Deployment of Microsoft 365 Copilot for Scottish Water:
A Case Study of Scottish Water’s Onboarding Process for Microsoft 365 Copilot.
Impact cases: AI Responsible and secure use
East Riding Council adopts generative AI policy:
East Riding Council has adopted a formal policy for the use of generative AI, highlighting the need for accountability, governance and ethics in the deployment of the technology.
Barnsley Council Trialling Co-Pilot for Social Workers:
Wendy Popplewell, executive director at Barnsley Council is leading a six-month trial of Copilot for Microsoft 365.
Netcall chatbot automation at Worcestershire County Council:
Worcestershire County Council implemented a Netcall contact centre platform which offers a 24/7 facility for customers on the chatbot side allowing the council greater resource to push into telephony and administration.
Worcestershire County Council Powers Citizens’ Digital Self-Service:
Worcestershire County Council use OutSystems (combination of AI and machine learning) to speed up development and improve agility, deliver public-facing web apps and portals and decrease application maintenance costs across the council.
Copilot in Social Services in Wales:
By integrating Copilot into their operations, social care entities in Wales are anticipating significant efficiencies and to alleviate the workload and stress on care workers.
AI Deployment Across the Public Sector:
Government’s ambition to deploy AI to help create a leaner state, while increasing productivity, making efficiency savings and improving the delivery of public services.
Ethically rooted use of AI:
A new project led by the University of Cambridge aims to put ethical considerations at the heart of decisions to use AI within digitalisation initiatives to create public value in connected places.