Latest resources
Guidelines for elected members on the use of artificial intelligence (AI)
Introduction These ‘Guidelines for elected members on the use of artificial intelligence (AI)’ have been created to support elected … Read more
From AI trial to council-wide confidence: How Renfrewshire transformed customer services
Residents expect simple, 24/7 access to local government customer services; while digital channels have expanded, the telephone remains a … Read more
Newsletter: How’re you using your membership?
Whether you’re a new or long-standing member, your insights are critical in helping shape the future of services, events, … Read more
AI is friend-shaped: Guard rails for your brain (not the machine)
AI isn’t sentient – but it is designed to communicate like something you trust. And your brain responds accordingly. … Read more