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ICT Shared Services (8/9) – Reasons why shared services fail

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

ICT Shared Services (8/9) – Reasons why shared services fail

In this guide, we cover the issues which can unhinge sound shared services proposals.  

Reports sometimes claim it is just an aversion to giving up power or embracing change that are the main obstacles. While these may be relevant factors, they are only two issues in a complex web facing those seeking to form shared services between councils and other partners.