annual results and compare them year on year. This allows us to look for trends enabling us to see what we are doing well and to investigate any areas which may need addressing.

In addition to comparing our results internally, we are also able to compare ourselves against other UK local authorities. It is useful to see how we compare against other councils and it also offers us a networking opportunity.

Denbighshire County Council