Ask Tom Telephony, builds on the council’s Ask Tom digital assistant that was launched in 2021. During the first twelve months, that system cut customer waiting times by 50 per cent, whilst answering over 13,000 residents’ queries and providing over 100 services 24 hours a day.
Telford & Wrekin Council has launched the next innovative evolution of Ask Tom, its automated assistant:
Tom can talk – council’s digital assistant picks up the phone