2021's President's Week takes place on 7-10 June. Discover what's happening and join us: Reset - Reform - Renew - Resilience

conference speaker
Virtual

President’s Week 2021

conference speaker

Policy Theme

Post-Covid Recovery

Date & Time

Overview

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Chair: Kevin White, Sam Smith, Alison Hughes, Huw McKee

President’s Week covers everything Socitm. Across four days we will discover why and what we need to put the recovery of our people and places at the heart of our work. You will meet international and national guest speakers from central and local governments. Alongside industry experts and partners the conference will create conversation, insight, and actionable takeaways, as we explore the road to post-COVID-19 recovery and beyond.

Meet the Speakers

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Samantha Smith

Sam Smith

Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council
Event Chair Sam Smith Linkedin Sam Smith's Linkedin (opens in new tab)
Alison Hughes

Alison Hughes

Assistant Director ICT, Digital and Customer, Liverpool City Council
Event Chair Alison Hughes Twitter Alison Hughes's Twitter (opens in new tab) Alison Hughes Linkedin Alison Hughes's Linkedin (opens in new tab)
Huw McKee

Huw McKee

Head of IT & Digital Transformation, Conwy County Borough Council
Event Chair Huw McKee Linkedin Huw McKee's Linkedin (opens in new tab)
Photo of Colin Cook

Colin Cook

Digital Director, Scottish Government
Colin Cook Linkedin Colin Cook's Linkedin (opens in new tab)
Photo of Katherine Szelesi

Katherine Szelesi

Enterprise Account Executive, Veeam

Agenda

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  1. Agenda Session 1
    1. 10:00 am |
      Chair's opening remarks

      Kevin White, Head of Digital Accessibility, Scottish Government 

      Kevin will open the event with a focus on people, a golden thread running throughout the four days.

      It’s crucial that services are inclusive and accessible for all citizens, something Kevin will touch on in the context of a successful recovery for our communities following the COVID-19 crisis.

      Kevin will also explain how the day is an opportunity to learn about the different approaches taken from around the world, as we welcome contributions from international experts who will share their innovative responses.

    2. 10:10 am |
      Resetting minds, reforming public services, renewing communities - international perspective

      Kevin White, Head of Digital Accessibility, Scottish Government (Chair) | Alan Shark, Executive Director, Public Technology Institute (now part of CompTIA) | Michael Dugina, Executive Director Customer and Corporate Services, City of Greater Geelong | Major Cities of Europe (Invited) | MAV Tech Australia (Invited) | Microsoft (Invited)

      International views and discussion about building post COVID-19 recovery and resilience.

    3. 11:00 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    4. 11:30 am |
      How the Pandemic has Empowered IT

      Oliver Cronk, Chief IT Architect, Tanium

      Early in 2020, as the pandemic struck, businesses around the world found themselves emptying their offices and shifting to a remote workforce. The transition caught most IT organisations by surprise. However, Enterprise IT teams across the World achieved the unimaginable by transforming their environments overnight to cope. If such massive changes are possible, what can we achieve in 2021 and 2022 to further improve our IT? We asked senior IT professionals from 500 Enteprises and we will share the findings with you during this keynote.

    5. 11:50 am |
      Our digital jump into the future - a New Zealand perspective

      Mike Manson, Chief Executive, Association of Local Government Information Management

      Innovation and transition in New Zealand local government.

    6. 12:30 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    7. 1:00 pm |
      Resetting minds, reforming public services, renewing communities - UK perspective

      Kevin White, Head of Digital Accessibility, Scottish Government (Chair) | Kate Walker, Digital Programme Director, Suffolk & North East Essex Integrated Care Systems | Lord Porter of Spalding (Leader of South Holland District Council) | LGA (Invited) | Solace (Invited)

      Bringing the discussion to a UK perspective on building post COVID-19 recovery and resilience.

    8. 1:45 pm |
      Calling on people to shape a new digital strategy for Wales

      Welsh Minister (Invited) – Minister for Housing and Local Governement

    9. 2:05 pm |
      Realising Scotland's full potential in a digital world

      Colin Cook, Digital Director, Scottish Government

      Hear how Scotland’s future will be forged in a digital world. It’s a world in which data and digital technologies are transforming every element of the nation – people, place, economy and government.

    10. 2:25 pm |
      Chair's closing remarks

      Kevin White, Head of Digital Accessibility, Scottish Government 

  2. Agenda Session 2
    1. 10:00 am |
      Socitm President's Welcome

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council

      The vital importance of collecting and sharing data has underpinned our experiences in tackling COVID-19. Access to relevant information shapes what we do and how we do it. And without it, time and money are wasted. With data collection and sharing comes the responsibility to use it safely and securely. President Sam Smith will lead us through a day of best practice and case studies in harnessing data for better outcomes.

    2. 10:10 am |
      Your data is talking, are you listening?

      Alan Hill, Director, Public Sector Strategic Solutions, Splunk | Julian Kaine, Public Sector Strategy Director, Splunk

      “Data – its collection, storage, management and use – is perhaps the highest priority reported by CIOs” in Socitm’s report on Digital trends in local public services 2021.

      No decisions should be made without data. As local government turns its attention to economic recovery, are you listening to all your data assets? We will show you how key business decisions can be supported with data that tells you what is happening right now and not just what has happened in the past.

    3. 10:30 am |
      Data – the key to recovery and resilience in local communities

      Dr Mahlet Zimeta, Head of Public Policy, Open Data Institute

      During the pandemic, we have seen extraordinary innovation in the way that data has been used to identify the needs of people, communities and businesses, and to target support, resources and voluntary effort effectively. Working with a range of partners, the ODI is at the forefront of developing the standards, ethical designs and capabilities needed to effectively harness data and intelligence to build evidence-based recovery and resilience.

    4. 10:50 am |
      Partner showcase

      Connect with people and products to discover the range of support available to public service providers.

    5. 11:10 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:25 am |
      A data driven approach to rebuilding tourism for the future and reigniting Northern Irelands Giant Spirit

      Dave Vincent, Chief Digital Officer, Tourism Northern Ireland

      Learn from Tourism Northern Ireland about how to improve the experiences of visitors to your communities through the intelligent use of data.

      Dave will describe how his organisation has been benefitting from an agile data-driven approach to innovation delivering real time insights, supporting tourism recovery planning and on-going visitor experience.

    7. 11:45 am |
      Breakout 1 - Cities: Data making a difference for vulnerable residents

      Steve Brandwood, Executive Director of Engagement, Geoplace

      Hear about the results of a collaborative project with the LGA to discover the use of open UPRNs by authorities responding to COVID-19. Find out how we can use location-based data to overcome challenges presented by working with large amounts of disparate data in supporting recovery.

    8. 11:45 am |
      Breakout 2 - Coast: Riding the digital wave to economic and social prosperity

      Tony Doyle, Head of IT Services, Blackpool Council

      Come on a journey through Blackpool’s 2030 Prospectus from the North Atlantic Loop, across silicon sands, along the smart promenade, harnessing data for better health, building sustainability, and ensuring that nobody is left behind.

    9. 12:05 pm |
      Recommendations for local authorities to protect and manage data more effectively

      Katherine Szelesi, Enterprise Account Manager, Veeam

      In Veeam’s session you will:

      • Gain deep insights into the fast-changing dynamics and complexities of protecting your data today in the Data Protection Research Report 2021
      • Learn how to assess your data protection plan to gain visibility of vulnerabilities or any data protection gaps
      • Discover how to plan a fully automated modern data protection strategy to ensure that your data is protected and always secured
      • Develop testing that allows you to recover and restore successfully in an outage event with confidence
      • See how you can train your employees to defend against cyberattacks and how to properly protect data
      • Understand why you should partner with a third-party vendor like us who possesses the vast expertise and experience in modern data protection
    10. 12:25 pm |
      The role of place-based leadership in post-COVID-19 recovery

      Professor Robin Hambleton, Emeritus Professor of City Leadership, University of the West of England

    11. 12:45 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    12. 1:15 pm |
      Resetting how we harness data to build thriving and resilient communities

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council (Chair) | Clair Hayward, Crown Commercial Services | Elizbeth Giugno, Head of Cyber Security Categy, Crown Commerical Services | Bristol City Council (Invited) | Scottish Government (Invited) 

      Panellists will explore:

      • using data to drive better outcomes
      • data ethics
      • sharing and integrating data
      • analytical capabilities and skills
      • data visualisation
      • building citizens’ trust
    13. 2:00 pm |
      AGM & President's Election

      Our current president, Sam Smith, reflects on the achievements of Socitm over the last year, and outlines her objectives and aspirations for the upcoming year.

      The AGM is open to members only.

    14. 2:25 pm |
      President's closing remarks

      Sam Smith, Assistant Director of IT & Digital Services, Cambridgeshire County Council and Peterborough City Council

  3. Agenda Session 3
    1. 10:00 am |
      Chair's opening remarks

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council

      Socitm Vice President Alison Hughes will draw together the themes from days 1 and 2 to assess whether we have the tools, knowledge, and skills to do what we want to do. Wherever you are on your modernisation journey, reflect with us today. There is no one size fits all solution, so meet service providers and service users to inform your thoughts and planning.

    2. 10:10 am |
      Accessing local democracy

      Jackie Weaver, Chief Executive , Cheshire Association of Local Councils 

      Hear and learn from Jackie who will talk from a personal perspective on the challenges to ensure local democracy continued during lockdown. What changes were established, what were the benefits, what are the opportunities and what are the threats that lie ahead. Huge changes are happening but Jackie will present a case for always thinking about people who are accessing services and what their needs are.

    3. 10:30 am |
      The Great Opportunity: better outcomes through modernisation

      Andy Start, Chief Executive Officer, Government Services, Capita 

      While 72% of senior council officers say the past 12 months have impacted their organisations negatively, 86% recognised that they have changed faster than thought possible and 44% believe this new pace of change can be sustained. How do make the most of the disruption caused by the pandemic? Do we evolve or transform? How do we make sure everyone benefits? What is the Great Opportunity?

    4. 10:50 am |
      An implementation plan to deliver the benefits of zero trust networking within an existing network architecture

      Gareth Williams, Marketing Director, IP Performance | Top Talent Cardiff 2021 Cohort

      Join Gareth from our Top Talent Cardiff partner, IP Performance, as he introduces what promises to be an inspiring and energetic session!

      Colleagues from the March 2021 cohort will share their experiences of the programme and the benefits of participating.

      Hear also about the outputs and recommendations from the project they have been working on collectively – developing a business case for securing the technology to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device.

      Take to the virtual stage and ask them questions in this interactive workshop.

    5. 11:15 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:30 am |
      Breakout 1 - Why remote working and digital delivery is both an opportunity and a threat

      Steve Masters, Chief Technology Officer, Jisc

      COVID-19 has changed expectations regarding how and where we work whilst also disrupting public service delivery. How can the public sector embrace this opportunity to benefit staff experience and collaboration, and improve effectiveness of services to citizens? More importantly, what are the fundamental steps we need to take to achieve a secure digital environment to mitigate against cyber-attacks, and to protect staff, citizens and organisations and to safeguard their reputation?

      Learn how other public sector organisations have identified opportunities to improve efficiency and effectiveness across both internal teams and external stakeholders, and to  embed security.

    7. 11:30 am |
      Breakout 2 - Improving cyber security by embedding ‘Zero Trust’ practices for local government

      Join Deep Secure as they bring to life what operating in a Zero Trust environment means for local authorities. Citing examples to set the public sector scene, the team will demonstrate how this works, relating it to the current guidelines. The session will offer plenty of opportunities for questions, before rounding off with conclusions to takeaway. So, no matter what size or type of organisation you belong to, this session is a must for those looking to understand more about ‘Zero Trust’ as part of improvements to cyber security.

    8. 11:50 am |
      Future of the workplace

      Lilian Brett, Head of Workplace, Southwark | Natalie Preston, Business Transformation Project Manager, Southwark

    9. 12:10 pm |
      Beyond the cloud contact centre - reimagining service delivery

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council | Chris Marronm Market Intelligence Director, 8×8

      In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications.

      Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public.
      Join Liverpool City Council’s Assistant Director ICT—Alison Hughes and 8×8’s Market Intelligence Director—Chris Marron as we discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way.
      • The challenges and opportunities of enabling a cloud contact centre
      • Lessons learned about empowering an agile workforce
      • What does good communication look like in the post-pandemic era?
      • How IT leaders can shape public service delivery models
      • Maximising performance using AI and IVR automation

    10. 12:30 pm |
      Networking lunch

      Grab some refreshments, network with fellow delegates and digest the morning’s talking points.

    11. 1:00 pm |
      Partner showcase

      Connect with people and products to discover the range of support available to public service providers.

    12. 1:10 pm |
      Technology Trends and New Digital Priorities for Public Services

      Jos Creese, CEO and Founder, Creese Consulting

      This session will define a new context for IT delivery for 2021, helping CIOs and their teams to consider future scenarios, and to survive the challenges ahead. Based on the global trends research carried out by Socitm for this year, the session combines insights from public and private sectors, exploring the changing digital priorities for public services and how CIOs in particular need to address the new pressures and opportunities.

    13. 1:30 pm |
      The evolution of a hybrid workforce

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council (Chair) | Natalie Abraham , Managing Director, CIPFA C.Co | Liz Hickson, Head of Marketing, CIPFA | Gavin Callaghan, Leader, Basildon Council | Kate Fitzsimons, Business Development Director, Capita

      Organisations are increasingly adopting a hybrid workforce model, but how do you make this work? Listen and debate with the panel as they share their views.

    14. 2:25 pm |
      Chair's closing remarks

      Alison Hughes, Assistant Director ICT, Digital and Customer, Liverpool City Council

  4. Agenda Session 4
    1. 10:00 am |
      Chair's opening remarks

      Huw McKee, Head of Information Technology and Digital Transformation, Conwy County Borough Council

      As we reflect on all the discussions from President’s Week, it’s people within our organisations and our communities that are at the centre of creating systems and services that work effectively and efficiently. Discover new people, companies and technologies that can inspire you and your team. Socitm Vice President Huw McKee will guide us through this final day and knit together elements from all the sessions.

    2. 10:10 am |
      Hope and optimism for a renewed approach to public service delivery

      Alison McKenzie-Folan, Chief Executive, Wigan Council

      Alison will share her experience of the award-winning approach they have adopted in Wigan to improving community engagement and delivering successful outcomes, and how their continued efforts of focusing on achieving an open, empathetic and optimistic culture will help them create an even more resilient place.

    3. 10:30 am |
      Digital first service design, embedding change for service transformation

      Microsoft

    4. 10:50 am |
      Doncaster Council exceeds NCSC backup guidelines

      Phil Herrington, Infrastructure Manager, Doncaster Council

      Hear how Doncaster Council has implemented a cloud data system to manage its business-critical systems and ensure it’s up and running 24/7. Using this technology, the returns on functionality, recovery and security compliance allow them to sleep easy at night!

    5. 11:10 am |
      Networking break

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    6. 11:25 am |
      Improving digital health

      Sonia Patel, Chief Information Officer, NHSX

    7. 11:45 am |
      Accelerating service transformation

      Salesforce

    8. 12:05 pm |
      Breakout 1 - Delivering on Digital Transformation with Document Solutions

      David Crichton, Sector Director, Canon | Gerry Baker, Digital Projects Manager, Norfolk County Council | Neil Jones, Programme Manager, Canon

      The challenges the UK Public Sector is facing are already daunting. The global pandemic adding yet another layer of complexity, has created a need to accelerate digital transformation.

      As digital working grows in importance, we share how imaging solutions can capture and manage information, whilst transforming business processes helping your digital transformation.

      Alongside Gerry Baker, Digital Projects Manager, Norfolk County Council, we will showcase the innovative Information Management solutions at the council’s new Digital Services facility. Providing a physical and digital platform for delivery, new offerings have been developed including futuristic Document Management and Communications services.

    9. 12:05 pm |
      Breakout 2 - Digital Inclusion: ensuring everybody benefits from transformation

      Helen Milner OBE, Chief Executive, Good Things Foundation

      A lack of basic digital skills and a connected device can have a huge negative impact on a person’s life, leading to; poorer health outcomes and a lower life expectancy, increased loneliness and social isolation and less access to jobs and education. It can mean; paying more for essentials, financial exclusion and an increased risk of falling into poverty. Digitally excluded people also lack a voice and visibility in the modern world, as government services and democracy increasingly move online.

      Helen explores the important role of public service ICT leaders in ensuring that 100% of UK citizens are digitally included and benefit from future transformation.

    10. 12:25 pm |
      Laying the groundwork: tales from the first year as CDO of Royal Greenwich Council

      Kit Collingwood, Assistant Director, Digital and Customer Services, Royal Borough of Greenwich

      This keynote will focus on what Kit Collingwood did during her first year leading digital, data, technology and customer services at Royal Greenwich Council. You’ll hear about the foundations that Kit has put in place for successful digital transformation of the council and the borough.  and hear Kit’s thoughts on the main factors that local authorities should consider when they begin a journey of modernisation.

    11. 12:40 pm |
      Networking lunch

      Grab a tea or coffee, take a breather and the opportunity to virtually mingle and network.

    12. 1:10 pm |
      Transforming public services for good

      Nadira Hussain, Director of Leadership, Development and Research (Chair) | May-N Leow, Head of Local Digital Collaboration Unit, Minstry of Housing, Communities and Local Government | Rob McNally, Head of City ICT Strategy and Solutions ​, Leeds City Council | Carol Williams, Interim Director Transformation & Digital (SIRO), Walsall Metropolitan Borough Counicl | Eddie Copeland, Director, London Office of Technology and Innovation (Invited) | Iggy O’Doherty, Director of Digital Shared Services, Department of Finance 

    13. 2:00 pm |
      Partner showcase

      Connect with people and products to discover the range of support available to public service providers.

    14. 2:10 pm |
      Top 10 event takeaways

      Huw McKee, Head of Information Technology and Digital Transformation, Conwy County Borough Council

Partnership

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Who can join our events?

Our events are open to everyone to help drive innovation and modernising of public services.

Our events are included in our membership and partnership packages. A fee may apply for non-members. Please see event details for more information.

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Event Pricing

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Members: Free

Non-members: Get in touch to find out how to join this (and more) through membership

Private sector: contact aimie.francis@socitm.net

Any Questions?

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We are happy to answer all of your questions.
Please get in touch with Lauren Sheppard
at lauren.sheppard@socitm.net