On Wednesday 13 November, hear how Telford and Wrekin's Ask Tom Telephony has managed 62K calls.
Event | Virtual (Teams)

Improve Workshop: cost, delivery and performance modules

This event has now ended.

Date & time

  1. 12 May 2022 14:00 - 16:30

Location

Overview

During our spring workshops we will explore some key benchmarks. Attendees will be given the opportunity to learn from recent participants as they discuss the circumstances behind their relative results.

Agenda

  1. 02:00 Introduction

    Get to know your Improve consultant and fellow participants.

  2. 02:10 Understanding your report

    Overview of how benchmarking metrics are presented and understood.

  3. 02:20 Focus on Delivery & Governance

    Discussion of observation related to the way that ICT is being delivered across organisations.

  4. 15:00 Key observations on Cost

    Discussion of changes related to the cost efficiency of participants ICT.

  5. 03:30 Key observations on Performance

    Discussion of how well participants are delivering their services.

  6. 16:00 Open Discussion

    An opportunity for participants to raise questions or topics, and to expand on observations made.

  7. 04:30 Farewell

    Workshop ends.

Speakers

  • Matthew Fraser Matthew Fraser Technical Consultant, Socitm

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.