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Discover Socitm Improve

Improve header person

Why Improve?

Improve is specifically designed for the public sector. Benchmarking using our specialist question set helps you shape ongoing strategy in an environment of constant change.

  • Interactive workshops

    Interactive workshops

    Provide comprehensive insight into the relative size of your IT service.

  • Peer groups

    Dynamic peer groups

    Compare yourself to the latest data, with peer data available as soon as you submit.

  • PowerBI icon

    Delivered by Power BI

    Easy to access and analyse interactive, real-time information with Power BI.

Choose your module

Whether you use our Improve service independently or as part of your membership with us, you can choose one or more of our modules shown below to benchmark your organisation’s performance.

User Satisfaction module

Surveys your entire user base to gauge their experience of performance and usability.

Delivery module

Provides insight into the governance and shape of your ICT service

Cost module

Examines the cost efficiency of your ICT service, identifying reductions required.

Performance module

Provides a holistic overview of the performance and efficiency of your ICT service.

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Access unique data from our membership to inform your decisions

Pulse is a regular survey of our 2,500 strong membership on the sector’s most important subjects.

The data collected from answers provides a wealth of information you can use to inform your thinking. You can also test ideas with your peers by submitting questions and receive feedback quickly.

To find out more about the survey, the results and how you can take part, get in touch . If you are a Socitm member, access the Pulse dashboard by logging in to My account area.

Illustration of the Improve Pulse results page in a graph
Varied opinions from members

Varied opinions

From our 2,500 strong membership base

Bi-weekly results

Bi-weekly results

Data is regularly refreshed with unique information

Ask your own questions

Ask your own questions

Get quick feedback on the issues you face

Stay anonymous

Stay anonymous

Questions and answers are confidential

Slides of Testimonials - Swipe the slide or use the dots to see a new quote.

Socitm Improve has been invaluable to us...

Denbighshire County Council have undertaken the Socitm benchmarking exercise for a number of years. It has been invaluable to us as we are able to analyse our annual results and compare them year on year. This allows us to look for trends enabling us to see what we are doing well and to investigate any areas which may need addressing.

In addition to comparing our results internally, we are also able to compare ourselves against other UK local authorities. It is useful to see how we compare against other councils and it also offers us a networking opportunity.

Denbighshire County Council
Denbighshire Testimonial