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Leadership Academy course

Change Agent facilitator training course

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Socitm members:

Free for the majority of Microsoft Enterprise Agreement customers

Non-members:

Free for the majority of Microsoft Enterprise Agreement customers

Browse course calendar

Overview

This free course is a collaboration between Microsoft and Socitm.

The Microsoft and Socitm five-day Change Agent course is supported by facilitators from each of the organisations taking part.

The facilitators help organise attendees, support the breakout room discussions and generally keep things moving. They also play a crucial role in localising the content to each council taking part, for instance explaining how a technology is being explored or utilised.

Facilitators could be several roles from your authority, they might be staff supporting training, change or technology, the only requirement for this course is that they can support your Change Agent to get the most from the teachings with guidance from us.

The facilitator delegates will be shown the full agenda for the week, with details of the breakout rooms and discussions they’ll be asked to support.

The facilitators will also be trained on how to support conversations, learning styles and other key skills to support the change agent from each organisation taking part to get the most from the course.

As a Change Agent facilitator, you will: 

  • take part in a specially created one-day workshop before joining your colleagues on the five-day course
  • learn to support your team through the five-day course and beyond  
  • discovers how to help your organisation to transform with technology
  • be given access to a community of Change Agent in your organisation and nationally; including communities of practice undertaking similar roles
  • be given the tools you need to support yourself and your colleagues with technology
  • have access to monthly updates on technology from Microsoft
  • be given a certificate for taking part from Microsoft and Socitm

Course details:

Duration: One day

Sectors: All local public service providers

Career level: Managers and team leaders

Certification: Pending approval

Physical or virtual: Virtual

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inspire passion among a diverse talent pool

Course structure

The course will be held virtually on Teams. Tech support is available to anyone that needs it ahead of the session.

Further resources and opportunities to engage in the course and with other councils will be available beyond the initial training.

Breakdown

Morning session 

We will work through the schedule for the five day week. We will outline where you can add value during the course and what your role will involve, both during the course and after it. For example, you will be asked to facilitate discussions during the breakout rooms with members of the course.

Afternoon session 

You will learn about how to facilitate conversations; different learning styles; and join discussions about what makes effective teamwork. 

Benefits for the individual

As a change agent and change agent: facilitator you will: 

  • Learn how to effectively facilitate conversations 
  • Discover different types of learning styles – recognise and support team members 
  • Learn skills that to make your service more efficient and sustainable 
  • Develop technical abilities to help yourself and your service 
  • Learn how to get the most from your data assets 
  • Gain an understanding of the opportunities to automate processes 
  • Become more aware of the technology available to you and your colleagues to save time, remain compliant and support colleagues and residents 
  • Join a community of Change Agent in similar roles from across the UK 
  • Gain skills that will support you throughout your career 

Benefits for the organisation

The course: 

  • is designed to work alongside existing change efforts, with some authorities planning to use this as their main catalyst for change
  • provides a foundation, even intermediate understanding, of a range of tools that authorities are deploying or already benefiting from, such as SharePoint, Teams and the Power Platform – including Power BI. The work compliments your implementations and your facilitators can localise the change
  • will add the most value if you have facilitators, managers and end-users on the course

Socitm members:

Free for the majority of Microsoft Enterprise Agreement customers

Non-members:

Free for the majority of Microsoft Enterprise Agreement customers

Attendee requirements

Facilitator expectations:

  • Be a spokesperson for the Change Agent during the course
  • Be active on Microsoft Teams during the course and communicate with the Change Agent in your organisation
  • Be proactive after the course and support Change Agent in your organisation

We’re looking for people who: 

  • Are curious and enjoy learning 
  • Want to help their service be more sustainable 
  • Enjoy helping others 
  • Recognise technology as an enabler to change 
  • Enjoy problem solving 

You don’t need to be: 

  • Particularly technical (a basic level of ability is helpful – or a keenness to learn!) 

Slides of Testimonials - Swipe the slide or use the dots to see a new quote.

Committed evangelist for the much wider use of Office 365

As a non-technical person the course provided me with a superb overview of the capabilities, functionality and practical application of Office 365 and its apps. As a result, I am now going to be a committed evangelist for the much wider use of 365 functionality in my organisation. Excellent and highly recommended.

Anonymous Change Agents programme attendee

An introduction to a wealth of functionality

There was a lot of information crammed into this five-day Change Agents programme. It was a great opportunity and introduction to a wealth of functionality, that we can use to improve the way that we work. Best of all, I’m now part of the Change Agents community of practice so this is just the beginning of the journey.

Anonymous Change Agents programme attendee

A fascinating to step outside of my comfort zone

It’s been fascinating to step outside of my comfort zone and regular arena of work and see at first-hand how systems are discussed, created, changed & developed and ultimately get rolled out through large organisations.

Anonymous Change Agents programme attendee
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Any questions?

Any questions? Please get in touch with Dominika Szulim-Wronek.