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Home » Events » Share National – Modernising ICT service delivery

Share National – Modernising ICT service delivery

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Date/Time
Date(s) - 21/10/2020 - 22/10/2020
10:00 am - 2:30 pm

Categories


Share National – Modernising ICT service delivery

Virtual event

Modernising ICT Service Delivery 

Our Share National event has moved online. There will now be sessions over two days. Take part in as many sessions as you like.

Even before the response of local public services to Covid-19, ICT service delivery was no longer business as usual. We continue to modernise and make sense of the opportunities offered by existing and emerging technologies. While still managing ongoing funding challenges and making sure that the changing expectations of service users met.

Join us to learn and share best practise about how we make this happen.

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    CPD certified
    Socitm has been awarded CPD points for Share National Modernising ICT & Service Delivery

  • Bookings are now closed

Date and time:

21 – 22 October 2020

10:30 – 12:00

13:00 – 14:30

Location:

Online

Main partner:

black Splunk logo

Theme of the session: Data Driven Delivery

Nothing has accelerated data driven delivery quite like 2020. Service providers and service users have faced so many challenges and achieved so much in a short time. We’ve also seen plenty of examples of conflict, between national and local, urban and rural. What’s been the response/reaction from your community? Do you hope to start moving more things onto digital or do you need to refine what’s already happening first?

10:30 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

10:35 – Creating a GM System conscience for today and generations to come
Phillipa Nazari, Assistant Director Information Governance & Data Protection Officer, GMCA

With the increased need to derive value from data and drive innovation the appropriate use of data and information has never been more important. Greater Manchester as a city region have been busy developing the tools, system governance, skills framework and culture to ensure going forwards it can support its core ambitions with insight. Ensuring this is done legally, proportionally,  ethically and securely.

The GMCA was the first Combined Authority to complete the NHS Data Security and Protection Toolkit to ensure it could support the pandemic response it has been a very busy time for Information Governance and Data Protection. Hear all about information sharing made easy with the Information Sharing Gateway and modernising the assessment of privacy risk in the  Digital DPIA tool.

 

10:55 – Actionable Data – Closing the loop on service delivery
Mark Woods, Director of Technology & Innovation

How to use the data you already have to ensure you’re able to deliver critical services (now and through changes) whilst increasing efficiency, safety and making space for innovation.

 

11:15 – Actionable Data in Action – See how peer organisations are already doing it
Dave Forshaw, Liverpool City Council | William Costello, Liverpool City Council | Will Searle, NHS Digital | Oliver Hewitt, Splunk | Kev Pyart, Splunk

A chance to learn from Liverpool City Council and NHS Digital.  See how immediate value can be gained from visible accessible data and how this builds towards more and more impactful ways of working and decision making.

 

11:55 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

12:00 – FINISH

Theme of the session: Data

The amount of data public service providers hold continues to grow. We need to make sure it’s safe and that we understand how to use effectively for the benefit of the community. When service delivery is transformed we need to overcome some scepticism and fear and part of that is creating safe and trustworthy systems.

13:00 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

13:05 – The Data Driven Council of the Future – Getting this right for everyone?
Sue Daley, TechUK

As we reimagine what the future of local public services look like, data will play a critical role. The last few months have shown how data can be a powerful tool to help local authorities and how Councils have a key role to play as a broker helping to enable data to be used to address supply and demand needs across community and place to deliver vital citizen services and outcomes.  The events of this year have also clearly demonstrate how data and advanced digital technologies have an important role to play in helping public sector bodies to respond and adapt to changing events and continue to deliver essential services as well as help ensure communities can remain digitally connected while physically apart. It has also shown the importance of having the right data and digital infrastructure in place as and when it is most needed and the importance of collaboration and partnership.  The question therefore becomes whether the current crisis has given us a glimpse into what the data driven Council of the Future could look like, whether we are ready for what is coming next and how do we get this data driven future right for everyone across society?

 

13:25 – How to ensure uncompromising safety and data integrity in the cloud
Glen Ocsko, UKCloud

The UK’s public services are a genuine national asset that need to be protected and nurtured to ensure that they are delivered securely and effectively. How do government departments ensure that their most secure and sensitive systems are protected whilst never compromising availability and integrity? Years of austerity and tight cost control have resulted in ’make do’ actions and older infrastructure, which compromises the overall security, resilience and scalability of your IT. In this talk, Glen Ocsko, Client Director at UKCloud will walk you through how to overcome these challenges with an affordable and actionable digital strategy.

 

13:45 – Panel discussion – What can you do with what you’ve got?
Alison Hughes, Vice President, Socitm | Helen Olsen Bedford, UK Authority | Greg van der Gaast, CISO, Salford University | David Black, ID Crowd | Danny Dresner, University of Manchester

It’s easy to collect data and information about what we do. But where are we putting it? Listen to the debate around making our systems safe and secure.  Hear how when confidence in collection and storage rises, identifying trends to help refine existing services and help transform others occurs.

 

14:25 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

14:30 – FINISH

Theme of the session: Evolving the workplace

Debates about the shape of work have always been with us. But nothing so sudden or immediate as wondering where we will be working next year?! People that can work from home are, so our offices and buildings are not the places they were in January. Neither are our towns and city centres. There are as many possible solutions as there are office buildings and town/city centres. What are useful starting points for everyone, from which we create flexible and beneficial spaces for where we live?

10:30 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

10:35 – Transforming in a changing world
Ben Sandall, Technical Specialist, Microsoft Business Applications

As the world continues to changes at an accelerated rate what have we learnt. How can local government continue to transform and innovate to support citizen and service areas.

 

10:55 – Don’t pay the bad guys and make your backups immutable
Cathryn Miller, Rubrik & Rob Egley, Rubrik, Stuart Davidson, Rubrik

The NCSC has seen numerous incidents within government organisations over the last few months where ransomware has not only encrypted the original data on-disk, but also the connected USB and network storage drives holding data backups. Incidents involving ransomware have also compromised connected cloud storage locations containing backups. Please join Rubrik the Gartner wave leader 2020 to learn about their unique immutable filesystem that natively prevents unauthorised access or deletion of backups, allowing government organisations to quickly restore to the most recent clean state with minimal business disruption

 

11:15 – Panel discussion – Home offices for everyone!
Alison Hughes, Vice President, Socitm | Geoff Connell, Norfolk County Council | Mark Adams-Wright, Socitm Advisory | John Knight, CIPFA | Samantha Price, Walsall Council

The development of agile working spaces (that encompasses hot desking, team pods, standing desks, quiet spaces etc.) has grown in popularity. Now we can add a home office into that mix. It’s easy to decide to reduce the amount of physical space we use, but local authorities have wider responsibilities. What will the impact be on the buildings and people around us? What will our communities lose if we lose our public buildings? What will our communities gain if there are fewer people travelling to and from these public buildings?

 

11:55 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

12:00 – FINISH

Theme of the session: Evolving the workforce

Our responsibilities as colleagues, teams and managers remains wherever we’re working. Supporting each other and our communities is key. Training and communicating are key. Do we have the opportunity here to create  more inclusive organisations? Teams that reflect the lives and communities they support?

13:00 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

13:05 – Dashboards to Glass Tables – Making business sense of operations
Dan Hughes, Splunk

The important services delivered by organisation have never been more interconnected or digitally-driven.  In this complex and rapidly changing environment how can leaders make sense of their underlying systems, dependencies and resources to make effective decisions?  How can this be done rapidly balancing efficiency and budget constraints with service performance and excellence?

 

13:25 – The Future of Secure Access
Duncan Ross, IP Performance

Workforces are increasingly mobile and remote – and require access to applications across hybrid IT environments. They often directly access web apps, use compromised networks and work with vulnerable or compromised devices, exposing organizations to threat and data leakage risks. Businesses and Government today require a secure access solution that enables more fluid anytime, anywhere access to applications and information in the data centre and cloud.

 

13:45 – Panel discussion – My manager is a robot in Holt
Alison Hughes, Vice President, Socitm | Paul Ridge, 4C Strategies | Andrew Boxall, Shropshire Council | Dan Bieler, Forrester | Rehana Ramesh, Brent Council

This year has proven that teams can work well together wherever they are. Getting back to a mix of office and home working is desirable yet our colleagues/employees no longer need to be people who can physically get to a place everyday. Is there an opportunity here to create jobs? There’s an opportunity for us to learn more, to develop professionally and personally.

 

14:25 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

14:30 – FINISH

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at the Share Manchester 2020 event. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Splunk logo

Splunk
Main partner

Splunk Inc. (NASDAQ: SPLK) turns data into doing with the Data-to-Everything Platform. Splunk technology is designed to investigate, monitor, analyze and act on data at any scale, from any source over any time period. The Data-to-Everything platform removes the barriers between data and action, so our customers — regardless of size or business — have the freedom to deliver meaningful outcomes across their entire organization. Our unique approach to data has empowered companies to improve service levels, reduce operations costs, mitigate risk, enhance DevOps collaboration and create new product and service offerings.

Rubrik logo

Rubrik

Rubrik, the Cloud Data Management Company, enables enterprises to maximise value from data that is increasingly fragmented across data centers and clouds. Rubrik delivers a single, policy-driven platform for data recovery, governance, compliance, and cloud mobility.

Visit the Rubrik website

Capita logo

Capita

Capita Technology Solutions are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

green 4C Strategies logo

4C Strategies 

4C Strategies is a leading independent ICT infrastructure consultancy, who develop strategy, define requirements, assist with procurement and deliver all types of ICT projects across your IT infrastructure. We have worked with over 50 local and central government organisations to devise and deliver innovative and best value ICT infrastructure projects.

www.4cstrategies.com

MLL Telecom logo

MLL Telecom

MLL Telecom is one of the UK’s leading providers of fully managed networks and professional services to mobile and fixed operators, system integrators and the public sector. As a licensed operator with planning rights and its own wireless spectrum, it uses a combination of fixed and wireless technologies to deliver secure, cost-effective services on schedule, on budget and at the highest quality. Our customers and channel partners include: BT, Vodafone, O2 Wi-Fi, Virgin Media Business, HM Land Registry, The Royal Borough of Greenwich Council, Nottinghamshire Police and Suffolk County Council.

Visit the MLL Telecom website

Dell EMC logo

Dell EMC

Dell EMC
Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

UKCloud logo

UKCloud

UKCloud is devoted to doing the right thing for the UK by delivering better public services and better value for UK taxpayers. UKCloud helps organisations reduce the cost and risk of accelerating digital transformation with that serve to address the skills gap prevalent across public sector. We take a technology neutral approach to cloud as we recognise that organisations will need to mix and match a variety of infrastructure clouds and software clouds to meet the diverse technical and commercial needs of their IT environment. And we deliver uncompromising safety and integrity as we believe the UK’s public services are a national asset that needs protecting and nurturing.

UKCloud Health helps healthcare organisations advance their digital maturity to transform patient outcomes. We provide unparalleled expertise in digital healthcare to address the capability and capacity gaps that inhibit digital transformation. We provide uncompromising protection and integrity for healthcare systems as we believe that NHS data is a genuine national asset that has the power to transform patient outcomes.

UKCloudX is devoted to transforming the mission to keep our nation safe. Threats and adversaries to our nation are always evolving and so our national security is dependent on our ability to triumph in the information age. UKCloudX is the sovereign cloud our national security depends on for internet speed innovation and actionable insights to underpin our information superiority.

UKCloud. Making Transformation Happen.

Visit the UKCloud website

Alison Hughes

Alison Hughes
Vice President – Socitm
Assistant Director for ICT, Customer and Digital – Liverpool City Council

Alison is the recently appointed Assistant Director for ICT, Customer and Digital for Liverpool City Council, having worked in the public sector for 37 years, previously holding posts in Liverpool, St Helens and Wigan Council prior to this.

Alison has been working in ICT for the last 13 years, after taking on a “temporary” role in this area. Alison became one of the Vice Presidents of SOCITM last year and has chosen Modernising ICT as her theme, because she is believes that there is so much opportunity to innovate. ICT leaders in public sector are enabling a diverse range of functions and services delivered by local authorities, whilst keeping pace with technology change at pace. The focus is often on all of the digital transformation work rather than the challenging “day job” for ICT, who with limited funding and resources play a critical role in local authorities, as evidenced during the recent Covid crisis. This makes business as usual not the “usual business” and requires us to constantly redesign how we deliver this service.

Alison is about passionate about using innovative technology to enable people to become digital citizens and helping them to use technology to take control of their own interactions with services.

head and shoulders photo of Andrew Boxall in a suit with a flower buttonhole

Andrew Boxall
Head of Technology – Shropshire County Council

Andrew Boxall is the Head of Technology at Shropshire Council, he is also responsible for two streams of the authority’s Digital Transformation Programme in Customer Experience and Infrastructure and Architecture. Andrew’s career has seen him work in both public and private organisations, with each role focusing on Transformational activity, whether that be automating engineering processes or providing new ways to present and access information. In his current role, Andrew oversees several projects of note such as the adoption of ITIL (including a shift to an outcome-based approach to IT services), a major IT training programme and the utilisation of our Applications estate, amongst others.

Ben Sandall - Microsoft

Ben Sandall
Technological Specialist Business Applications, Microsoft

Previously working in Local Government and Social Housing I use my industry knowledge and work closely with our customers to bring to life how our solutions can help organisations to transform the service they deliver

Dan-Bieler-forrester

Dan Bieler
Principal Analyst serving CIO professionals, Forrester

Dan serves CIOs and strategy leaders by guiding them through the challenges of business transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan’s particular focus is on the employee experience, the future of work, innovation, cultural transformation, and the subscription business model. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan guides CIOs and their teams to unlock the opportunities of emerging technologies.

Dan Hughes - Splunk

Dan Hughes
Head of National Government, UK Public Sector, Splunk

As Head of National Government Dan looks after a team serving Local Government, NHS, Police, Higher Education, Charities and Housing. Splunk have a large presence across UK and global public sector organisations. Prior to this role he ran the Higher Education business for Splunk, with over 40 UK Universities now using the data platform for a mix of IT, Security, Analytics and other data use cases. He has an extensive background in the IT sector as a customer and supplier, working in ITOps and building Autotraders datacentres back in the early 2000’s as they moved from a print to digital business.

© Mike Poloway/Poloway Photography Limited/mike@poloway.com/www.poloway.com/+44(0)1617922251.

Danny Dresner
Professor of Cyber Security, University of Manchester

Danny Dresner is the first Professor of Cyber Security at the University of Manchester which he joined after 22 years with The National Computing Centre where he was engaged in public and private sector work ranging from e-government to software quality and information security. He is a visiting lecturer at Cranfield University, delivering modules on risk and cyber defence to cohorts from India and the Western Balkans at the Defence Academy of the United Kingdom for the Foreign and Commonwealth Office’s Chevening Programme. Daniel takes a diverse community-based approach to cyber security, and runs exercises to help people learn how to cope with the risk of on-line harms. Danny is also a founder and a director of The IASME Consortium which champions cyber security for small businesses, runs the UK’s Cyber Essentials Scheme (that it helped to develop), and runs a cyber security programme for neurodiverse, employing them in a community security operations centre. Daniel also furthers the opportunities cyber security offers SMEs as part of the four-university Greater Manchester Cyber Foundry. Danny also revived The Ratio Club (a thought leadership group for cybernetics in which Alan Turing participated).

Danny’s consultancy work spans public, private, and third sectors and varies from identifying the vulnerabilities (and how to fix them) of a small firm with responsibility for 7 million personal records to writing a definitive guide to cyber resilience for local government (on behalf of SOCITM).

Danny contributes to books, conferences, and appears on the BBC explaining cyber security risks to the wider community. He was voted 2nd to top cyber security influencer  in the UK 2017 and 11th worldwide in 2019 and 2020.

Danny finds the threads that bind information together and mends them when they break.

Dave forshaw, liverpool

Dave Forshaw
Head of Strategy and Design, Liverpool City Council

Dave has over 40 years’ experience in delivering quality services to the staff and public of Liverpool. During this time, he has worked in most areas of technology, which has given him a unique depth of knowledge across the whole spectrum of ICT, Digital and Contact Centre services. This is complemented with strong service transformation, strategic, goal setting, transformational leadership and enterprise Architecture skills

Dave is currently vice Chair of Socitm North West Region and is a Chartered IT Professional and a professional member of the British Computer Society, he is committed to continually developing himself and has recently graduated from the Socitm Top Talent cohort 2019/20 he was runner up in the BCS Public Sector ICT manager of the year award 2012 and part of the winning team in the LGA digital City awards in 2019.

He is currently an active member on the Liverpool City Region Digital Board, Liverpool 5G pilot Team and is leading the Liverpool O365 Champions program driving adoption and change for the Office 365 product suite.

He is the lead ICT strategist for Liverpool City Council, working as the organisations Chief Architect and Head of Strategy and Design, he leads a team of Solution Architects, business analysts and service designers.

He is responsible for shaping and articulating the ICT strategy, investigating new and emerging technologies in line with business requirements and developing the technology roadmap, Driving the Digital Agenda and transforming the enterprise, by ensuring that the most efficient, strategic, effective and best value solutions are chosen and implemented.

Out of work Dave is a RYA sailing and powerboat instructor and enjoys the great outdoors with his 6 children and 6 grandchildren!

david black - id crowd

David Black
Consultant, ID Crowd

David Black is a consultant with ID Crowd who specialise in mitigating business and technology risks relating to identity, thereby helping clients understand how they can better trust their customers and businesses they transact with.

He has developed a reputation for the successful delivery of innovative solutions through the provision of thought leadership and the assurance of major world class trust ecosystems. David has considerable experience regards citizen and business identity and until recently was a key member of the GOV.UK Verify program having been onboard from its inception. David also contributed to HMG consultations on age verification and has defined strategies for the resolution of biographic matching in large population scale datasets. David is a consultant with the World Bank assisting the ID4D programme.

Duncan Ross - IP performance

Duncan Ross
Senior Network and Security Engineer, IP Performance

Duncan has been a network and security engineer for 15 years. He started his career as a first line support analyst for a large managed services corporation where he became interested in Networking. He then moved to IP Performance and became a specialist in networking, application delivery more recently security. He has built, designed and supported network infrastructure for ISPs, Rail Operating Companies, Local Government, Higher Education institutions and large internet presences.

head and shoulders photo of Geoff Connell smiling in a suit

Geoff Connell
Director of IMT & Chief Digital Officer, Norfolk County Council

Geoff Connell is a highly experienced local public sector ICT manager who is responsible for technology and information management at Norfolk County Council. He has previously led teams in multiple London Boroughs to modernise and optimise ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models. This work has led to Geoff being awarded with numerous top CIO and Digital Leadership awards from various prestigious organisations.
Geoff is active in Local Government programme management, knowledge sharing and policy development through his role as Socitm President and board membership of sub-regional, regional and national groups including Socitm and the London & Local Public Sector CIO Councils.

Glen Ocsko - ukcloud

Glen Ocsko
Client Director, UKCloud

Glen Ocskó has been working with and within local government since 2006, working directly and indirectly on digital transformation projects across the country and challenging existing norms to improve outcomes for citizens and service users. His work with the LGC, MJ and The Guardian, as well as thought leadership across a range of networks and organisations, led to him being named by The Guardian as one of their top 10 Future Leaders of Local Government. Glen has a long and passionate history around using technology for good, leading to him joining UKCloud in order to engage with the sector about the possibilities that cloud technology will bring to service transformation work.

Greg van der gaast, UoS

Greg Van Der Gaast
Head of Information Security, Digital IT, University of Salford

Starting as one of the most notorious hackers of the 1990’s, Greg has over two decades of technical, management, and leadership experience in Information Security.
A frequent speaker about bringing leadership, visibility, care, and accountability to the Information Security field and breaking out of today’s reactive status quo, he believes in building effective InfoSec organisations by harnessing human potential and addressing the cultural root causes within management, IT, and InfoSec itself.
He is currently the Head of Information Security at the University of Salford, the author of Rethinking Infosec, and the creator of the University’s Information Security Leadership Programme.
Helen Bedford-ukauthority.com

Helen Olsen Bedford
Founder and Publisher, UKAuthority.com

UKAuthority.com founder, Helen Olsen Bedford, has more than 20 years’ experience as a journalist and thought leader on public sector technology. From September 2013 to March 2016, as part of a contract won by UKAuthority in open tender, Helen acted as Head of Communications for MHCLG’s Local Digital Programme, managing the communications and engagement campaign to promote digital transformation across local services. @UKAuthority @helenolsen

John Knight - CIPFA

John Knight
Director, CIPFA, C.Co

John is a Director at C.Co, a  consultancy established in 2016 by CIPFA that deliver high quality services to the public sector in the UK. C.Co work with local authorities and other public sector organisations across the country helping to support them with their burning issues. These range from delivering whole organisation transformation and change, through to helping to set up alternative delivery models and trading companies.

John has a background in Organisation Development, Change and Psychology and has worked with over 90 local authorities during the last 12 years with a number of management consultancies specialising in supporting the public sector.  He has helped numerous organisations to deliver change and improvement, always with a strong focus on the customer experience and he has spoken and written on the importance of understanding individual behaviours when driving workplace change.

He began his career with the Ministry of Defence where he had a varied career at both Headquarters and front line Commands. He then worked for the Cabinet Office, before moving into the world of local government, where he has supported virtually all areas of local authority delivery, and at all tiers.

Kev pyart, splunk

Kev Pyart
Solutions Engineer, Splunk

Kev Pyart – Splunk Solutions Engineer for public Sector aligned to local government, NHS and higher education.

Mark Adams-Wright, advisory

Mark Adams-Wright
Director, Socitm Advisory

Mark is a strategic transformation and programme Director with over 25 years of extensive experience and a proven track record in both Public and Private sector. He has solid Commercial and Financial Planning capability. Mark can balance his approach to business issues with a thorough understanding of technology and its possibilities and has got the crucial ability to convey his message in the way that best suits all stakeholders. He is constructively challenging and open to new ideas.

man in glasses with a beard against a pale background

Mark Woods
Director of Technology and Innovation, Splunk

As Director of Technology and Innovation Mark provides advice and guidance to executive teams, policy makers and boards; helping organisations to get more value from data. Before joining Splunk Mark co-founded AMPLYFI and as CTO created and scaled the start-up’s proprietary AI analytics technology. He has also worked commercialising novel integrated hardware/software solutions at British Telecom (BT), Bentley and for various energy firms.  Mark spent the first decade of his career as a British Army Engineering Officer, specialising in new technology introduction, strategic planning and spending time in hot and cold places that would not be on most people’s bucket-list.

oliver hewitt - splunk

Oliver Hewitt
Account Director, Local Government and Non Profit, Splunk

As Local Government Account Director for Splunk, it’s Ollie’s role to work with authorities across the UK to gain insight and value from their existing data. Working in technology for 7 years and almost all exclusively within Public Sector, Ollie has a vast understanding of a wide range of technologies and services used within these environments and the frameworks in which to procure them from. Prior to Splunk Ollie worked on campaigns for Dell, Xerox, D-Link and ran the UK Inside Sales team for Blackberry.

Paul Ridge, 4c

Paul Ridge
Principal Consultant, 4C Strategies

Paul is an enthusiastic technologist with extensive experience in all aspects of Unified Communications, Wired and Wireless data networking, ICT Infrastructure and Cloud solutions.  Paul has assisted many clients, including Councils, to develop ICT Infrastructure strategies, promoting agile working practices,  procure solutions and implement their new infrastructures.

Phillipa Nazari - GMCA

Phillipa Nazari
Assistant Director Information Governance & Data Protection Officer, GMCA

Phillipa has over a decade of experience as an Information Governance professional at all levels in the public sector and is currently working as AD across the Greater Manchester city region to improve engagement and consistency in working practices and to drive innovation in data-sharing, all to enable beneficial outcomes for the people of GM. She leads a core team of Information Governance professionals that support the devolution and reform agenda across Greater Manchester and is leading on the development and delivery of the GM Information Strategy. Phillipa provides leadership and oversight as Data Protection Officer for two GM organisations.

Rehana Ramesh, brent

Rehana Ramesh
Digital Transformation Lead, Brent Council

A Digital Transformation Professional with over 19 years of local government experience in development and delivery of strategies, operational delivery of services and leading and delivering transformation programmes.

Dedicated to customer service excellence, with a customer-focused approach. Takes a strategic, proactive and collaborative approach to managing large complex projects, ensuring overarching programme management increases capability, manages risk and is delivered to timescale and budget.

Creates synergies between multidisciplinary team’s at all senior management and operational levels, and builds stakeholder relationships in sensitive operational situations. Manages high performing teams – building capability through an open door, empowering and inspiration.

Samantha Price - walsall

Samantha Price
ICT Programme Manager, Walsall Council

Sam has worked at Walsall Council since 1987, starting in Application Development.  I joined the ICT Project Management Office in 2018 and I am currently specialising in Business Change, promoting the use of the change management methodology Prosci ADKAR to drive adoption and change for digital systems in Walsall Council.

Sue Daley-techUK

Sue Daley
Associate Director, Technology & Innovation, techUK

 

Sue leads techUK’s technology and innovation work which includes work programmes on cloud, data protection, data analytics, AI and Internet of Things as well as emerging and transformative technologies and innovation policy. She has been recognised as one of the most influential women in UK tech by Computer Weekly and as a key influencer in driving forward the Big Data agenda in the UK Big Data 100. Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.

Prior to joining techUK in January 2015 Sue was responsible for Symantec’s Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.

Will Searle - nhs x

Will Searle
Technology Manager, NHS Digital

Will Searle – Technology Manager at NHS Digital leading the IT Operation Centre Splunk onboarding and the organisations migration to Splunk Cloud.

Will _Costello, liverpool

William Costello
Head of Digital Services, Liverpool City Council

Head of Digital Services for Liverpool City Council. Leading Liverpool’s digital transformation journey focused on user centre design, transformation and improving the digital experience for everyone in the Liverpool City Council area.

Data Driven Delivery Session

Data Session

Evolving the Workplace Session

Evolving the Workforce Session

If you would like to receive a copy of the presentations used at this event, please contact events@socitm.net and a member of the team will be able to assist you.

Wednesday AM

Theme of the session: Data Driven Delivery

Nothing has accelerated data driven delivery quite like 2020. Service providers and service users have faced so many challenges and achieved so much in a short time. We’ve also seen plenty of examples of conflict, between national and local, urban and rural. What’s been the response/reaction from your community? Do you hope to start moving more things onto digital or do you need to refine what’s already happening first?

10:30 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

10:35 – Creating a GM System conscience for today and generations to come
Phillipa Nazari, Assistant Director Information Governance & Data Protection Officer, GMCA

With the increased need to derive value from data and drive innovation the appropriate use of data and information has never been more important. Greater Manchester as a city region have been busy developing the tools, system governance, skills framework and culture to ensure going forwards it can support its core ambitions with insight. Ensuring this is done legally, proportionally,  ethically and securely.

The GMCA was the first Combined Authority to complete the NHS Data Security and Protection Toolkit to ensure it could support the pandemic response it has been a very busy time for Information Governance and Data Protection. Hear all about information sharing made easy with the Information Sharing Gateway and modernising the assessment of privacy risk in the  Digital DPIA tool.

 

10:55 – Actionable Data – Closing the loop on service delivery
Mark Woods, Director of Technology & Innovation

How to use the data you already have to ensure you’re able to deliver critical services (now and through changes) whilst increasing efficiency, safety and making space for innovation.

 

11:15 – Actionable Data in Action – See how peer organisations are already doing it
Dave Forshaw, Liverpool City Council | William Costello, Liverpool City Council | Will Searle, NHS Digital | Oliver Hewitt, Splunk | Kev Pyart, Splunk

A chance to learn from Liverpool City Council and NHS Digital.  See how immediate value can be gained from visible accessible data and how this builds towards more and more impactful ways of working and decision making.

 

11:55 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

12:00 – FINISH

Wednesday PM

Theme of the session: Data

The amount of data public service providers hold continues to grow. We need to make sure it’s safe and that we understand how to use effectively for the benefit of the community. When service delivery is transformed we need to overcome some scepticism and fear and part of that is creating safe and trustworthy systems.

13:00 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

13:05 – The Data Driven Council of the Future – Getting this right for everyone?
Sue Daley, TechUK

As we reimagine what the future of local public services look like, data will play a critical role. The last few months have shown how data can be a powerful tool to help local authorities and how Councils have a key role to play as a broker helping to enable data to be used to address supply and demand needs across community and place to deliver vital citizen services and outcomes.  The events of this year have also clearly demonstrate how data and advanced digital technologies have an important role to play in helping public sector bodies to respond and adapt to changing events and continue to deliver essential services as well as help ensure communities can remain digitally connected while physically apart. It has also shown the importance of having the right data and digital infrastructure in place as and when it is most needed and the importance of collaboration and partnership.  The question therefore becomes whether the current crisis has given us a glimpse into what the data driven Council of the Future could look like, whether we are ready for what is coming next and how do we get this data driven future right for everyone across society?

 

13:25 – How to ensure uncompromising safety and data integrity in the cloud
Glen Ocsko, UKCloud

The UK’s public services are a genuine national asset that need to be protected and nurtured to ensure that they are delivered securely and effectively. How do government departments ensure that their most secure and sensitive systems are protected whilst never compromising availability and integrity? Years of austerity and tight cost control have resulted in ’make do’ actions and older infrastructure, which compromises the overall security, resilience and scalability of your IT. In this talk, Glen Ocsko, Client Director at UKCloud will walk you through how to overcome these challenges with an affordable and actionable digital strategy.

 

13:45 – Panel discussion – What can you do with what you’ve got?
Alison Hughes, Vice President, Socitm | Helen Olsen Bedford, UK Authority | Greg van der Gaast, CISO, Salford University | David Black, ID Crowd | Danny Dresner, University of Manchester

It’s easy to collect data and information about what we do. But where are we putting it? Listen to the debate around making our systems safe and secure.  Hear how when confidence in collection and storage rises, identifying trends to help refine existing services and help transform others occurs.

 

14:25 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

14:30 – FINISH

Thursday AM

Theme of the session: Evolving the workplace

Debates about the shape of work have always been with us. But nothing so sudden or immediate as wondering where we will be working next year?! People that can work from home are, so our offices and buildings are not the places they were in January. Neither are our towns and city centres. There are as many possible solutions as there are office buildings and town/city centres. What are useful starting points for everyone, from which we create flexible and beneficial spaces for where we live?

10:30 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

10:35 – Transforming in a changing world
Ben Sandall, Technical Specialist, Microsoft Business Applications

As the world continues to changes at an accelerated rate what have we learnt. How can local government continue to transform and innovate to support citizen and service areas.

 

10:55 – Don’t pay the bad guys and make your backups immutable
Cathryn Miller, Rubrik & Rob Egley, Rubrik, Stuart Davidson, Rubrik

The NCSC has seen numerous incidents within government organisations over the last few months where ransomware has not only encrypted the original data on-disk, but also the connected USB and network storage drives holding data backups. Incidents involving ransomware have also compromised connected cloud storage locations containing backups. Please join Rubrik the Gartner wave leader 2020 to learn about their unique immutable filesystem that natively prevents unauthorised access or deletion of backups, allowing government organisations to quickly restore to the most recent clean state with minimal business disruption

 

11:15 – Panel discussion – Home offices for everyone!
Alison Hughes, Vice President, Socitm | Geoff Connell, Norfolk County Council | Mark Adams-Wright, Socitm Advisory | John Knight, CIPFA | Samantha Price, Walsall Council

The development of agile working spaces (that encompasses hot desking, team pods, standing desks, quiet spaces etc.) has grown in popularity. Now we can add a home office into that mix. It’s easy to decide to reduce the amount of physical space we use, but local authorities have wider responsibilities. What will the impact be on the buildings and people around us? What will our communities lose if we lose our public buildings? What will our communities gain if there are fewer people travelling to and from these public buildings?

 

11:55 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

12:00 – FINISH

Thursday PM

Theme of the session: Evolving the workforce

Our responsibilities as colleagues, teams and managers remains wherever we’re working. Supporting each other and our communities is key. Training and communicating are key. Do we have the opportunity here to create  more inclusive organisations? Teams that reflect the lives and communities they support?

13:00 – Socitm’s Vice President Welcome
Alison Hughes, Vice President, Socitm

 

13:05 – Dashboards to Glass Tables – Making business sense of operations
Dan Hughes, Splunk

The important services delivered by organisation have never been more interconnected or digitally-driven.  In this complex and rapidly changing environment how can leaders make sense of their underlying systems, dependencies and resources to make effective decisions?  How can this be done rapidly balancing efficiency and budget constraints with service performance and excellence?

 

13:25 – The Future of Secure Access
Duncan Ross, IP Performance

Workforces are increasingly mobile and remote – and require access to applications across hybrid IT environments. They often directly access web apps, use compromised networks and work with vulnerable or compromised devices, exposing organizations to threat and data leakage risks. Businesses and Government today require a secure access solution that enables more fluid anytime, anywhere access to applications and information in the data centre and cloud.

 

13:45 – Panel discussion – My manager is a robot in Holt
Alison Hughes, Vice President, Socitm | Paul Ridge, 4C Strategies | Andrew Boxall, Shropshire Council | Dan Bieler, Forrester | Rehana Ramesh, Brent Council

This year has proven that teams can work well together wherever they are. Getting back to a mix of office and home working is desirable yet our colleagues/employees no longer need to be people who can physically get to a place everyday. Is there an opportunity here to create jobs? There’s an opportunity for us to learn more, to develop professionally and personally.

 

14:25 – Socitm’s Vice President Closing Remarks 
Alison Hughes, Vice President, Socitm

 

14:30 – FINISH

Event partnership

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at the Share Manchester 2020 event. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Splunk logo

Splunk
Main partner

Splunk Inc. (NASDAQ: SPLK) turns data into doing with the Data-to-Everything Platform. Splunk technology is designed to investigate, monitor, analyze and act on data at any scale, from any source over any time period. The Data-to-Everything platform removes the barriers between data and action, so our customers — regardless of size or business — have the freedom to deliver meaningful outcomes across their entire organization. Our unique approach to data has empowered companies to improve service levels, reduce operations costs, mitigate risk, enhance DevOps collaboration and create new product and service offerings.

Rubrik logo

Rubrik

Rubrik, the Cloud Data Management Company, enables enterprises to maximise value from data that is increasingly fragmented across data centers and clouds. Rubrik delivers a single, policy-driven platform for data recovery, governance, compliance, and cloud mobility.

Visit the Rubrik website

Capita logo

Capita

Capita Technology Solutions are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

green 4C Strategies logo

4C Strategies 

4C Strategies is a leading independent ICT infrastructure consultancy, who develop strategy, define requirements, assist with procurement and deliver all types of ICT projects across your IT infrastructure. We have worked with over 50 local and central government organisations to devise and deliver innovative and best value ICT infrastructure projects.

www.4cstrategies.com

MLL Telecom logo

MLL Telecom

MLL Telecom is one of the UK’s leading providers of fully managed networks and professional services to mobile and fixed operators, system integrators and the public sector. As a licensed operator with planning rights and its own wireless spectrum, it uses a combination of fixed and wireless technologies to deliver secure, cost-effective services on schedule, on budget and at the highest quality. Our customers and channel partners include: BT, Vodafone, O2 Wi-Fi, Virgin Media Business, HM Land Registry, The Royal Borough of Greenwich Council, Nottinghamshire Police and Suffolk County Council.

Visit the MLL Telecom website

Dell EMC logo

Dell EMC

Dell EMC
Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

UKCloud logo

UKCloud

UKCloud is devoted to doing the right thing for the UK by delivering better public services and better value for UK taxpayers. UKCloud helps organisations reduce the cost and risk of accelerating digital transformation with that serve to address the skills gap prevalent across public sector. We take a technology neutral approach to cloud as we recognise that organisations will need to mix and match a variety of infrastructure clouds and software clouds to meet the diverse technical and commercial needs of their IT environment. And we deliver uncompromising safety and integrity as we believe the UK’s public services are a national asset that needs protecting and nurturing.

UKCloud Health helps healthcare organisations advance their digital maturity to transform patient outcomes. We provide unparalleled expertise in digital healthcare to address the capability and capacity gaps that inhibit digital transformation. We provide uncompromising protection and integrity for healthcare systems as we believe that NHS data is a genuine national asset that has the power to transform patient outcomes.

UKCloudX is devoted to transforming the mission to keep our nation safe. Threats and adversaries to our nation are always evolving and so our national security is dependent on our ability to triumph in the information age. UKCloudX is the sovereign cloud our national security depends on for internet speed innovation and actionable insights to underpin our information superiority.

UKCloud. Making Transformation Happen.

Visit the UKCloud website

Speakers
Alison Hughes

Alison Hughes
Vice President – Socitm
Assistant Director for ICT, Customer and Digital – Liverpool City Council

Alison is the recently appointed Assistant Director for ICT, Customer and Digital for Liverpool City Council, having worked in the public sector for 37 years, previously holding posts in Liverpool, St Helens and Wigan Council prior to this.

Alison has been working in ICT for the last 13 years, after taking on a “temporary” role in this area. Alison became one of the Vice Presidents of SOCITM last year and has chosen Modernising ICT as her theme, because she is believes that there is so much opportunity to innovate. ICT leaders in public sector are enabling a diverse range of functions and services delivered by local authorities, whilst keeping pace with technology change at pace. The focus is often on all of the digital transformation work rather than the challenging “day job” for ICT, who with limited funding and resources play a critical role in local authorities, as evidenced during the recent Covid crisis. This makes business as usual not the “usual business” and requires us to constantly redesign how we deliver this service.

Alison is about passionate about using innovative technology to enable people to become digital citizens and helping them to use technology to take control of their own interactions with services.

head and shoulders photo of Andrew Boxall in a suit with a flower buttonhole

Andrew Boxall
Head of Technology – Shropshire County Council

Andrew Boxall is the Head of Technology at Shropshire Council, he is also responsible for two streams of the authority’s Digital Transformation Programme in Customer Experience and Infrastructure and Architecture. Andrew’s career has seen him work in both public and private organisations, with each role focusing on Transformational activity, whether that be automating engineering processes or providing new ways to present and access information. In his current role, Andrew oversees several projects of note such as the adoption of ITIL (including a shift to an outcome-based approach to IT services), a major IT training programme and the utilisation of our Applications estate, amongst others.

Ben Sandall - Microsoft

Ben Sandall
Technological Specialist Business Applications, Microsoft

Previously working in Local Government and Social Housing I use my industry knowledge and work closely with our customers to bring to life how our solutions can help organisations to transform the service they deliver

Dan-Bieler-forrester

Dan Bieler
Principal Analyst serving CIO professionals, Forrester

Dan serves CIOs and strategy leaders by guiding them through the challenges of business transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan’s particular focus is on the employee experience, the future of work, innovation, cultural transformation, and the subscription business model. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan guides CIOs and their teams to unlock the opportunities of emerging technologies.

Dan Hughes - Splunk

Dan Hughes
Head of National Government, UK Public Sector, Splunk

As Head of National Government Dan looks after a team serving Local Government, NHS, Police, Higher Education, Charities and Housing. Splunk have a large presence across UK and global public sector organisations. Prior to this role he ran the Higher Education business for Splunk, with over 40 UK Universities now using the data platform for a mix of IT, Security, Analytics and other data use cases. He has an extensive background in the IT sector as a customer and supplier, working in ITOps and building Autotraders datacentres back in the early 2000’s as they moved from a print to digital business.

© Mike Poloway/Poloway Photography Limited/mike@poloway.com/www.poloway.com/+44(0)1617922251.

Danny Dresner
Professor of Cyber Security, University of Manchester

Danny Dresner is the first Professor of Cyber Security at the University of Manchester which he joined after 22 years with The National Computing Centre where he was engaged in public and private sector work ranging from e-government to software quality and information security. He is a visiting lecturer at Cranfield University, delivering modules on risk and cyber defence to cohorts from India and the Western Balkans at the Defence Academy of the United Kingdom for the Foreign and Commonwealth Office’s Chevening Programme. Daniel takes a diverse community-based approach to cyber security, and runs exercises to help people learn how to cope with the risk of on-line harms. Danny is also a founder and a director of The IASME Consortium which champions cyber security for small businesses, runs the UK’s Cyber Essentials Scheme (that it helped to develop), and runs a cyber security programme for neurodiverse, employing them in a community security operations centre. Daniel also furthers the opportunities cyber security offers SMEs as part of the four-university Greater Manchester Cyber Foundry. Danny also revived The Ratio Club (a thought leadership group for cybernetics in which Alan Turing participated).

Danny’s consultancy work spans public, private, and third sectors and varies from identifying the vulnerabilities (and how to fix them) of a small firm with responsibility for 7 million personal records to writing a definitive guide to cyber resilience for local government (on behalf of SOCITM).

Danny contributes to books, conferences, and appears on the BBC explaining cyber security risks to the wider community. He was voted 2nd to top cyber security influencer  in the UK 2017 and 11th worldwide in 2019 and 2020.

Danny finds the threads that bind information together and mends them when they break.

Dave forshaw, liverpool

Dave Forshaw
Head of Strategy and Design, Liverpool City Council

Dave has over 40 years’ experience in delivering quality services to the staff and public of Liverpool. During this time, he has worked in most areas of technology, which has given him a unique depth of knowledge across the whole spectrum of ICT, Digital and Contact Centre services. This is complemented with strong service transformation, strategic, goal setting, transformational leadership and enterprise Architecture skills

Dave is currently vice Chair of Socitm North West Region and is a Chartered IT Professional and a professional member of the British Computer Society, he is committed to continually developing himself and has recently graduated from the Socitm Top Talent cohort 2019/20 he was runner up in the BCS Public Sector ICT manager of the year award 2012 and part of the winning team in the LGA digital City awards in 2019.

He is currently an active member on the Liverpool City Region Digital Board, Liverpool 5G pilot Team and is leading the Liverpool O365 Champions program driving adoption and change for the Office 365 product suite.

He is the lead ICT strategist for Liverpool City Council, working as the organisations Chief Architect and Head of Strategy and Design, he leads a team of Solution Architects, business analysts and service designers.

He is responsible for shaping and articulating the ICT strategy, investigating new and emerging technologies in line with business requirements and developing the technology roadmap, Driving the Digital Agenda and transforming the enterprise, by ensuring that the most efficient, strategic, effective and best value solutions are chosen and implemented.

Out of work Dave is a RYA sailing and powerboat instructor and enjoys the great outdoors with his 6 children and 6 grandchildren!

david black - id crowd

David Black
Consultant, ID Crowd

David Black is a consultant with ID Crowd who specialise in mitigating business and technology risks relating to identity, thereby helping clients understand how they can better trust their customers and businesses they transact with.

He has developed a reputation for the successful delivery of innovative solutions through the provision of thought leadership and the assurance of major world class trust ecosystems. David has considerable experience regards citizen and business identity and until recently was a key member of the GOV.UK Verify program having been onboard from its inception. David also contributed to HMG consultations on age verification and has defined strategies for the resolution of biographic matching in large population scale datasets. David is a consultant with the World Bank assisting the ID4D programme.

Duncan Ross - IP performance

Duncan Ross
Senior Network and Security Engineer, IP Performance

Duncan has been a network and security engineer for 15 years. He started his career as a first line support analyst for a large managed services corporation where he became interested in Networking. He then moved to IP Performance and became a specialist in networking, application delivery more recently security. He has built, designed and supported network infrastructure for ISPs, Rail Operating Companies, Local Government, Higher Education institutions and large internet presences.

head and shoulders photo of Geoff Connell smiling in a suit

Geoff Connell
Director of IMT & Chief Digital Officer, Norfolk County Council

Geoff Connell is a highly experienced local public sector ICT manager who is responsible for technology and information management at Norfolk County Council. He has previously led teams in multiple London Boroughs to modernise and optimise ICT infrastructures, as well as delivering digitally enabled transformation programmes to implement new organisational delivery models. This work has led to Geoff being awarded with numerous top CIO and Digital Leadership awards from various prestigious organisations.
Geoff is active in Local Government programme management, knowledge sharing and policy development through his role as Socitm President and board membership of sub-regional, regional and national groups including Socitm and the London & Local Public Sector CIO Councils.

Glen Ocsko - ukcloud

Glen Ocsko
Client Director, UKCloud

Glen Ocskó has been working with and within local government since 2006, working directly and indirectly on digital transformation projects across the country and challenging existing norms to improve outcomes for citizens and service users. His work with the LGC, MJ and The Guardian, as well as thought leadership across a range of networks and organisations, led to him being named by The Guardian as one of their top 10 Future Leaders of Local Government. Glen has a long and passionate history around using technology for good, leading to him joining UKCloud in order to engage with the sector about the possibilities that cloud technology will bring to service transformation work.

Greg van der gaast, UoS

Greg Van Der Gaast
Head of Information Security, Digital IT, University of Salford

Starting as one of the most notorious hackers of the 1990’s, Greg has over two decades of technical, management, and leadership experience in Information Security.
A frequent speaker about bringing leadership, visibility, care, and accountability to the Information Security field and breaking out of today’s reactive status quo, he believes in building effective InfoSec organisations by harnessing human potential and addressing the cultural root causes within management, IT, and InfoSec itself.
He is currently the Head of Information Security at the University of Salford, the author of Rethinking Infosec, and the creator of the University’s Information Security Leadership Programme.
Helen Bedford-ukauthority.com

Helen Olsen Bedford
Founder and Publisher, UKAuthority.com

UKAuthority.com founder, Helen Olsen Bedford, has more than 20 years’ experience as a journalist and thought leader on public sector technology. From September 2013 to March 2016, as part of a contract won by UKAuthority in open tender, Helen acted as Head of Communications for MHCLG’s Local Digital Programme, managing the communications and engagement campaign to promote digital transformation across local services. @UKAuthority @helenolsen

John Knight - CIPFA

John Knight
Director, CIPFA, C.Co

John is a Director at C.Co, a  consultancy established in 2016 by CIPFA that deliver high quality services to the public sector in the UK. C.Co work with local authorities and other public sector organisations across the country helping to support them with their burning issues. These range from delivering whole organisation transformation and change, through to helping to set up alternative delivery models and trading companies.

John has a background in Organisation Development, Change and Psychology and has worked with over 90 local authorities during the last 12 years with a number of management consultancies specialising in supporting the public sector.  He has helped numerous organisations to deliver change and improvement, always with a strong focus on the customer experience and he has spoken and written on the importance of understanding individual behaviours when driving workplace change.

He began his career with the Ministry of Defence where he had a varied career at both Headquarters and front line Commands. He then worked for the Cabinet Office, before moving into the world of local government, where he has supported virtually all areas of local authority delivery, and at all tiers.

Kev pyart, splunk

Kev Pyart
Solutions Engineer, Splunk

Kev Pyart – Splunk Solutions Engineer for public Sector aligned to local government, NHS and higher education.

Mark Adams-Wright, advisory

Mark Adams-Wright
Director, Socitm Advisory

Mark is a strategic transformation and programme Director with over 25 years of extensive experience and a proven track record in both Public and Private sector. He has solid Commercial and Financial Planning capability. Mark can balance his approach to business issues with a thorough understanding of technology and its possibilities and has got the crucial ability to convey his message in the way that best suits all stakeholders. He is constructively challenging and open to new ideas.

man in glasses with a beard against a pale background

Mark Woods
Director of Technology and Innovation, Splunk

As Director of Technology and Innovation Mark provides advice and guidance to executive teams, policy makers and boards; helping organisations to get more value from data. Before joining Splunk Mark co-founded AMPLYFI and as CTO created and scaled the start-up’s proprietary AI analytics technology. He has also worked commercialising novel integrated hardware/software solutions at British Telecom (BT), Bentley and for various energy firms.  Mark spent the first decade of his career as a British Army Engineering Officer, specialising in new technology introduction, strategic planning and spending time in hot and cold places that would not be on most people’s bucket-list.

oliver hewitt - splunk

Oliver Hewitt
Account Director, Local Government and Non Profit, Splunk

As Local Government Account Director for Splunk, it’s Ollie’s role to work with authorities across the UK to gain insight and value from their existing data. Working in technology for 7 years and almost all exclusively within Public Sector, Ollie has a vast understanding of a wide range of technologies and services used within these environments and the frameworks in which to procure them from. Prior to Splunk Ollie worked on campaigns for Dell, Xerox, D-Link and ran the UK Inside Sales team for Blackberry.

Paul Ridge, 4c

Paul Ridge
Principal Consultant, 4C Strategies

Paul is an enthusiastic technologist with extensive experience in all aspects of Unified Communications, Wired and Wireless data networking, ICT Infrastructure and Cloud solutions.  Paul has assisted many clients, including Councils, to develop ICT Infrastructure strategies, promoting agile working practices,  procure solutions and implement their new infrastructures.

Phillipa Nazari - GMCA

Phillipa Nazari
Assistant Director Information Governance & Data Protection Officer, GMCA

Phillipa has over a decade of experience as an Information Governance professional at all levels in the public sector and is currently working as AD across the Greater Manchester city region to improve engagement and consistency in working practices and to drive innovation in data-sharing, all to enable beneficial outcomes for the people of GM. She leads a core team of Information Governance professionals that support the devolution and reform agenda across Greater Manchester and is leading on the development and delivery of the GM Information Strategy. Phillipa provides leadership and oversight as Data Protection Officer for two GM organisations.

Rehana Ramesh, brent

Rehana Ramesh
Digital Transformation Lead, Brent Council

A Digital Transformation Professional with over 19 years of local government experience in development and delivery of strategies, operational delivery of services and leading and delivering transformation programmes.

Dedicated to customer service excellence, with a customer-focused approach. Takes a strategic, proactive and collaborative approach to managing large complex projects, ensuring overarching programme management increases capability, manages risk and is delivered to timescale and budget.

Creates synergies between multidisciplinary team’s at all senior management and operational levels, and builds stakeholder relationships in sensitive operational situations. Manages high performing teams – building capability through an open door, empowering and inspiration.

Samantha Price - walsall

Samantha Price
ICT Programme Manager, Walsall Council

Sam has worked at Walsall Council since 1987, starting in Application Development.  I joined the ICT Project Management Office in 2018 and I am currently specialising in Business Change, promoting the use of the change management methodology Prosci ADKAR to drive adoption and change for digital systems in Walsall Council.

Sue Daley-techUK

Sue Daley
Associate Director, Technology & Innovation, techUK

 

Sue leads techUK’s technology and innovation work which includes work programmes on cloud, data protection, data analytics, AI and Internet of Things as well as emerging and transformative technologies and innovation policy. She has been recognised as one of the most influential women in UK tech by Computer Weekly and as a key influencer in driving forward the Big Data agenda in the UK Big Data 100. Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.

Prior to joining techUK in January 2015 Sue was responsible for Symantec’s Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.

Will Searle - nhs x

Will Searle
Technology Manager, NHS Digital

Will Searle – Technology Manager at NHS Digital leading the IT Operation Centre Splunk onboarding and the organisations migration to Splunk Cloud.

Will _Costello, liverpool

William Costello
Head of Digital Services, Liverpool City Council

Head of Digital Services for Liverpool City Council. Leading Liverpool’s digital transformation journey focused on user centre design, transformation and improving the digital experience for everyone in the Liverpool City Council area.

Event Recordings

Data Driven Delivery Session

Data Session

Evolving the Workplace Session

Evolving the Workforce Session

If you would like to receive a copy of the presentations used at this event, please contact events@socitm.net and a member of the team will be able to assist you.