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Join a vibrant community of digital leaders who share a passion for transforming local, regional and national public services.

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Discover Improve

A service that measures your ICT performance to identify what is working well and what needs investment and attention.

Why Improve?

Improve is specifically designed for the public sector. Benchmarking using our specialist question set helps you shape ongoing strategy in an environment of constant change.

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Interactive workshops

Provide comprehensive insight into the relative size of your IT service.

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Dynamic peer groups

Compare yourself to the latest data, with peer data available as soon as you submit.

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Delivered by Tableau

Easy to access and analyse interactive, real-time information with Tableau Online.

Choose your module

Whether you use our Improve service independently or as part of your membership with us, you can choose one or more of our modules shown below to benchmark  your organisation’s performance.


Cyber security

Checks your security status to ensure that your data is safe.

Covid-19 digital and ICT impact survey

How has Covid-19 impacted your digital and ICT delivery of services?

User Satisfaction module

Surveys your entire user base to gauge their experience of performance and usability.

Estate module

Provides comprehensive insight into the relative size of your ICT service.

Cost module

Examines the cost efficiency of your ICT service, identifying reductions required.

Performance module

Provides a holistic overview of the performance and efficiency of your ICT service.

Is your website user friendly?

Our BetterConnected+ service rigorously tests the accessibility of your website and mobile apps against the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations.

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Download our latest Improve Summary Report

Please fill out the form to access the download

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