Socitm benchmarking summary 2026

Authors and contributors: Matthew Fraser

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This report has been produced to capture the findings from Socitm’s 2025 benchmarking modules. It provides additional context intended to enhance conclusions drawn by participating organisations. Additionally, it presents a snapshot for all public sector organisations on the expense involved in delivering ICT services within local authorities and the challenges involved in providing these services to users with a diverse set of digital skills.

Relevant resources and case studies