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ICT Shared Services (9/9) – Final word: shared services, the new currency

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

ICT Shared Services (9/9) – Final word: shared services, the new currency

In this guide, we see analysis shows that ICT shared services can work well – if certain conditions are met. Several proven and sustainable models exist. Simply trying to save costs is unlikely to be hugely valuable. Sharing to help councils secure better public service outcomes brings significant potential benefits. This requires close involvement of ICT leaders in shared service planning and in delivery programmes – to manage the risks and to secure digital advantage.