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Nations and regions news, March 2024

Authors and contributors: SA Mathieson

A supplementary edition of nations and regions news, which appears in Socitm’s annual magazine, In Our View, with recent stories from Scotland, Wales, Northern Ireland, the Republic of Ireland and every region of England.

Dundee City Council logo


Dundee City Council has launched MyBins, an app for smartphones and tablets which includes push notifications for service changes, seasonal advice and personalised collection calendars and reminders, based on what has worked elsewhere in Scotland. 

Denbighshire County Council logo


Denbighshire County Council is providing free support to residents to help them set up as paid ‘micro-providers’ of home care and support for older and disabled people, with 52 signed up so far.

Armagh City, Banbridge and Craigavon Borough Council logo

Northern Ireland

Armagh City, Banbridge and Craigavon Borough Council has run a six-week intergenerational digital inclusion programme that brought together 10 people aged 50 or over and 10 year 13 ICT A-level students.

Dublin City Council logo

Republic of Ireland

Dublin City Council has joined the international Partnership for Healthy Cities to help gather data that will evaluate the city’s 310 kilometre network of walking and cycling paths.

North of Tyne Combined Authority

North-east England

North of Tyne Combined Authority is funding one-year subscriptions to WelcoMe, an online service designed to help tourism businesses support visitors with access needs, including through virtual reality accessibility tours.

Hull City Council logo

Yorkshire and the Humber

Hull City Council has told tenants to register for a new app, myHousing. This is replacing the previously-used My Housing Online app which had 16,000 users, more than half the city’s tenants.

Wirral Council logo

North-west England

Wirral Council has installed video kiosks at its libraries in Birkenhead, Eastham, Heswall and Moreton for booked virtual appointments with council advisors, with library staff able to provide support, scan documents and take payments.

Derby City Council logo

East Midlands

Derby City Council will develop the use of artificial intelligence copilots to help staff in three service areas work more effectively, having signed a £7 million contract with provider ICS.AI.

Birmingham City Council logo

West Midlands

Birmingham City Council’s problems implementing Oracle financial software could have led it to issue a section 114 notice regardless of the city’s need to settle equal pay claims, a University of Sheffield academic has written.

Hertfordshire County Council logo

East of England

Hertfordshire County Council saw more than 800 trips booked in the first few weeks of its HertsLynx on-demand bus service in Dacorum, which can be booked through an app, online or by phone.

Canterbury City Council logo

South-east England

Canterbury City Council, Thanet District Council and Dover District Council in Kent involved the National Cyber Security Centre following a cyber incident in January which affected some services on their websites.

Cornwall Council logo

South-west England

Cornwall Council has awarded PricewaterhouseCoopers a three-year, £3.5 million contract to act as its digital future strategic partner from May, including the setting up of a transformation programme.

Wandsworth Council logo


Wandsworth Council and the London Borough of Richmond upon Thames are piloting automated outbound calls to residents receiving health and social care, including to provide advice on the use of council-provided tablet computers.