Latest resources
Transform council services without the transformation headache
Every FOI request, service inquiry, and complaint represents a real person who needs help – and a staff member … Read more
Partners’ Connection Hour
Chapters:00:00 – Intro (Nadira Hussain)09:42 – Our courses and training (Sam Smith)22:42 – Alumni chat (Aidan Matthews)
Newsletter: AI guidelines for elected colleagues
New in your resource hub: Guidelines for elected members on the use of AI It’s been developed by Norfolk … Read more
Guidelines for elected members on the use of artificial intelligence (AI)
Introduction These ‘Guidelines for elected members on the use of artificial intelligence (AI)’ have been created to support elected … Read more
From AI trial to council-wide confidence: How Renfrewshire transformed customer services
Residents expect simple, 24/7 access to local government customer services; while digital channels have expanded, the telephone remains a … Read more