Resources and reading for designing services

ICT Shared Services (7/9) – Traits of successful shared services

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

ICT Shared Services (7/9) – Traits of successful shared services

In this guide, we suggest there is no universal formula to ensure a shared services venture succeeds.  

However, there are pitfalls to avoid and ingredients that help to increase the chances that a shared service will be successful and sustainable. Read on to discover the common ingredients of realism and consistency are key to the success of ICT shared services ventures.