Introduction to Emotional Intelligence

Overview

In this half-day course, you’ll hear and talk about some ideas to help you better understand what the components of emotional intelligence are and what you can do to enhance them.

You may know people who are intellectually gifted, who know their specialist subject inside out, yet struggle with their working relationships and make poor team players.  

The ability to express and control emotions is essential for our health, wellbeing, and performance. Equally important is the ability to notice, understand, interpret, and respond to the emotions of others.

Think of someone who might not recognise that a friend’s feeling sad or that a co-worker is angry. Psychologists refer to this as an absence of emotional intelligence, and some experts suggest that it may be more important than IQ when determining success in life and work. 

Structure

We’ll look at the most recent research along with practical tips that we can all use to make us healthier, happier, and more effective at what we do.  

Benefits

For you

• Learn how to manage your emotions more effectively
• Appreciate your emotional strengths
• Resolve conflicts
• Gain more energy
• Respond more empathetically

For your organisation

• A more emotionally healthy workforce
• Improved communication at all levels
• Greater collaboration
• More innovation
• Higher morale and sense of well-being

Requirements

The course is open to all roles and services. It’s not limited to people working in ICT or digital services. 

As always, we encourage you to:

• Proactively participate in the course through sharing their ideas and experiences
• Undertake group exercises
• Be open to learn about the tools and techniques that are used
• Follow up on any actions and apply them to your own workplace