Socitm benchmarking report 2022
This resource is available to our members and partners only. Please log-in or contact us to discuss your options.
This report serves as both a companion piece to Socitm’s benchmarking service (formerly Improve), and also as an introduction to the benefits of benchmarking an ICT service.
Covering the period between April 2020 and March 2022, it explores how organisations met the challenges dealing with a rapid change in delivering services and the lessons that can be learned from them.
