Offline groups reduce reach of digital public services
Older people, those in less-skilled jobs and the unemployed are significantly less likely to have home internet connections, according … Read more
Latest releases
Mental health and wellbeing at work (just not necessarily in an office)
For World Mental Health Day last year, Socitm shared thoughts about how our colleagues and managers are so well … Read more
From service desk to leading with heart
Mark Lumley, Socitm’s newest vice-president, on his career so far and helping Hounslow staff work from home during the … Read more
Bridging the ethical divide
Many organisations including Socitm are working to provide guidance on digital ethics, writes William Barker Whether it is the … Read more
Navigation: 3 of the 5 most common accessibility issues on UK council sites
Socitm and Silktide’s recent report highlighting the most common accessibility issues on UK council websites made for interesting, albeit … Read more
After the “problem algorithm” headlines — learning the lessons
Behind the headlines on Ofqual U-turns and councils scrapping prediction algorithms in benefit and welfare decisions is a wider … Read more