Modernising Service Delivery

You will be warmly welcomed by Socitm at the registration desk where you can sign in and receive your delegate pass. You’re then free to start networking as well as helping yourself to refreshments including breakfast pastries.

Carol will make us all welcome, run through the practical housekeeping, set the scene, share her thoughts and introduce our first keynote speaker.

Carol Williams, Director of transformation and digital, Walsall Council, Chair

By presenting some data from the ONS social trends survey, Shailen will pose some reflection questions to stimulate thoughts on how public sector organisations can engage successfully with their public.

Shailen Popat, Director of the MSc in Public Management, The Department of Public Administration & Policy at the University of Birmingham

Hear from Amy Wilton, Head of Information and Customer Solutions at Sevenoaks District Council, about the council’s low-code journey with Netcall’s Liberty Create platform.

Amy will focus on how to establish the right culture to support innovation. We all know that without the right culture and skills, the technology can never fulfil its true potential.

Amy will explain how she and her team at Sevenoaks have put the right foundations in place to make sure that they can innovate as usual.

Mark Gannon, Director of Client Solutions, Netcall  and Amy Wilton, Head of Information and Customer Solutions, Sevenoaks District Council

It’s time to gather our thoughts from the morning sessions over refreshments and snacks. This is an opportunity to connect with fellow colleagues both from the public and private sector.

June’s Empowering Women cohort will present their project work to everyone. Their programme concludes with this final challenge which for some will be their first time presenting, let alone standing up in front of a room of conference delegates!
The group has been split into three smaller teams so they can collaborate, apply the theory and produce solutions.
Please be a supportive audience to these talented (and nervous) delegates.

David Crichton, Sector Director, Canon

MLL | Salesforce | Veeam

An opportunity to share ideas which may help public sector bodies to attract and retain talent

Sharon Worrall, Head of Digital – Operations, Walsall Metropolitan Borough Council

Caroline Brom, Head of Transformation and Change, Walsall Metropolitan Borough Council

We know how important these sections of a conference are. It’s time to make new connections, say hello to colleagues across the sector you’ve not seeen for some time and reflect on the morning’s programme over lunch. Keep the conversation going and enjoy further food for thought.

Join Carol as she recaps on the morning session

Carol Williams, Director of transformation and digital, Walsall Council, Chair

Choose a topic of most relevance to you. Then in smaller, dedicated groups listen, learn and talk together to get details and confidence to try something yourself, when you’re back at your desk.

More information about what each workshop entails will be provided closer to the time.

Netcall  | Rubrik | Hornbill | Totalmobile | Hitachi Solutions | AWS

Recognising that traditional ways of leading and managing change will not be sufficient in the emerging future and by default an organisations success being driven by their creativity capability, explore The Human Chain Reaction Programme with Michelle O’Neill from West Midlands Employers. Aimed at bringing all the magic of creativity and innovation into the space of HR, OD and change, we will begin to see new insight being cascading and embedded in organisational DNA with a chain reaction of ideas sparking all over.

Michelle O’Neill ,Principal Consultant L&OD, West Midlands Employers

Carol Williams, Director of transformation and digital, Walsall Council, Chair

Whether you choose to carry on existing conversations or start fresh ones with new contacts, this is an opportunity to reflect and relax in a welcoming and friendly environment where catching up and connecting in comfort is key.

Totalmobile 

Making a difference to service delivery through digital transformation.

Join us at our workshop round table where we will discuss the key service areas where technology will deliver a huge impact on the delivery of public services over the next 12 months.

Hitachi Solutions

Art of the possible: How to get started on your AI adoption journey.

Are you eager to embark on an exciting AI adoption journey but unsure where to start? Join our “Art of the Possible” AI Workshop, exploring the key themes critical to your AI adoption journey:

1. Use Cases:
   Through real-world examples, learn how to identify opportunities for AI-driven solutions that can transform your operations.
2. Governance:
   Learn what policies and ethical considerations you need to ensure compliant AI implementation.
3. Strategy:
   Gain insights into creating a comprehensive AI strategy that aligns with your organisation’s goals.
4. Scale:
   Explore strategies to ensure your AI initiatives thrive within your authority and budget constraints.

Hornbill

Elevating Public Service: AI-Powered Service Management for Seamless Automation & Enhanced User Experiences

The UK public sector is at the forefront of digital transformation, and IT service delivery plays a pivotal role in delivering efficient and citizen-centric services. AI has emerged as a transformative force, enabling organisations to achieve unprecedented levels of automation and deliver superior digital experiences to end-users.

Rubrik

The State of Data Security

Cyberattacks are increasing in frequency and sophistication. Despite large investments in infrastructure security tools, bad actors are finding their way through to the data. And they know legacy backup tools are vulnerable, so they are increasingly targeting backup data.

Netcall

Automation and AI: Automate Intelligently

Looking beyond the hype and referencing real-life projects, Netcall will facilitate a discussion about reality, opportunity and practical tips for service innovation. The workshop will consider both potential and pitfalls of new and emerging capabilities and invite thought around their impact on citizens and employees.

 Amazon Web Services 

Data and AI in local government – harnessing the opportunity, mitigating the risk

Discuss how the latest developments in artificial intelligence and machine learning – including Generative AI – can apply to the work you do and help you achieve better outcomes for the citizens yo