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Share National – Leeds

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Date(s) - 15/10/2019
9:15 am - 5:30 pm

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Share National – Leeds

15 October, 2019 - The Met Hotel, Leeds

Theme: Service design and transformation
Host: Huw McKee, Socitm Vice President
Main partner: Microsoft

Taking a closer look at how you can use technology, digital tools and approaches to improve and develop services in major ways in order to generate efficiencies.

Our 2019 Share Leeds event will be focusing on our key policy theme: Service design and transformation.. This event will features some of the best and brightest speakers in the sector.

head and shoulders photo of Huw McKee against a black background

Huw McKee (Chair)
Vice President – Socitm
Head of IT and Digital Transformation – Conwy Council

Huw is an experienced senior figure both in private and public sector having had senior roles in Pharmaceutical Industry, Utilities, Parcel Delivery as well as the most recent 10 years leading teams and transformation programmes in a number of in Local Authorities.

On leaving University Huw worked for Logica Plc prior to creating his own organisation delivering software solutions and regulatory consultancy services within the global pharmaceutical industry. Upon selling the successful organisation he joined United Utilities and within a year became the IT director for the group’s water and waste water regulated business.

After a brief Programme Director role in the parcel delivery company Yodel, Huw worked as a consultant for a number of authorities in North Wales prior to leading a major transformation programme at Wolverhampton City Council. He took his current role at Conwy in 2014.

Twitter: @huw_mckee  |  LinkedIn: Huw McKee

head and shoulders photo of Andy Begley in a suit with no tie

Andy Begley
Executive Director – Shropshire County Council

Andy is an accomplished figure within Health and Social Care; as a strategic leader, over the last 25 years he has enjoyed success within both the private and public sector. From his academic research into mental health and learning disabilities, through to his experience as both provider and commissioner, Andy understands the landscape of Health and Social Care and the nuances of system wide design and delivery. In his current role as Executive Director (Adult Social Care, Housing and Public Health) Andy has helped Shropshire Council gain national recognition for exemplar practice in Social Work, and national awards for innovation and service development.

As National Policy Lead and Trustee for The Association of Directors of Adult Social Services (ADASS) and West Midlands Chair, Andy contributes to national debate around contemporary issues both as a speaker, and through written articles in key publications and journals.

Twitter: @andy_begley

head and shoulders photo of Andrew Boxall in a suit with a flower buttonhole

Andrew Boxall
Head of Technology – Shropshire County Council

Andrew Boxall is the Head of Technology at Shropshire Council, he is also responsible for two streams of the authority’s Digital Transformation Programme in Customer Experience and Infrastructure and Architecture. Andrew’s career has seen him work in both public and private organisations, with each role focusing on Transformational activity, whether that be automating engineering processes or providing new ways to present and access information. In his current role, Andrew oversees several projects of note such as the adoption of ITIL (including a shift to an outcome-based approach to IT services), a major IT training programme and the utilisation of our Applications estate, amongst others.

headshot of Neill Crump against a pink background

Neill Crump
Chief Data Officer – Worcestershire County Council

Leader with a national profile who, for the last twenty years, has enabled organisations to achieve positive outcomes using effective and innovative use of digital, data, and technology that empowers cultural change. Success has been achieved using a people first approach whether that be a patient, customer, service user, employee or partner. This success has been delivered in many different environments (e.g. private and public), cultures and countries (e.g. UK, European, Asian), programmes (e.g. Data Analytics, Customer Experience, Shared Services, Back Office), and organisations (e.g. Worcestershire County Council, SAP, Vodafone, Sony, Diageo, Unilever, ExxonMobil, and Danone).

Twitter: @neillcrump

black and white photo of a man with a beard

Louis Daillencourt
Business Development Director – Novoville

Louis is an International Relations and History graduate from LSE with a master’s degree in European Literature from Cambridge. Throughout his professional career, he’s been trying to positively impact the public sphere with better news (Echobox), better education (Little Bridge) and more rational decision-making (Pivigo) by taking on Business Development Director roles. At novoville, he’s on the frontline working with local governments in 3 European countries, contributing to bridging the gap between people and their elected representatives and help people have their say about how their neighbourhood is run. In his spare time, he likes to write a song, watch history videos on Youtube or take a hike in the mountain.

Twitter: @daillencourtl |  LinkedIn: Louis Daillencourt

Robin Denton

Robin Denton
Regional Sales Director – Local Government and Housing Associations, Microsoft

In a time of great austerity in Public Sector, never have we seen such a key role for technology in driving efficiency and transforming the way in which Public Sector delivers services.

In today’s environment, it is absolutely critical that Microsoft work with local authorities to embrace various technology trends, be it cloud, big data, open data or collaboration technologies to deliver meaningful solutions to drive efficiency, and a high level of service to the citizen.

Faith La Grange

Faith La Grange
Director, Local & Regional Government – Microsoft

Experienced Sales Director with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Managed Services, IT Service Management, Professional Services, and Public Sector. Strong sales professional with a Postgraduate Diploma focused in Counselling & Psychotherapy from The University of Edinburgh.

Twitter: @faithc75

Bjoern_Hirtenjohann

Bjoern Hirtenjohann
Account Technology Strategist – Microsoft

Technology strategist within the Public Sector team at Microsoft specialising in the digital transformation of local government through effective use of Microsoft technology.

I am passionate about our customers’ success and helping public sector organisations better serve and protect citizens. Building relationships to understand their critical business issues, working with them to identify innovative and cost effective solutions to transform their organisations and maximise their investment.

head and shoulders photo of Nadira Hussain of Socitm

Nadira Hussain
Leadership Development & Research Director – Socitm

As President of SOCITM (2015/2016), Nadira focused on two key areas: the primary one being the ‘Women in IT’ (WIT) initiative – to attract more women into the Society, supporting the provision of personal development opportunities through the successful launch and delivery of the ‘Empowering Women in the Digital World’ leadership programme and improving the visibility of women more widely across the sector. The second was exploiting ways in which local government can improve service delivery and value for money through sharing. Nadira has continued to champion the WIT initiative to build on the great momentum realised, with the focus turning to how we attract young girls and ‘career returners’ into tech and the public sector.

Twitter: @nadirahussain44  |  LinkedIn: Nadira Hussain

Martin Lewis

Martin Lewis
Business Lead Data and Artifical Intelligence Local Government and Housing – Microsoft

Working with UK Government Local Authorities and Housing Associations to exploit the Microsoft Data Platform and become data driven organisations . Passionate about public service reform and improvement through the use of data and digital technologies.

Georgina Maratheftis

Georgina Maratheftis
Head of Local Public Services – techUK

Georgina is techUK’s Head of Local Public Services. Georgina works with suppliers that are active or looking to break into the market as well as with councils to create the conditions for meaningful transformation. techUK regularly bring together local authorities and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face.

Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.

If you’d like to learn more about techUK, or want to get involved in any of the innovation workshops get in touch with Georgina on Twitter.

Twitter: @GeorginaMarath

woman in a stripey jumper

Jo Miklo
Head of Digital Efficiencies, Resources & Housing – Leeds City Council

Jo has worked in the public sector for all of her career, most of this has been with Leeds City Council.  Initially working within the Financial areas of the council she moved into the IT world just before Y2K.  Jo support the IT service in the back office, supporting them with Finance, HR, Resourcing, Governance and Portfolio Management before moving into a service delivery role for the council managing a team of over 700 administrative staff.  Jo has been back with the Digital Service for just over a year, however has unique reporting arrangements into not only Dylan Roberts CIO, but also the councils Chief Officers for Strategy and Improvement and Customer Services.  Her role is varied and mixes culture change with project delivery and today she’ll share with you the journey Leeds are on to ensure Digital Leadership is seen as a key role for all decision makers.

LinkedIn: Jo Miklo

Simon Norbury

Simon Norbury
Client Services Director – Socitm Advisory

Simon is a Strategic Transformation and Programme Director with over 40 years’ experience in the public sector. For the last 13 years he has been operating as a strategic advisor and consultant, interim CIO leading corporate service improvement and organisation-wide transformation programmes.

Simon is an experienced programme and project director delivering high profile programmes to time and budget in sensitive political environments, involving complex stakeholder management – including managing public-private sector and shared service partnerships and national/regional change programmes.

Twitter: @redpepper52

Kishore Rajendran
Chief Technology Advisor – Microsoft

With a genuine passion for technology, I am a highly ambitious and confident business minded individual, aiming to achieve great results. I am motivated by my success and pursue to learn from new opportunities, constantly challenging myself. Enthusiastic to develop and advance my personal & business capabilities, I have built up strong knowledge & experience in Technical, Sales, Marketing, Business Development, Service Delivery and People Management.

Mark Reynolds wearing a lanyard and speaking

Mark Reynolds
Founder – Hable

Mark is the Founder of Hable, a specialist consultancy & training provider which launched in January 2015. Changing the way organisations work with technology has been his specialism and passion for over 15 years, during which time he’s worked with customers, partners and government organisations to drive change and help people learn in new ways. His previous role was leading the Education team at Microsoft UK. Mark left Microsoft to build a start-up that inspires people to do great things, then empowers them with useful technology. Hable offer expert consultancy and learning experiences, to help you dream big and deploy fast.

Mark studied English and Sociology at the University of Manchester. He is also a parent governor at Rush Common Primary School in Oxfordshire, UK.

Twitter: @themarkreynolds

Andrew Waterworth

Andrew Waterworth
Sales Director – Pitney Bowes

I have responsibility for the management and development of the Public Sector in the UK & Ireland, drawing on my knowledge of Digital Transformation. Helping to deliver effective public services and advising on critical infrastructure assets through the application of location intelligence, infrastructure management and data solutions.

Our customers continually face the challenge to innovate and provide first class public services whilst improving efficiency.

Pitney Bowes Software has a unique set of integrated solutions designed to meet these needs. Our software solutions use IoT sensor information to proactively manage complex public assets, our Spectrum platform allows clients to cleanse, locate and enrich their customer data. New insights can be gained from the data, driving more accurate decision and services to the community.

woman in a blue shirt against a dark background

Dr Gráinne Watson
Head of Product: Digital and Innovation – Capita

Gráinne gained her PhD from Stanford in 2015 before returning home to join the burgeoning tech sector in the UK.

She has worked in start-ups and corporates around the world and is currently the Head of Product Category for Digital and Innovation at Capita.

Twitter: @Grainnewatson   LinkedIn: Grainne Watson

We’ve a truly excellent agenda in store for you at Socitm’s Share Leeds event, featuring keynotes and workshops focusing on Service design and transformation.

Don’t miss an update! We are improving and adding exciting content to our agenda daily, be sure to check regularly for updates.

09:15 — Registration, tea and coffee
A warm welcome awaits you at the Socitm registration desk followed by a chance to greet familiar faces – and make connections with new ones – over refreshments.

 

09:30 — Chair’s welcome
Chair Huw McKee, Head of IT and Digital Transformation at Conwy Council and Socitm Vice President, opens proceedings with an overview of the day ahead.

09:45 — The Art of Disruption
Andy Begley, Executive Director, Shropshire Council
Andrew Boxall, Head of Technology, Shropshire Council

The Art of Disruption takes you on two sides of a Transformation journey. This journey documents the often crossing but normally parallel paths of a Director for Adult Services (Andy Begley) and Head of Technology (Andrew Boxall) as they attempt to navigate the increasingly complex world of Health, Social Care and Technology from different angles and perspectives. It is no exaggeration to say that current models of operation have not been fit for purpose, so this is the story of how one person’s ambitions for change and disruption have been supported and fueled by another’s work to deliver services, structure and order.

With examples of real projects weaved into a timeline of transformation, including the adoption of ITIL and utilisation of O365, this is an opportunity to discuss first hand some of the pain and positives that have come when you truly try to do things differently.

 

10:15 — Cultural change and user adoption
Stuart Love, Chief Executive, Westminster City Council
Faith La Grange, Director, Local and Regional Government, Microsoft
Mark Reynolds, Founder, Hable

Following on from a highly successful workshop at President’s Conference, Faith La Grange, Director, Local and Regional Government at our strategic partner, Microsoft, leads a session in successful change management.

Building upon previous discussion and brain storming, delegates will devise a tool kit for public sector leaders to successfully transform organisations and services through maximising the potential of digital opportunities within a dynamic and continuously modernising environment.

This process requires digitally aware leadership within our organisations, across public sector services as well as within partners, businesses and communities. How do we communicate, effectively, the need to embrace new and totally different ways of collaborating and working to the benefit of all.

 

11:05 — Partner elevator pitches
Strong working relationships are integral the success and longevity of digital service delivery but where do those partnerships begin? In this session, our event partners take to the stage to explain why their approach to working collaboratively is right for you. With the pressure on, which way will you swipe?

 

11:15 — Tea and coffee break
Whether you choose to carry on existing conversations or start fresh ones with new contacts, this is an opportunity to enjoy refreshments while catching up and connecting.

 

11:30– Using data to build Smart Places
Andrew Waterworth, Sales Director, Pitney Bowes
Marc Evans, Client Manager, Pitney Bowes

Globally, the public sector is consumed with data – more specifically – people, places and things. In this interactive workshop, Pitney Bowes ask how do we harness the power of location intelligence by providing, promoting and disseminating accurate, current and complete geospatial and non-geospatial data, to meet citizen and customer needs and to build a Smart Place?

 

12:00 — Designing services that can deliver better outcomes for children
Georgina Maratheftis, Head of Local Public Services, techUK

In this three-part session, techUK explore some of the most vital considerations we need to undertake when designing services for children. From better use of data analytics, working more closely with other services – such as housing and fostering services – this is a thought-provoking and forward-thinking overview culminating in an interactive workshop. techUK also address how early market engagement can improve innovation, as well as how we can improve access to the wider govtech ecosystem.

 

12:30 — Digital Transformation: Focusing on business outcomes
Dr Grainne Watson, Head of Product Category; Digital and Innovation, Capita

Since the early 2000s, everything has been about digital: preparing, transforming and continual improvement. This has resulted in a lot of planning but to date it is very few organisations who could claim to be fully digital. This talk will explore where we are now and where we want to be exploring the relationship between focusing on business outcomes and successful digital projects.

 

12:45 — Lunch
It’s time to eat and greet as we reflect on the morning’s programme over lunch. This is an opportunity to continue the conversation as we come together with our partners and enjoy further food for thought.

 

13:40 — How design focused is your Council?
Simon Norbury, Client Services Director, Socitm Advisory

How digitally mature are you? Socitm Advisory’s consultants have undertaken and delivered a vast variety of projects, with programmes ranging from ICT review, strategy/TOM design and technical consultancy, to business transformation of major service areas and complex commercial review. They also recently devised a new digital maturity assessment framework with the potential to revolutionise the way the public sector measures it’s readiness for transformation.

 

14:00 — The Journey to ‘Digital-by-Default’
Neill Crump, Chief Data Officer, Worcestershire County Council

Join us in our session to learn how Worcestershire County Council have launched a Digital by Default initiative to foster the swift, cost-effective and logical digital transformation of public sector organizations. Why change? Cutting costs while transforming citizen access to council services. How to successfully make these changes? Setting out our strategy and timeline for transformation. What Next? Creation of new delivery methodology and examples of case studies where applications have been developed and delivered

 

14:30 — Embracing digital across an organisation – The theory and the reality
Jo Miklo, Head of Digital Efficiencies, Leeds City Council  

Leeds City Council will talk about their journey to improve digital awareness across all areas of the council; the vision they have, the challenges they face and the lessons they are learning. This will be an interactive session which will enable you to share experiences, both good and bad, with other delegates and hopefully take away some tools and techniques you can use in your own organisation.

 

15:00 — Top Talent presentation
Nadira Hussain, Director of Leadership Development and Research, Socitm

Our Leadership Academy cohort have been involved in an exciting and ground-breaking research programme for Leeds City Council.

The council is keen to explore a rewards scheme that promotes behaviour change and positive citizen engagement amongst those who live, work and visit Leeds.

In recognition of the outstanding achievements of our Top Talent students, the council has asked us to undertake a three-month research phase in order to gain greater understanding as to whether the scheme could result in a strong business case that leads to the development of a multi-platform innovative solution.

At Share Leeds, the group will present their findings and showcase how their innovative and inspiring ideas could help shape a better world.

 

15:30 — Digital citizenship: How local authorities can harness the power of technology to meet residents’ expectations
Louis Daillencourt, Business Development Director, Novoville

Socitm, in collaboration with Public.io, Europe’s leading GovTech accelerator and Novoville, one of the top 10 GovTech startups in Europe, will be presenting the key finding and learnings of their latest UK-wise survey. Learn how citizens prefer to engage with their local government, and the steps decision-makers need to take to meet and exceed digital citizens’ needs.

 

15:40 — Tea and coffee break
Whether you choose to carry on existing conversations or start fresh ones with new contacts, this is an opportunity to enjoy refreshments while catching up and connecting.

 

15:50 — Surgery Sessions with Microsoft
Developing low-code solutions: Bjoern Hirtenjohann
Chatbots: Kishore Rajendran
Business Intelligence: Martin Lewis
Ethics of AI: Robin Denton

 

17:00 — Chair’s closing remarks
Huw McKee, Head of IT and Digital Transformation at Conwy Council and Socitm Vice President

Our Chair sums up an enlightening and engaging day and reflects on how best we can take our learning forward in pursuit of continuous improvement.

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at Share Leeds 2019 – including collateral and leaflet distribution, conference brochure and exhibition spaces. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Microsoft logo

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Capita logo

Capita

Capita IT and Networks are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Invotra logo

Invotra

Invotra is a leading SaaS provider of enterprise intranet and portal solutions. Every day, thousands of people around the globe rely upon our secure software services. We support both central government and local authorities, powering intranets to over 48% of civil servants.

We provide a comprehensive toolset designed specifically to help organisations achieve their digital transformation requirements. Invotra provides you with an enterprise-ready intranet that will give you both control and flexibility in a highly secure and accessible way.  Invotra currently support organisations with up to 90,000+ users and 1000 geographic locations.

Our tech services are scalable & resilient, allowing your organisation the flexibility to scale up and down in line with your business needs, with confidence. We are passionate about ensuring the security of our product, and our customers. Service excellence is highly important to us, providing a second-to-none service in every area.

www.invotra.com

Pitney Bowes logo

Pitney Bowes

Pitney Bowes is a global technology company helping governments harness authoritative data to better understand assets, gain advanced insight, allocate resources and engage citizens more effectively.With a catalogue of over 350 unique datasets in 240 geographies worldwide, Pitney Bowes Location Intelligence can offer highly detailed and accurate data to help you understand customer segments, manage risk and make decisions with confidence.

Utilising transformative digital technologies to enrich insight, services delivery and engagement; our innovative solutions are backed by a robust network of global partners with the value-added services and technological expertise to tailor a solution to your agency needs. Pitney Bowes solutions surface relevant business insights by understanding the relationships between people, places and things.

www.pitneybowes.com

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

SAP Concur logo

SAP Concur

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes.

With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget.

SAP Concur eliminates yesterday’s tedious tasks, makes today’s work easier, and helps businesses run at their best every day.

www.concur.co.uk

Six Degrees logo

Six Degrees

Six Degrees is a cloud-led, managed service provider. It works as a collaborative technology partner to organisations making a digital transition.

Always placing clients at the heart of its strategy, Six Degrees’ passionate teams combine technical expertise and deep knowledge of the public sector landscape to innovate, craft and manage the right solutions to power their organisations.

The breadth and strength of Six Degrees’ technology is its foundation. Solutions range from data and application performance management through to collocation and unified communications, all with private, public and hybrid cloud at its core.

Six Degrees works collaboratively and builds long-term partnerships through exceptional services that match its clients’ needs with a track record working with Government Digital Service, Ministry of Justice, West Midlands Ambulance Service, local regional governments, blue lights and policing. It continually innovates the right solutions to enable clients’ brilliance.

www.6dg.co.uk

Modality logo

Modality Systems

Modality are a Microsoft Gold Partner specialising in Unified Communications & Collaboration Solutions (UC & C). We provide consultancy services to help clients justify the business case, plan the deployment, and provide a wide range of user adoption services to help maximise the value of their Microsoft investment. We also provide turnkey applications development that allow clients to fully leverage their investment in UC&C and obtain benefits such as enhanced ROI, and time to productivity.

www.modalitysystems.com

  • Public sector (Socitm members): FREE
  • Public sector (non-members): £195

Presentations:

Chair’s welcome (1mb)
Huw McKee, Socitm

The Art of disruption (3mb)
Andy Begley and Andrew Boxall, Shropshire Council

Cultural change and user adoption (2mb)
Stuart Love, Westminster City Council, Faith La Grange, Microsoft and Mark Reynolds, Hable

Using data to build smart places (6mb)
Andrew Waterworth and Marc Evans, Pitney Bowes

Designing services that can deliver better outcomes for children (1mb)
Georgina Maratheftis, techUK

Digital transformation: focusing on business outcomes (2mb)
Dr Grainne Watson, Capita

How design-focused is your Council? (0.5mb)
Simon Norbury, Socitm Advisory

The Journey to ‘Digital-by-Default’ (2mb)
Neill Crump, Worcestershire County Council

Embracing digital across an organisation – the theory and the reality (2mb)
Jo Miklo, Leeds City Council

Top Talent presentation (1mb)
‘Leeds City Council – Behaviour reward scheme feasibility study

Digital citizenship: How local authorities can harness the power of technology to meet residents’ expectations (2mb)
Louis Daillencourt, Novoville

Location
Speakers

Our 2019 Share Leeds event will be focusing on our key policy theme: Service design and transformation.. This event will features some of the best and brightest speakers in the sector.

head and shoulders photo of Huw McKee against a black background

Huw McKee (Chair)
Vice President – Socitm
Head of IT and Digital Transformation – Conwy Council

Huw is an experienced senior figure both in private and public sector having had senior roles in Pharmaceutical Industry, Utilities, Parcel Delivery as well as the most recent 10 years leading teams and transformation programmes in a number of in Local Authorities.

On leaving University Huw worked for Logica Plc prior to creating his own organisation delivering software solutions and regulatory consultancy services within the global pharmaceutical industry. Upon selling the successful organisation he joined United Utilities and within a year became the IT director for the group’s water and waste water regulated business.

After a brief Programme Director role in the parcel delivery company Yodel, Huw worked as a consultant for a number of authorities in North Wales prior to leading a major transformation programme at Wolverhampton City Council. He took his current role at Conwy in 2014.

Twitter: @huw_mckee  |  LinkedIn: Huw McKee

head and shoulders photo of Andy Begley in a suit with no tie

Andy Begley
Executive Director – Shropshire County Council

Andy is an accomplished figure within Health and Social Care; as a strategic leader, over the last 25 years he has enjoyed success within both the private and public sector. From his academic research into mental health and learning disabilities, through to his experience as both provider and commissioner, Andy understands the landscape of Health and Social Care and the nuances of system wide design and delivery. In his current role as Executive Director (Adult Social Care, Housing and Public Health) Andy has helped Shropshire Council gain national recognition for exemplar practice in Social Work, and national awards for innovation and service development.

As National Policy Lead and Trustee for The Association of Directors of Adult Social Services (ADASS) and West Midlands Chair, Andy contributes to national debate around contemporary issues both as a speaker, and through written articles in key publications and journals.

Twitter: @andy_begley

head and shoulders photo of Andrew Boxall in a suit with a flower buttonhole

Andrew Boxall
Head of Technology – Shropshire County Council

Andrew Boxall is the Head of Technology at Shropshire Council, he is also responsible for two streams of the authority’s Digital Transformation Programme in Customer Experience and Infrastructure and Architecture. Andrew’s career has seen him work in both public and private organisations, with each role focusing on Transformational activity, whether that be automating engineering processes or providing new ways to present and access information. In his current role, Andrew oversees several projects of note such as the adoption of ITIL (including a shift to an outcome-based approach to IT services), a major IT training programme and the utilisation of our Applications estate, amongst others.

headshot of Neill Crump against a pink background

Neill Crump
Chief Data Officer – Worcestershire County Council

Leader with a national profile who, for the last twenty years, has enabled organisations to achieve positive outcomes using effective and innovative use of digital, data, and technology that empowers cultural change. Success has been achieved using a people first approach whether that be a patient, customer, service user, employee or partner. This success has been delivered in many different environments (e.g. private and public), cultures and countries (e.g. UK, European, Asian), programmes (e.g. Data Analytics, Customer Experience, Shared Services, Back Office), and organisations (e.g. Worcestershire County Council, SAP, Vodafone, Sony, Diageo, Unilever, ExxonMobil, and Danone).

Twitter: @neillcrump

black and white photo of a man with a beard

Louis Daillencourt
Business Development Director – Novoville

Louis is an International Relations and History graduate from LSE with a master’s degree in European Literature from Cambridge. Throughout his professional career, he’s been trying to positively impact the public sphere with better news (Echobox), better education (Little Bridge) and more rational decision-making (Pivigo) by taking on Business Development Director roles. At novoville, he’s on the frontline working with local governments in 3 European countries, contributing to bridging the gap between people and their elected representatives and help people have their say about how their neighbourhood is run. In his spare time, he likes to write a song, watch history videos on Youtube or take a hike in the mountain.

Twitter: @daillencourtl |  LinkedIn: Louis Daillencourt

Robin Denton

Robin Denton
Regional Sales Director – Local Government and Housing Associations, Microsoft

In a time of great austerity in Public Sector, never have we seen such a key role for technology in driving efficiency and transforming the way in which Public Sector delivers services.

In today’s environment, it is absolutely critical that Microsoft work with local authorities to embrace various technology trends, be it cloud, big data, open data or collaboration technologies to deliver meaningful solutions to drive efficiency, and a high level of service to the citizen.

Faith La Grange

Faith La Grange
Director, Local & Regional Government – Microsoft

Experienced Sales Director with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Managed Services, IT Service Management, Professional Services, and Public Sector. Strong sales professional with a Postgraduate Diploma focused in Counselling & Psychotherapy from The University of Edinburgh.

Twitter: @faithc75

Bjoern_Hirtenjohann

Bjoern Hirtenjohann
Account Technology Strategist – Microsoft

Technology strategist within the Public Sector team at Microsoft specialising in the digital transformation of local government through effective use of Microsoft technology.

I am passionate about our customers’ success and helping public sector organisations better serve and protect citizens. Building relationships to understand their critical business issues, working with them to identify innovative and cost effective solutions to transform their organisations and maximise their investment.

head and shoulders photo of Nadira Hussain of Socitm

Nadira Hussain
Leadership Development & Research Director – Socitm

As President of SOCITM (2015/2016), Nadira focused on two key areas: the primary one being the ‘Women in IT’ (WIT) initiative – to attract more women into the Society, supporting the provision of personal development opportunities through the successful launch and delivery of the ‘Empowering Women in the Digital World’ leadership programme and improving the visibility of women more widely across the sector. The second was exploiting ways in which local government can improve service delivery and value for money through sharing. Nadira has continued to champion the WIT initiative to build on the great momentum realised, with the focus turning to how we attract young girls and ‘career returners’ into tech and the public sector.

Twitter: @nadirahussain44  |  LinkedIn: Nadira Hussain

Martin Lewis

Martin Lewis
Business Lead Data and Artifical Intelligence Local Government and Housing – Microsoft

Working with UK Government Local Authorities and Housing Associations to exploit the Microsoft Data Platform and become data driven organisations . Passionate about public service reform and improvement through the use of data and digital technologies.

Georgina Maratheftis

Georgina Maratheftis
Head of Local Public Services – techUK

Georgina is techUK’s Head of Local Public Services. Georgina works with suppliers that are active or looking to break into the market as well as with councils to create the conditions for meaningful transformation. techUK regularly bring together local authorities and supplier community to horizon scan and explore how the technologies of today and tomorrow can help solve some of the most pressing problems our communities face.

Prior to techUK, Georgina worked for a public policy events company where she managed the policy briefing division and was responsible for generating new ideas for events that would add value to the public sector. Georgina worked across a number of portfolios from education, criminal justice, and health but had a particular interest in public sector transformation and technology. Georgina also led on developing relationships across central and local government.

If you’d like to learn more about techUK, or want to get involved in any of the innovation workshops get in touch with Georgina on Twitter.

Twitter: @GeorginaMarath

woman in a stripey jumper

Jo Miklo
Head of Digital Efficiencies, Resources & Housing – Leeds City Council

Jo has worked in the public sector for all of her career, most of this has been with Leeds City Council.  Initially working within the Financial areas of the council she moved into the IT world just before Y2K.  Jo support the IT service in the back office, supporting them with Finance, HR, Resourcing, Governance and Portfolio Management before moving into a service delivery role for the council managing a team of over 700 administrative staff.  Jo has been back with the Digital Service for just over a year, however has unique reporting arrangements into not only Dylan Roberts CIO, but also the councils Chief Officers for Strategy and Improvement and Customer Services.  Her role is varied and mixes culture change with project delivery and today she’ll share with you the journey Leeds are on to ensure Digital Leadership is seen as a key role for all decision makers.

LinkedIn: Jo Miklo

Simon Norbury

Simon Norbury
Client Services Director – Socitm Advisory

Simon is a Strategic Transformation and Programme Director with over 40 years’ experience in the public sector. For the last 13 years he has been operating as a strategic advisor and consultant, interim CIO leading corporate service improvement and organisation-wide transformation programmes.

Simon is an experienced programme and project director delivering high profile programmes to time and budget in sensitive political environments, involving complex stakeholder management – including managing public-private sector and shared service partnerships and national/regional change programmes.

Twitter: @redpepper52

Kishore Rajendran
Chief Technology Advisor – Microsoft

With a genuine passion for technology, I am a highly ambitious and confident business minded individual, aiming to achieve great results. I am motivated by my success and pursue to learn from new opportunities, constantly challenging myself. Enthusiastic to develop and advance my personal & business capabilities, I have built up strong knowledge & experience in Technical, Sales, Marketing, Business Development, Service Delivery and People Management.

Mark Reynolds wearing a lanyard and speaking

Mark Reynolds
Founder – Hable

Mark is the Founder of Hable, a specialist consultancy & training provider which launched in January 2015. Changing the way organisations work with technology has been his specialism and passion for over 15 years, during which time he’s worked with customers, partners and government organisations to drive change and help people learn in new ways. His previous role was leading the Education team at Microsoft UK. Mark left Microsoft to build a start-up that inspires people to do great things, then empowers them with useful technology. Hable offer expert consultancy and learning experiences, to help you dream big and deploy fast.

Mark studied English and Sociology at the University of Manchester. He is also a parent governor at Rush Common Primary School in Oxfordshire, UK.

Twitter: @themarkreynolds

Andrew Waterworth

Andrew Waterworth
Sales Director – Pitney Bowes

I have responsibility for the management and development of the Public Sector in the UK & Ireland, drawing on my knowledge of Digital Transformation. Helping to deliver effective public services and advising on critical infrastructure assets through the application of location intelligence, infrastructure management and data solutions.

Our customers continually face the challenge to innovate and provide first class public services whilst improving efficiency.

Pitney Bowes Software has a unique set of integrated solutions designed to meet these needs. Our software solutions use IoT sensor information to proactively manage complex public assets, our Spectrum platform allows clients to cleanse, locate and enrich their customer data. New insights can be gained from the data, driving more accurate decision and services to the community.

woman in a blue shirt against a dark background

Dr Gráinne Watson
Head of Product: Digital and Innovation – Capita

Gráinne gained her PhD from Stanford in 2015 before returning home to join the burgeoning tech sector in the UK.

She has worked in start-ups and corporates around the world and is currently the Head of Product Category for Digital and Innovation at Capita.

Twitter: @Grainnewatson   LinkedIn: Grainne Watson

Agenda

We’ve a truly excellent agenda in store for you at Socitm’s Share Leeds event, featuring keynotes and workshops focusing on Service design and transformation.

Don’t miss an update! We are improving and adding exciting content to our agenda daily, be sure to check regularly for updates.

09:15 — Registration, tea and coffee
A warm welcome awaits you at the Socitm registration desk followed by a chance to greet familiar faces – and make connections with new ones – over refreshments.

 

09:30 — Chair’s welcome
Chair Huw McKee, Head of IT and Digital Transformation at Conwy Council and Socitm Vice President, opens proceedings with an overview of the day ahead.

09:45 — The Art of Disruption
Andy Begley, Executive Director, Shropshire Council
Andrew Boxall, Head of Technology, Shropshire Council

The Art of Disruption takes you on two sides of a Transformation journey. This journey documents the often crossing but normally parallel paths of a Director for Adult Services (Andy Begley) and Head of Technology (Andrew Boxall) as they attempt to navigate the increasingly complex world of Health, Social Care and Technology from different angles and perspectives. It is no exaggeration to say that current models of operation have not been fit for purpose, so this is the story of how one person’s ambitions for change and disruption have been supported and fueled by another’s work to deliver services, structure and order.

With examples of real projects weaved into a timeline of transformation, including the adoption of ITIL and utilisation of O365, this is an opportunity to discuss first hand some of the pain and positives that have come when you truly try to do things differently.

 

10:15 — Cultural change and user adoption
Stuart Love, Chief Executive, Westminster City Council
Faith La Grange, Director, Local and Regional Government, Microsoft
Mark Reynolds, Founder, Hable

Following on from a highly successful workshop at President’s Conference, Faith La Grange, Director, Local and Regional Government at our strategic partner, Microsoft, leads a session in successful change management.

Building upon previous discussion and brain storming, delegates will devise a tool kit for public sector leaders to successfully transform organisations and services through maximising the potential of digital opportunities within a dynamic and continuously modernising environment.

This process requires digitally aware leadership within our organisations, across public sector services as well as within partners, businesses and communities. How do we communicate, effectively, the need to embrace new and totally different ways of collaborating and working to the benefit of all.

 

11:05 — Partner elevator pitches
Strong working relationships are integral the success and longevity of digital service delivery but where do those partnerships begin? In this session, our event partners take to the stage to explain why their approach to working collaboratively is right for you. With the pressure on, which way will you swipe?

 

11:15 — Tea and coffee break
Whether you choose to carry on existing conversations or start fresh ones with new contacts, this is an opportunity to enjoy refreshments while catching up and connecting.

 

11:30– Using data to build Smart Places
Andrew Waterworth, Sales Director, Pitney Bowes
Marc Evans, Client Manager, Pitney Bowes

Globally, the public sector is consumed with data – more specifically – people, places and things. In this interactive workshop, Pitney Bowes ask how do we harness the power of location intelligence by providing, promoting and disseminating accurate, current and complete geospatial and non-geospatial data, to meet citizen and customer needs and to build a Smart Place?

 

12:00 — Designing services that can deliver better outcomes for children
Georgina Maratheftis, Head of Local Public Services, techUK

In this three-part session, techUK explore some of the most vital considerations we need to undertake when designing services for children. From better use of data analytics, working more closely with other services – such as housing and fostering services – this is a thought-provoking and forward-thinking overview culminating in an interactive workshop. techUK also address how early market engagement can improve innovation, as well as how we can improve access to the wider govtech ecosystem.

 

12:30 — Digital Transformation: Focusing on business outcomes
Dr Grainne Watson, Head of Product Category; Digital and Innovation, Capita

Since the early 2000s, everything has been about digital: preparing, transforming and continual improvement. This has resulted in a lot of planning but to date it is very few organisations who could claim to be fully digital. This talk will explore where we are now and where we want to be exploring the relationship between focusing on business outcomes and successful digital projects.

 

12:45 — Lunch
It’s time to eat and greet as we reflect on the morning’s programme over lunch. This is an opportunity to continue the conversation as we come together with our partners and enjoy further food for thought.

 

13:40 — How design focused is your Council?
Simon Norbury, Client Services Director, Socitm Advisory

How digitally mature are you? Socitm Advisory’s consultants have undertaken and delivered a vast variety of projects, with programmes ranging from ICT review, strategy/TOM design and technical consultancy, to business transformation of major service areas and complex commercial review. They also recently devised a new digital maturity assessment framework with the potential to revolutionise the way the public sector measures it’s readiness for transformation.

 

14:00 — The Journey to ‘Digital-by-Default’
Neill Crump, Chief Data Officer, Worcestershire County Council

Join us in our session to learn how Worcestershire County Council have launched a Digital by Default initiative to foster the swift, cost-effective and logical digital transformation of public sector organizations. Why change? Cutting costs while transforming citizen access to council services. How to successfully make these changes? Setting out our strategy and timeline for transformation. What Next? Creation of new delivery methodology and examples of case studies where applications have been developed and delivered

 

14:30 — Embracing digital across an organisation – The theory and the reality
Jo Miklo, Head of Digital Efficiencies, Leeds City Council  

Leeds City Council will talk about their journey to improve digital awareness across all areas of the council; the vision they have, the challenges they face and the lessons they are learning. This will be an interactive session which will enable you to share experiences, both good and bad, with other delegates and hopefully take away some tools and techniques you can use in your own organisation.

 

15:00 — Top Talent presentation
Nadira Hussain, Director of Leadership Development and Research, Socitm

Our Leadership Academy cohort have been involved in an exciting and ground-breaking research programme for Leeds City Council.

The council is keen to explore a rewards scheme that promotes behaviour change and positive citizen engagement amongst those who live, work and visit Leeds.

In recognition of the outstanding achievements of our Top Talent students, the council has asked us to undertake a three-month research phase in order to gain greater understanding as to whether the scheme could result in a strong business case that leads to the development of a multi-platform innovative solution.

At Share Leeds, the group will present their findings and showcase how their innovative and inspiring ideas could help shape a better world.

 

15:30 — Digital citizenship: How local authorities can harness the power of technology to meet residents’ expectations
Louis Daillencourt, Business Development Director, Novoville

Socitm, in collaboration with Public.io, Europe’s leading GovTech accelerator and Novoville, one of the top 10 GovTech startups in Europe, will be presenting the key finding and learnings of their latest UK-wise survey. Learn how citizens prefer to engage with their local government, and the steps decision-makers need to take to meet and exceed digital citizens’ needs.

 

15:40 — Tea and coffee break
Whether you choose to carry on existing conversations or start fresh ones with new contacts, this is an opportunity to enjoy refreshments while catching up and connecting.

 

15:50 — Surgery Sessions with Microsoft
Developing low-code solutions: Bjoern Hirtenjohann
Chatbots: Kishore Rajendran
Business Intelligence: Martin Lewis
Ethics of AI: Robin Denton

 

17:00 — Chair’s closing remarks
Huw McKee, Head of IT and Digital Transformation at Conwy Council and Socitm Vice President

Our Chair sums up an enlightening and engaging day and reflects on how best we can take our learning forward in pursuit of continuous improvement.

Event partnership

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at Share Leeds 2019 – including collateral and leaflet distribution, conference brochure and exhibition spaces. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Microsoft logo

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Capita logo

Capita

Capita IT and Networks are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Invotra logo

Invotra

Invotra is a leading SaaS provider of enterprise intranet and portal solutions. Every day, thousands of people around the globe rely upon our secure software services. We support both central government and local authorities, powering intranets to over 48% of civil servants.

We provide a comprehensive toolset designed specifically to help organisations achieve their digital transformation requirements. Invotra provides you with an enterprise-ready intranet that will give you both control and flexibility in a highly secure and accessible way.  Invotra currently support organisations with up to 90,000+ users and 1000 geographic locations.

Our tech services are scalable & resilient, allowing your organisation the flexibility to scale up and down in line with your business needs, with confidence. We are passionate about ensuring the security of our product, and our customers. Service excellence is highly important to us, providing a second-to-none service in every area.

www.invotra.com

Pitney Bowes logo

Pitney Bowes

Pitney Bowes is a global technology company helping governments harness authoritative data to better understand assets, gain advanced insight, allocate resources and engage citizens more effectively.With a catalogue of over 350 unique datasets in 240 geographies worldwide, Pitney Bowes Location Intelligence can offer highly detailed and accurate data to help you understand customer segments, manage risk and make decisions with confidence.

Utilising transformative digital technologies to enrich insight, services delivery and engagement; our innovative solutions are backed by a robust network of global partners with the value-added services and technological expertise to tailor a solution to your agency needs. Pitney Bowes solutions surface relevant business insights by understanding the relationships between people, places and things.

www.pitneybowes.com

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

SAP Concur logo

SAP Concur

SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes.

With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget.

SAP Concur eliminates yesterday’s tedious tasks, makes today’s work easier, and helps businesses run at their best every day.

www.concur.co.uk

Six Degrees logo

Six Degrees

Six Degrees is a cloud-led, managed service provider. It works as a collaborative technology partner to organisations making a digital transition.

Always placing clients at the heart of its strategy, Six Degrees’ passionate teams combine technical expertise and deep knowledge of the public sector landscape to innovate, craft and manage the right solutions to power their organisations.

The breadth and strength of Six Degrees’ technology is its foundation. Solutions range from data and application performance management through to collocation and unified communications, all with private, public and hybrid cloud at its core.

Six Degrees works collaboratively and builds long-term partnerships through exceptional services that match its clients’ needs with a track record working with Government Digital Service, Ministry of Justice, West Midlands Ambulance Service, local regional governments, blue lights and policing. It continually innovates the right solutions to enable clients’ brilliance.

www.6dg.co.uk

Modality logo

Modality Systems

Modality are a Microsoft Gold Partner specialising in Unified Communications & Collaboration Solutions (UC & C). We provide consultancy services to help clients justify the business case, plan the deployment, and provide a wide range of user adoption services to help maximise the value of their Microsoft investment. We also provide turnkey applications development that allow clients to fully leverage their investment in UC&C and obtain benefits such as enhanced ROI, and time to productivity.

www.modalitysystems.com

Pricing
  • Public sector (Socitm members): FREE
  • Public sector (non-members): £195
Resources

Presentations:

Chair’s welcome (1mb)
Huw McKee, Socitm

The Art of disruption (3mb)
Andy Begley and Andrew Boxall, Shropshire Council

Cultural change and user adoption (2mb)
Stuart Love, Westminster City Council, Faith La Grange, Microsoft and Mark Reynolds, Hable

Using data to build smart places (6mb)
Andrew Waterworth and Marc Evans, Pitney Bowes

Designing services that can deliver better outcomes for children (1mb)
Georgina Maratheftis, techUK

Digital transformation: focusing on business outcomes (2mb)
Dr Grainne Watson, Capita

How design-focused is your Council? (0.5mb)
Simon Norbury, Socitm Advisory

The Journey to ‘Digital-by-Default’ (2mb)
Neill Crump, Worcestershire County Council

Embracing digital across an organisation – the theory and the reality (2mb)
Jo Miklo, Leeds City Council

Top Talent presentation (1mb)
‘Leeds City Council – Behaviour reward scheme feasibility study

Digital citizenship: How local authorities can harness the power of technology to meet residents’ expectations (2mb)
Louis Daillencourt, Novoville

Event partners

Microsoft logo
Capita logo
Invotra logo
Pitney Bowes logo
Canon logo
SAP Concur logo
Six Degrees logo
Modality logo
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