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Public Sector Digital Trends for 2021

Socitm today is proud to launch its public sector digital trends report for 2021.  

The report, produced in association with the Linked Organisation of Local Authority ICT Societies (LOLA) and Major Cities of Europe (MCE), takes a distinctive position, focusing on local public service and place-making outcomes.  

Easy to digest key messages are set within detailed analysis from author and Socitm associate director Jos Creese. Jos describes what the digital future holds, following the rapid public sector response to the Covid-19 pandemic in 2020.  

Supported with personal contributions from UK local authorities and others around the world, the report provides a comprehensive look at the opportunities for the public sector. It highlights the crucial role of local authorities in helping communities to reset, reform and renew themselves. To become more resilient to future shocks. 

Director of policy and research at Socitm, Martin Ferguson, said:

“We’re delighted to launch this report today. It takes the discussion on from the phenomenal response in March 2020 by the public sector to onset of the pandemic, to where authorities can go in harnessing new technologies and data to create better outcomes, often in collaboration with local partners and communities. We have seen digitally mature public sector organisations fare better than those with a traditional IT focus. This was not because of ‘clever technology’, but because of how IT was used in purposeful and agile ways, a key factor which the report picks up as it shines the spotlight on this year’s key digital trends”. 

Read the full report.

About Linked Organisation of Local Authority ICT Societies (LOLA)
Lola is a non-profit organisation of ICT professional associations. These associations comprise professionals who work in local authority and other local public service provider organisations, and their suppliers, in different countries. The LOLA-network comprises more than 3 million IT-ers supporting hundreds of thousands of local governments, serving more than 320 million citizens and managing more than 35 million devices.

About Major Cities of Europe (MCE)
MCE is a European independent organisation of local government CIOs, heads of departments and policy makers. We co-operate with academia, public and private organisations focused in that domain. They promote the development of new services for citizens and local businesses. They facilitate exchanges of strategies, experiences, ideas and solutions for the use of information and communication technology.

For more information or interviews contact Socitm communications manager David Ogden on 07906 949 198 or email