On Wednesday 13 November, hear how Telford and Wrekin's Ask Tom Telephony has managed 62K calls.

ICT Shared Services (2/9) – Common drivers for sharing

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

In this guide, we look at the reasons organisations have for sharing ICT services. We delve into detail on what the drivers are shaping the scope of ICT shared services. Why share? Is outsourcing the answer to sharing? We spoke to several leaders on why they are sharing. Yes, like the private sector cost efficiencies is a factor but it’s not the only issue motivating change.