Croeso i Gymru. Presidents' Conference 2022 is back and is coming to Cardiff

President’s Conference
Virtual

President’s Week 2021

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Overview

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President’s Week covers everything Socitm. Across four days we will discover why and what we need to put the recovery of our people and places at the heart of our work. You will meet international and national guest speakers from central and local governments. Alongside industry experts and partners the conference will create conversation, insight, and actionable takeaways, as we explore the road to post-COVID-19 recovery and beyond.

Day 1 video recording: https://vimeo.com/560322424/eddfeb5f7a

Day 2 video recording: https://vimeo.com/561250667/4466e87ba0

Day 3 video recording: https://vimeo.com/563271644/4e05e6dcda

Day 4 video recording: https://vimeo.com/565976345/d847132767

The Gambia video: https://vimeo.com/559021524/fc9ebb57af

President’s Week 2021 event
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Time

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Meet the speakers

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Changing the slide will show a different speaker from the event panel.

Samantha Smith

Sam Smith

Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council
Event chair Sam Smith Linkedin Sam Smith's Linkedin (opens in new tab)

Alison Hughes

Assistant Director ICT, Digital and Customer, Liverpool City Council
Event chair Alison Hughes Twitter Alison Hughes's Twitter (opens in new tab) Alison Hughes Linkedin Alison Hughes's Linkedin (opens in new tab)
Huw McKee

Huw McKee

Head of IT & Digital Transformation, Conwy County Borough Council
Event chair Huw McKee Linkedin Huw McKee's Linkedin (opens in new tab)
Photo of Colin Cook

Colin Cook

Digital Director, Scottish Government
Colin Cook Linkedin Colin Cook's Linkedin (opens in new tab)
Photo of Katherine Szelesi

Katherine Szelesi

Enterprise Account Executive, Veeam Software
Katherine Szelesi Linkedin Katherine Szelesi's Linkedin (opens in new tab)
Photo of Dave Vincent

Dave Vincent

Chief Digital Officer, Tourism Northern Ireland
Photo of Steven Brandwood

Steven Brandwood

Executive Director of Engagement, Geoplace
Photo of Tony Doyle

Anthony Doyle

Head of ICT Services, Blackpool Council
Anthony Doyle Linkedin Anthony Doyle's Linkedin (opens in new tab)
Photo of Steve Russell

Steve Russell

Data Consultant, UKCloud
Photo of Carol Williams

Carol Williams

Director of Transformation & Digital (SIRO), Walsall Council
Carol Williams Linkedin Carol Williams's Linkedin (opens in new tab)
Photo of Jos Creese

Jos Creese

CEO and Founder, Creese Consulting
Jos Creese Linkedin Jos Creese's Linkedin (opens in new tab)
Photo of Sonia Patel

Sonia Patel

National Chief Information Officer, NHSX
Sonia Patel Linkedin Sonia Patel's Linkedin (opens in new tab)
Photo of Robin Hambleton

Professor Robin Hambleton

Emeritus Professor of City Leadership, University of the West of England, Bristol
Photo of Steve Masters

Steve Masters

Group Chief Technology Officer, Jisc
Steve Masters Linkedin Steve Masters's Linkedin (opens in new tab)
Photo of Alan Hill

Alan Hill

Director, Public Sector Strategic Solutions, Splunk
Alan Hill Linkedin Alan Hill's Linkedin (opens in new tab)
Photo of Julian Kaine

Julian Kaine

Director, Public Sector Strategic Solutions, Splunk
Julian Kaine Linkedin Julian Kaine's Linkedin (opens in new tab)
Photo of Erika Lewis

Erika Lewis

Cyber Security and Digital Identity, Department for Digital, Culture Media & Sport
Erika Lewis Linkedin Erika Lewis's Linkedin (opens in new tab)
Photo of Kris Burtwistle

Kris Burtwistle

Head of the UK Local Government, AWS
Kris Burtwistle Linkedin Kris Burtwistle's Linkedin (opens in new tab)
Photo of Helen Milner

Helen Milner

Group Chief Executive, Good Things Foundation
Helen Milner Linkedin Helen Milner's Linkedin (opens in new tab)
Photo of Lilian Brett

Lilian Brett

Head of Workplace, Southwark Council
Lilian Brett Linkedin Lilian Brett's Linkedin (opens in new tab)
Photo of Natalie Preston

Natalie Preston

Business Transformation Project Manager, Southwark Council
Natalie Preston Linkedin Natalie Preston's Linkedin (opens in new tab)
Photo of Gary Porter

Lord Gary Porter

Leader of South Holland District Council
Photo of Philip Jude

Philip Jude

Director - EMEA Channels, PCI Pal
Philip Jude Linkedin Philip Jude's Linkedin (opens in new tab)
Photo of Russell Tilsed

Russell Tilsed

Senior Director - Public Sector, 8x8
Russell Tilsed Linkedin Russell Tilsed's Linkedin (opens in new tab)
Photo of Kit Collingwood

Kit Collingwood

Assistant Director for Digital and Customer Services, Royal Borough of Greenwich
Kit Collingwood Linkedin Kit Collingwood's Linkedin (opens in new tab)
Photo of Prajakt Deotale

Prajakt Deotale

Industry Lead / CDO for Local & Regional Govt, Microsoft Consulting Services
Photo of Nicole Miners

Nicole Miners

Local Government Services Specialist, Microsoft Consulting Services
Nicole Miners Linkedin Nicole Miners's Linkedin (opens in new tab)
Photo of Alyssa Blackburn

Alyssa Blackburn

Director, Records & Information Management Strategy, AvePoint
Alyssa Blackburn Linkedin Alyssa Blackburn's Linkedin (opens in new tab)
Photo of Andy Start

Andy Start

Chief Executive Officer, Government Services, Capita
Andy Start Linkedin Andy Start's Linkedin (opens in new tab)
Photo of Olivia Neal

Olivia Neal

Director of the Public Sector Center of Expertise, Microsoft
Olivia Neal Linkedin Olivia Neal's Linkedin (opens in new tab)
Photo of Milly Zimeta

Dr Mahlet (Milly) Zimeta

Head of Public Policy, Open Data Institute
Dr Mahlet (Milly) Zimeta Linkedin Dr Mahlet (Milly) Zimeta's Linkedin (opens in new tab)
Photo of Robin Heilig

Robin Heilig

Head of PACE FastLane Digital Innovation and FastLane, Vienna
Robin Heilig Linkedin Robin Heilig's Linkedin (opens in new tab)
Photo of Alan Shark

Dr Alan Shark

Executive Director, Public Technology Institute (now part of CompTIA)
Dr Alan Shark Linkedin Dr Alan Shark's Linkedin (opens in new tab)
Photo of Paul Jackson

Paul Jackson

RVP of UKI Public Sector, Tanium
Paul Jackson Linkedin Paul Jackson's Linkedin (opens in new tab)
Photo of Kate Walker

Kate Walker

Digital Programme Director, Suffolk & North East Essex Integrated Care Systems
Kate Walker Linkedin Kate Walker's Linkedin (opens in new tab)
Photo of Clair Hayward

Clair Hayward

Category Lead, Crown Commercial Service
Clair Hayward Linkedin Clair Hayward's Linkedin (opens in new tab)
Photo of Daniela Gheorghe

Daniela Gheorghe

Delivery Director, Peak Indicators
Daniela Gheorghe Linkedin Daniela Gheorghe's Linkedin (opens in new tab)
Photo of Lee Waters

Lee Waters

Deputy Minister for Climate change, Welsh Government
Photo of Huw Ynyr

Huw Ynyr

Head of IT, Cyngor Gwynedd Council
Huw Ynyr Linkedin Huw Ynyr's Linkedin (opens in new tab)
Photo of Michael Dugina

Michael Dugina

Executive Director Customer and Corporate Services, City of Greater Geelong
Michael Dugina Linkedin Michael Dugina's Linkedin (opens in new tab)
Photo of Mike Manson

Mike Manson

Chief Executive, Association of Local Government Information Management
Mike Manson Linkedin Mike Manson's Linkedin (opens in new tab)
Photo of Jorn Riedel

Jörn Riedel

Chief Information Officer, Freie und Hansestadt Hamburg
Photo of Kate Lindley

Kate Lindley

Service Lead, Digital and Data, Socitm Advisory
Kate Lindley Linkedin Kate Lindley's Linkedin (opens in new tab)
Photo of Matt Oliver

Matt Oliver

Head of Think Communities, Cambridgeshire County Council and Peterborough City Council
Photo of Tom Barden

Tom Barden

Head of Business Intelligence, Cambridgeshire County Council and Peterborough City Council
Photo of Tracey-Hannan-Jones

Tracey Hannan-Jones

Governance, Risk & Compliance Consultant, Phoenix
Photo of Russ Charlesworth

Russ Charlesworth

Practice Director - Integrated Care, Socitm Advisory
Russ Charlesworth Linkedin Russ Charlesworth's Linkedin (opens in new tab)
Photo of Duncan Ross

Duncan Ross

Network and Security Engineer, IP Performance
Duncan Ross Linkedin Duncan Ross's Linkedin (opens in new tab)
Photo of Julian Patmore

Julian Patmore

Head of ICT, Cambridgeshire County Council and Peterborough City Council
Photo of Michael McDonagh

Michael McDonagh

CEO, CIPFA C.Co
Photo of Eddie Copeland

Eddie Copeland

Director, London Office of Technology and Innovation
Photo of Phil Herrington

Phil Herrington

Infrastructure Manager, Doncaster Council
Photo of Neil Jones

Neil Jones

Programme Manager, Canon
Photo of Steven Grier

Steven Grier

Country & Regional Manager, Scotland and LRG North, Microsoft
Steven Grier Linkedin Steven Grier's Linkedin (opens in new tab)
Photo of May-N Leow

May-N Leow

Digital Planning Head of Product, Department for Levelling Up, Housing & Communities
Photo of Gerry Baker

Gerry Baker

Digital Projects Manager, Norfolk County Council

Agenda

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  1. Agenda Session 1
      Day 1
    1. 10:00 am |
      Chair's opening remarks

      Kevin White, Head of Digital Accessibility, Scottish Government 

      Kevin will open the event with a focus on people, a golden thread running throughout the four days.

      It’s crucial that services are inclusive and accessible for all citizens, something Kevin will touch on in the context of a successful recovery for our communities following the COVID-19 crisis.

      Kevin will also explain how the day is an opportunity to learn about the different approaches taken from around the world, as we welcome contributions from international experts who will share their innovative responses.

    2. 10:10 am |
      Resetting minds, reforming public services, renewing communities - international perspective

      Kevin White, Head of Digital Accessibility, Scottish Government (Chair) | Dr Alan Shark, Executive Director, Public Technology Institute (now part of CompTIA) | Michael Dugina, Executive Director Customer and Corporate Services, City of Greater Geelong | Jörn Riedel, Chief Information Officer, Freie und Hansestadt Hamburg | Robin Heilig, Head of PACE FastLane Digital Innovation and FastLane, Vienna | Olivia Neal, Director of the Public Sector Center of Expertise, Microsoft

      International views and discussion about building post COVID-19 recovery and resilience.

    3. 11:00 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    4. 11:30 am |
      How the Pandemic has Empowered IT

      Oliver Cronk, Chief IT Architect, Tanium

      Early in 2020, as the pandemic struck, businesses around the world found themselves emptying their offices and shifting to a remote workforce. The transition caught most IT organisations by surprise. However, Enterprise IT teams across the World achieved the unimaginable by transforming their environments overnight to cope. If such massive changes are possible, what can we achieve in 2021 and 2022 to further improve our IT? We asked senior IT professionals from 500 Enteprises and we will share the findings with you during this keynote.

    5. 11:50 am |
      Our digital jump into the future - a New Zealand perspective

      Mike Manson, Chief Executive, Association of Local Government Information Management

      Innovation and transition in New Zealand local government.

    6. 12:10 pm |
      Transforming social care through effective, user-friendly technology

      Sarah-Jane Smyth, Principal, Netcompany | Sissel Ørts Gadgaard, Senior Consultant, Netcompany

      The coronavirus pandemic has disproportionately impacted children in the boundaries of care. Case loads have increased and those in care have difficulties navigating the system. In this talk, Netcompany will present its social care platform, DUBU, a central tool used in Denmark by over 4,000 social workers who help bring a brighter future to vulnerable children and young people. DUBU offers social workers a platform that is reliable, highly intuitive, user-friendly and compliant with requirements for handling sensitive personal data. Discover DUBU’s potential and how the platform can transform social care in the UK for good.

    7. 12:30 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    8. 1:00 pm |
      Resetting minds, reforming public services, renewing communities - UK perspective

      Kevin White, Head of Digital Accessibility, Scottish Government (Chair) | Kate Walker, Digital Programme Director, Suffolk & North East Essex Integrated Care Systems | Lord Porter of Spalding (Leader of South Holland District Council) | Matt Oliver, Head of Think Communities, Cambridgeshire County Council and Peterborough City Council | Erika Lewis, Cyber Security and Digital Identity, DCMS | Tim Kidd, Head of Public Sector, Hitachi Solutions | Paul Jackson, RVP of UKI Public Sector, Tanium

      Bringing the discussion to a UK perspective on building post COVID-19 recovery and resilience.

    9. 1:45 pm |
      Calling on people to shape a new digital strategy for Wales

      Lee Waters MS, Deputy Minister for Climate change

      Discover how the Welsh Government has put people at the heart of its strategy development. Through collaboration and feedback with broad range of stakeholders, they have produced a plan influenced by groups including the Wales Race Forum, businesses and children and young people with learning disabilities.  

    10. 2:05 pm |
      Realising Scotland's full potential in a digital world

      Colin Cook, Digital Director, Scottish Government

      Hear how Scotland’s future will be forged in a digital world. It’s a world in which data and digital technologies are transforming every element of the nation – people, place, economy and government.

    11. 2:25 pm |
      Chair's closing remarks

      Kevin White, Head of Digital Accessibility, Scottish Government 

  2. Agenda Session 2
      Day 2
    1. 10:00 am |
      Socitm President's Welcome

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council

      The vital importance of collecting and sharing data has underpinned our experiences in tackling COVID-19. Access to relevant information shapes what we do and how we do it. And without it, time and money are wasted. With data collection and sharing comes the responsibility to use it safely and securely. President Sam Smith will lead us through a day of best practice and case studies in harnessing data for better outcomes.

    2. 10:10 am |
      Your data is talking, are you listening?

      Alan Hill, Director, Public Sector Strategic Solutions, Splunk | Julian Kaine, Public Sector Strategy Director, Splunk

      “Data – its collection, storage, management and use – is perhaps the highest priority reported by CIOs” in Socitm’s report on Digital trends in local public services 2021.

      No decisions should be made without data. As local government turns its attention to economic recovery, are you listening to all your data assets? We will show you how key business decisions can be supported with data that tells you what is happening right now and not just what has happened in the past.

    3. 10:30 am |
      Data – the key to recovery and resilience in local communities

      Dr Mahlet (Milly) Zimeta, Head of Public Policy, Open Data Institute

      During the pandemic, we have seen extraordinary innovation in the way that data has been used to identify the needs of people, communities and businesses, and to target support, resources and voluntary effort effectively. Working with a range of partners, the ODI is at the forefront of developing the standards, ethical designs and capabilities needed to effectively harness data and intelligence to build evidence-based recovery and resilience.

    4. 10:50 am |
      Retrofitting governance and records management post pandemic Microsoft Teams surge

      Alyssa Blackburn, Director of Records & Information Management, AvePoint | Karen MacFarlane, Digital Services Manager, North Lanarkshire Council

      Many organisations prefer to have their governance and records controls in place before launching a new collaborative platforms like Microsoft Teams. However given the pandemic, this simply wasn’t a luxury many organisations had.

      Join AvePoint’s keynote where Alyssa will be interviewing Karen MacFarlane. Karen will be sharing share their journey in Microsoft 365, and how the pandemic not only accelerated M365 internal collaboration, but how they are now having to retrofit records & governance controls since the pandemic.

      Alyssa and Karen will be discussing:

      • What does M365 digital collaboration look like for North Lanarkshire Council
      • How North Lanarkshire are building efficient record management to boost collaboration with Microsoft Teams
      • What are the top priorities now post pandemic
      • What advice would you give to other councils when it comes to implementing governance & records controls for Microsoft 365
    5. 11:10 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:25 am |
      A data driven approach to rebuilding tourism for the future and reigniting Northern Irelands Giant Spirit

      Dave Vincent, Chief Digital Officer, Tourism Northern Ireland

      Learn from Tourism Northern Ireland about how to improve the experiences of visitors to your communities through the intelligent use of data.

      Dave will describe how his organisation has been benefitting from an agile data-driven approach to innovation delivering real time insights, supporting tourism recovery planning and on-going visitor experience.

    7. 11:45 am |
      Breakout 1 - Cities: Data making a difference for vulnerable residents

      Steve Brandwood, Executive Director of Engagement, Geoplace

      Hear about the results of a collaborative project with the LGA to discover the use of open UPRNs by authorities responding to COVID-19. Find out how we can use location-based data to overcome challenges presented by working with large amounts of disparate data in supporting recovery.

    8. 11:45 am |
      Breakout 2 - Coast: Riding the digital wave to economic and social prosperity

      Tony Doyle, Head of IT Services, Blackpool Council

      Come on a journey through Blackpool’s 2030 Prospectus from the North Atlantic Loop, across silicon sands, along the smart promenade, harnessing data for better health, building sustainability, and ensuring that nobody is left behind.

    9. 11:45 am |
      Breakout 3 - Post-Covid recovery in rural communities

      Huw Ynyr, Head of IT, Cyngor Gwynedd Council

      Established norms and practices have been overturned during the pandemic. For rural areas this has brought new challenges around digital exclusion and access to services for isolated communities that may not have the connectivity, devices or skills to access services online. How can we reduce social and economic inequalities and embrace a more integrated approach to health, care and wellbeing recover into more resilient and self-reliant communities. Join Huw as he explores the opportunities presented for harnessing digital technologies and data to unleash the potential and practical opportunities whether this is through remote and more flexible working, services anytime from anywhere, infrastructure development, virtual democratic engagement, volunteering, local sourcing, reduced reliance on the car, environmental awareness, sustainability actions and much more.

    10. 12:05 pm |
      Breakout 1 - Recommendations for local authorities to protect and manage data more effectively

      Katherine Szelesi, Enterprise Account Manager, Veeam

      In Veeam’s session you will:

      • Gain deep insights into the fast-changing dynamics and complexities of protecting your data today in the Data Protection Research Report 2021
      • Learn how to assess your data protection plan to gain visibility of vulnerabilities or any data protection gaps
      • Discover how to plan a fully automated modern data protection strategy to ensure that your data is protected and always secured
      • Develop testing that allows you to recover and restore successfully in an outage event with confidence
      • See how you can train your employees to defend against cyberattacks and how to properly protect data
      • Understand why you should partner with a third-party vendor like us who possesses the vast expertise and experience in modern data protection
    11. 12:05 pm |
      Breakout 2 - Securing your data and minimising your risk

      Tracey Hannan-Jones, Governance, Risk & Compliance Consultant, Phoenix

      The National Cyber Security Centre recently published a report* that saw 46% of UK businesses identify cyber security breaches in the last 12 months. Among the 46% that reported breaches or attacks, 27% needed new measures to prevent future attacks, 20% needed to add staff to deal with the breach of inform others, 14% had staff stopped from carrying out their daily work and 32% identified at least one breach or attack a week – yes, a week.

      The stats are staggering and made even worse by the fact that there has been a visible increase since the start of the pandemic. So what can you do to ensure you have the right people, processes, governance and systems in place to protect against these attacks?

      Should the unthinkable happen (which it often can and does), to successfully recover from a cyber attack, it’s critical to have a clear cyber recovery strategy in place which is aligned to the business needs and prioritises recovering the most critical processes and data first. Join Phoenix Software, in partnership with Dell Technologies, in this engaging session as we look at:

      • What is cyber recovery?
      • What to do when an attack happens – it’s not an if
      • How attacks can unfold – the journey of an event
      • Governance, risk and compliance planning
      • Business continuity, disaster recovery, CSIRP and cyber insurance – what’s needed and why
      • Questions

      *Source: The Department for Digital, Culture, Media and Sport’s ‘Cyber Security Breaches Survey 2020’

    12. 12:25 pm |
      The role of place-based leadership in post-COVID-19 recovery

      Professor Robin Hambleton, Emeritus Professor of City Leadership, University of the West of England, Bristol

      What are the implications of the COVID-19 pandemic for place-based leadership?  In this keynote address Robin Hambleton will draw out lessons from his new international book, Cities and Communities Beyond COVID-19. How local leadership can change our future for the better.  The presentation will:

      • Identify the four major challenges now facing local leaders
      • Provide insights on how to understand the power and potential of place
      • Outline how local leaders can build collaborative governance and promote bold public innovation
      • Illustrate how this One City approach has been developed and delivered by Marvin Rees, Mayor of Bristol, and civic leaders in Bristol
      • Highlight practical lessons for policy and practice
    13. 12:45 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    14. 1:15 pm |
      Resetting how we harness data to build thriving and resilient communities

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council (Chair) | Clair Hayward, Category Lead, Crown Commercial Services | Alan Hill, Director, Public Sector Strategic Solutions, Splunk | Daniela Gheorghe, Delivery Director, Peak Indicators | Tom Barden, Head of Business Intelligence, Cambridgeshire County Council and Peterborough City Council | Kate Lindley, Client Services Director, Socitm Advisory

      Panellists will explore:

      • using data to drive better outcomes
      • data ethics
      • sharing and integrating data
      • analytical capabilities and skills
      • data visualisation
      • building citizens’ trust
    15. 2:00 pm |
      Delivering social value in The Gambia

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council | Nadira Hussain, Director of Leadership, Development and Research, Socitm

      We will be show casing the work that we have been doing with a Skills Centre in The Gambia; working with a group of young ladies to help them develop their digital and business skills to become familiar with how technology, tools and the appropriate skills can help with independence and self-sufficiency.

    16. 2:15 pm |
      President's closing remarks

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council

    17. 2:15 pm |
      AGM & President's Election

      Our current president, Sam Smith, reflects on the achievements of Socitm over the last year, and outlines her objectives and aspirations for the upcoming year.

      The AGM is open to members only.

  3. Agenda Session 3
      Day 3
    1. 10:00 am |
      Chair's opening remarks

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council

      Socitm Vice President Alison Hughes will draw together the themes from days 1 and 2 to assess whether we have the tools, knowledge, and skills to do what we want to do. Wherever you are on your modernisation journey, reflect with us today. There is no one size fits all solution, so meet service providers and service users to inform your thoughts and planning.

    2. 10:10 am |
      Accessing local democracy

      Jackie Weaver, Chief Officer, Cheshire Association of Local Councils 

      Hear and learn from Jackie who will talk from a personal perspective on the challenges to ensure local democracy continued during lockdown. What changes were established, what were the benefits, what are the opportunities and what are the threats that lie ahead. Huge changes are happening but Jackie will present a case for always thinking about people who are accessing services and what their needs are.

    3. 10:30 am |
      The Great Opportunity: better outcomes through modernisation

      Andy Start, Chief Executive Officer, Government Services, Capita 

      While 72% of senior council officers say the past 12 months have impacted their organisations negatively, 86% recognised that they have changed faster than thought possible and 44% believe this new pace of change can be sustained. How do make the most of the disruption caused by the pandemic? Do we evolve or transform? How do we make sure everyone benefits? What is the Great Opportunity?

    4. 10:50 am |
      An implementation plan to deliver the benefits of zero trust networking within an existing network architecture

      Gareth Williams, Marketing Director, IP Performance | Top Talent Cardiff 2021 Cohort

      Join Gareth from our Top Talent Cardiff partner, IP Performance, as he introduces what promises to be an inspiring and energetic session!

      Colleagues from the March 2021 cohort will share their experiences of the programme and the benefits of participating.

      Hear also about the outputs and recommendations from the project they have been working on collectively – developing a business case for securing the technology to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device.

      Take to the virtual stage and ask them questions in this interactive workshop.

    5. 11:15 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:30 am |
      Breakout 1 - Post pandemic – what’s next for digital in the public sector?

      Steve Masters, Chief Technology Officer, Jisc

      COVID-19 has changed expectations regarding how and where we work whilst also disrupting public service delivery. How can the public sector embrace this opportunity to benefit staff experience and collaboration, and improve effectiveness of services to citizens?

      More importantly, what are the fundamental steps we need to take to achieve a secure digital environment to mitigate against cyber-attacks, and to protect staff, citizens and organisations and to safeguard their reputation?

      Learn how other public sector organisations have identified opportunities to improve efficiency and effectiveness across both internal teams and external stakeholders, and to embed security.

    7. 11:30 am |
      Breakout 2 - Improving cyber security by embedding ‘Zero Trust’ practices for local government

      Paul Rutland, Account Director, Deep Secure

      Join Deep Secure as they bring to life what operating in a Zero Trust environment means for local authorities. Citing examples to set the public sector scene, the team will demonstrate how this works, relating it to the current guidelines. The session will offer plenty of opportunities for questions, before rounding off with conclusions to takeaway. So, no matter what size or type of organisation you belong to, this session is a must for those looking to understand more about ‘Zero Trust’ as part of improvements to cyber security.

    8. 11:50 am |
      Future of the workplace

      Lilian Brett, Head of Workplace, Southwark | Natalie Preston, Business Transformation Project Manager, Southwark

      Learn how Southwark Council in response to COVID-19, has accelerated the pace of new ways of working for staff, together with changes to service delivery.
      What challenges lie ahead for Southwark as it identifies hybrid working as the future without knowing the full extent? What changes are needed to ensure such a system is successfully delivered and future proof?

      Discover the benefits the authority has evidenced, including positively affecting the health and wellbeing of the workforce. This is all while balancing a consensus for office space to facilitate problem solving, promoting learning and maintaining positive relationships.

      A packed session which will provide fascinating insights and learnings you can take away.

    9. 12:10 pm |
      Breakout 1 - Beyond the cloud contact centre - reimagining service delivery

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council | Philip Jude, Director – EMEA Channels, PCI Pal | Russell Tilsed, Senior Director – Public Sector, 8×8

      In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications.

      Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public.

      Join Liverpool City Council’s Assistant Director ICT—Alison Hughes, PCI Pal’s Phil Jude and 8×8’s Public Sector Director—Russell Tilsed as we discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way.

      • The challenges and opportunities of enabling a cloud contact centre
      • Lessons learned about empowering an agile workforce
      • What does good communication look like in the post-pandemic era?
      • How IT leaders can shape public service delivery models
      • Maximising performance using AI and IVR automation
      • How public sector organisations can secure payments while operating remotely
    10. 12:10 pm |
      Breakout 2 - Launching a COVID Contact Centre in 3 days using cloud telephony service Amazon Connect and AWS Professional Services

      Kris Burtwistle, Head of UK Local Government Manager, AWS | Haidi Jenkin, Professional Services Practice Manager – Local Government, Education & Not for Profit, AWS | Julian Patmore, Head of ICT, Cambridgeshire County Council and Peterborough City Council

      In late December 2020, Cambridgeshire County Council and Peterborough City Council needed to establish a COVID-19 isolation support service. Up to 450 agents would be hired to contact people who had tested positive, or had been in contact with someone who had tested positive for Covid-19, to provide help, advice, and support for self-isolation.

      As timelines were extremely short and the team wanted to have a working prototype before Christmas, Head of IT at Peterborough, Julian Patmore, contacted AWS Professional Services to support the effort. Working collaboratively, AWS and council IT and contact centre teams ultimately delivered 2 call centres with identity and CRM integration and allowed the councils to set up and run call centres without the need to invest in telephony hardware.

      This session will explain how the teams were able to get the solution up and running and some of the dependencies to consider when looking to set up a rapid call centre using Amazon Connect.

    11. 12:30 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    12. 1:00 pm |
      Partner Showcase - If you don’t hack your network, someone else will

      Duncan Ross, Network and Security Engineer, IP Performance

      Join Duncan Ross of IP Performance as he explains the assume breach approach, the disadvantages of traditional pen testing and how to leverage the latest hacking techniques to mimic real-world attack scenarios.

    13. 1:10 pm |
      Technology Trends and New Digital Priorities for Public Services

      Jos Creese, CEO and Founder, Creese Consulting

      This session will define a new context for IT delivery for 2021, helping CIOs and their teams to consider future scenarios, and to survive the challenges ahead. Based on the global trends research carried out by Socitm for this year, the session combines insights from public and private sectors, exploring the changing digital priorities for public services and how CIOs in particular need to address the new pressures and opportunities.

    14. 1:30 pm |
      The evolution of a hybrid workforce

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council (Chair) | Michael McDonagh, CEO, CIPFA C.Co | Julie Towers, Managing Director, Penna | Kate Fitzsimons, Business Development Director, Capita | Mark Lumley, Director Digital & IT, London Borough of Hounslow | Russ Charlesworth, Practice Director – Integrated Care, Socitm Advisory

      Panellists will be coming together to share and discuss their views on the effects, opportunities and challenges the evolution of the workforce brings and look at what this means in terms of agility, culture, impacts, management as we bring together, people, place and communities and debate the What, How and Why. Potential utopian or dystopian future – What’s your view?

    15. 2:25 pm |
      Chair's closing remarks

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council

  4. Agenda Session 4
      Day 4
    1. 10:00 am |
      Chair's opening remarks

      Huw McKee, Head of Information Technology and Digital Transformation, Conwy County Borough Council

      As we reflect on all the discussions from President’s Week, it’s people within our organisations and our communities that are at the centre of creating systems and services that work effectively and efficiently. Discover new people, companies and technologies that can inspire you and your team. Socitm Vice President Huw McKee will guide us through this final day and knit together elements from all the sessions.

    2. 10:10 am |
      Hope and optimism for a renewed approach to public service delivery

      Alison McKenzie-Folan, Chief Executive, Wigan Council

      Alison will share her experience of the award-winning approach they have adopted in Wigan to improving community engagement and delivering successful outcomes, and how their continued efforts of focusing on achieving an open, empathetic and optimistic culture will help them create an even more resilient place.

    3. 10:30 am |
      Digital first service design, embedding change for service transformation

      Steven Grier, Country Regional Manager, Microsoft UK | Prajakt Deotale, Industry Lead / CDO for Local & Regional Govt, Microsoft Consulting Services | Nicole Miners, Local Government Services Specialist, Microsoft Consulting Services

      Over the past 18 months, we have witnessed the rapid need for digital citizen services as the world responded to the pandemic. But as we move forward from this point, it is important to build upon the transformation achieved and switch the service design approach to digital first. We will explore how culture, digital inclusion and technology can come together to reimagine service design and transform delivery.

    4. 10:50 am |
      Doncaster Council exceeds NCSC backup guidelines

      Phil Herrington, Infrastructure Manager, Doncaster Council | Rob Egley,Territory Manager, Rubrik

      Hear how Doncaster Council has implemented a cloud data system to manage its business-critical systems and ensure it’s up and running 24/7. Using this technology, the returns on functionality, recovery and security compliance allow them to sleep easy at night!

    5. 11:10 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:25 am |
      What good looks like?

      Sonia Patel, Chief Information Officer, NHSX

      During Sonia’s session, she will showcase her key priorities to provide a clear vision for ‘What Good Digital Transformation Looks Like’. How to support in the best way possible, the levelling-up of digital foundations for front-line organisations; shoring up ownership of digital transformation; building a digitally confident workforce to positively influence citizens’ health and well-being outcomes through technology and data.
    7. 11:45 am |
      Accelerating service transformation

      Sir Robert Devereux KCB, AVP, Strategy, Salesforce

      Robert will reflect on his experience of service transformation, both as Permanent Secretary at the Department for Work and Pensions and latterly working with Salesforce. He will draw out lessons for successful and rapid transformation, in particular in leadership, governance, and approaches to technology.

    8. 12:05 pm |
      Breakout 1 - Delivering on Digital Transformation with Document Solutions

      David Crichton, Sector Director, Canon | Gerry Baker, Digital Projects Manager, Norfolk County Council | Neil Jones, Programme Manager, Canon

      The challenges the UK Public Sector is facing are already daunting. The global pandemic adding yet another layer of complexity, has created a need to accelerate digital transformation.

      As digital working grows in importance, we share how imaging solutions can capture and manage information, whilst transforming business processes helping your digital transformation.

      Alongside Gerry Baker, Digital Projects Manager, Norfolk County Council, we will showcase the innovative Information Management solutions at the council’s new Digital Services facility. Providing a physical and digital platform for delivery, new offerings have been developed including futuristic Document Management and Communications services.

    9. 12:05 pm |
      Breakout 2 - Digital Inclusion: ensuring everybody benefits from transformation

      Helen Milner OBE, Chief Executive, Good Things Foundation

      A lack of basic digital skills and a connected device can have a huge negative impact on a person’s life, leading to; poorer health outcomes and a lower life expectancy, increased loneliness and social isolation and less access to jobs and education. It can mean; paying more for essentials, financial exclusion and an increased risk of falling into poverty. Digitally excluded people also lack a voice and visibility in the modern world, as government services and democracy increasingly move online.

      Helen explores the important role of public service ICT leaders in ensuring that 100% of UK citizens are digitally included and benefit from future transformation.

    10. 12:25 pm |
      Laying the groundwork: tales from the first year as CDO of Royal Greenwich Council

      Kit Collingwood, Assistant Director, Digital and Customer Services, Royal Borough of Greenwich

      This keynote will focus on what Kit Collingwood did during her first year leading digital, data, technology and customer services at Royal Greenwich Council. You’ll hear about the foundations that Kit has put in place for successful digital transformation of the council and the borough.  and hear Kit’s thoughts on the main factors that local authorities should consider when they begin a journey of modernisation.

    11. 12:40 pm |
      Networking Lunch: A Taste Of Success

      Come and join with your network for a virtual mingle to pick up on the discussion so far, along with the chance to explore and exchange ideas in a relaxed setting.

      Make sure your glass or mug of whatever you’re drinking is topped up, as during the break we’ll be celebrating the society’s success in this toughest of years.

      Awards to be presented include Leadership Advocate of the Year, Member of the Year and Region of the Year. (All awards and their descriptions can be seen here: https://socitm.net/socitm-awards)

      So, get your glad rags on and cheer all our winners!

    12. 1:25 pm |
      Transforming public services for good

      Nadira Hussain, Director of Leadership, Development and Research, Socitm (Chair) | May-N Leow, Head of Local Digital Collaboration Unit, Minstry of Housing, Communities and Local Government | Rob McNally, Head of City ICT Strategy and Solutions ​, Leeds City Council | Carol Williams, Interim Director Transformation & Digital (SIRO), Walsall Metropolitan Borough Counicl | Eddie Copeland, Director, London Office of Technology and Innovation | Iggy O’Doherty, Director of Digital Shared Services, Department of Finance | Steve Russell, Data Consultant, UKCloud

      Panellists will be sharing their views and experiences of how they have used technology, data and digital solutions to respond effectively during the pandemic and as they transition to support their recovery plans post-Covid. How can we use the lessons learnt to ensure that going forwards we design and develop public services that are accessible by all?

    13. 2:15 pm |
      Top 10 event takeaways

      Huw McKee, Head of Information Technology and Digital Transformation, Conwy County Borough Council

      Join our host Huw McKee as he brings down the curtain on this year’s conference.

      In true Top of the Pops style, Huw will give us the run down from 10 to the coveted number 1 slot, of insights we’ve learned over the last four days.

Event partners

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Who can join our events?

Our events are open to everyone to help drive innovation and modernising of public services.

Our events are included in our membership and partnership packages. A fee may apply for non-members. Please see event details for more information.

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Our events are included in our membership and partnership packages. A fee may apply for non-members. Please see event details for more information.

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We are happy to answer all of your questions.
Please get in touch with Lauren Sheppard
at lauren.sheppard@socitm.net