Resources and reading for designing services

It’s good to talk – launching AI-powered phone self-service for residents

Webinar
Virtual (Teams)

This event has now ended.

Date & time

  1. 10 May 2023 13:00 - 14:00

Location

  1. Teams

Overview

Are you striving to meet the ever-evolving customer service demands of your residents? With 60% of resident interactions still occurring via the phone channel, it’s time for local councils to adopt innovative solutions that elevate user experiences, streamline processes and enhance efficiency.

We are thrilled to invite you to our exclusive launch webinar, showcasing the power of Conversational AI on the phone channel with our revolutionary SMART Phone platform. This ground-breaking technology is set to transform how local councils engage with their residents, addressing the common challenges faced when delivering efficient and effective self-service options.

Why should you attend? In this webinar, we’ll uncover the benefits of embracing phone-based conversational AI:

  • Seamless Access: Learn how the SMART Phone platform grants easy access to over 1,000 council topics through voice interactions, 24/7/365.
  • Human-like Interactions: Discover the capabilities of advanced natural language processing in delivering more human-like interactions, resulting in reduced wait times, better customer satisfaction, and freeing up staff for complex tasks.
  • Wide Range of Use Cases: Delve into the numerous applications of AI phone self-service, such as reporting issues, requesting information, and accessing council services like housing, waste management, and public transportation.
  • Enhanced Efficiency & User Experience: Understand the range of benefits, including cost savings, improved user experience, reduced staff workload, and increased accessibility for residents with mobility or accessibility challenges.
  • Real-world Success Stories: Explore how AI on the phone channel can boost resident satisfaction and elevate your council’s customer service effectiveness.

Ready to up your customer service game? Integrating conversational AI for the phone channel will be a game-changing addition to your council’s service delivery portfolio. Reserve your spot today – we look forward to seeing you at the webinar!

Speakers

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.