Yorkshire & Humber

Overview

Theme: Service Design & Transformation

Our meetings can be face-to-face (with refreshments provided) or virtual (bring your own refreshments) and will be focused on Socitm’s policy themes. Within these themed meetings your regional committee is free to create an agenda that works best for you and your regional colleagues. If there’s something you would like to discuss or investigate with like-minded peers just let us know on hello@socitm.net and we will co-ordinate that with and for you.

Agenda

10:00 Welcome and Introductions
Iftaz Hussain, Vice Chair
10:10 Supporting the public sector to embrace emerging technology
Tom will present early findings on the uses AI and robotics in public sector. Tom will highlight the range of support iNetwork has to offer and how colleagues on the call can get involved in the conversations to support their journey with emerging technology

Tom Hindmarch, Stakeholder Engagement Manager, Tameside Metropolitan Borough Council
10:30 Hornbill
Patrick Bolger, VP Customer Success, Hornbill

Mid & South Essex NHS Foundation Trust supports 20,000 staff, 40,000 assets, and handles 195,000+ requests per year. The Digital Services team launched Hornbill across 3 hospitals and consolidated the service landscape within 16 weeks. Now, the Digital Services team are aggressively transforming the front-end user experience and modernising the whole service ecosystem.

Their ambitious roadmap for process automation is taking the strain off service delivery teams so they can focus on strategic projects and innovations that improve quality of care by providing the right services, at the right time, to hospital staff, GPs, community health workers, and locum doctors.

In this session, Patrick Bolger will tell the story of MSE NHS Trust’s journey through digitalisation and automation—how they got to where they are now, and what they’re doing next.

Patrick will explain why it’s essential to:
- Clearly understand what digital transformation looks like for you
- Map your service ecosystem and customers
- Understand employee needs, journeys, and touchpoints
- Make adoption your critical success factor
- Deliver a digital employee experience that transcends legacy channels
- Put automation at the heart of service design
10:50 Elevator Panel
Kerv | Rubrik | Salesforce
11:05 Comfort Break
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11:20 Socitm AI Governance
Martin Ferguson, Policy and Research Director, Socitm
11:50 Get ready to take off with Microsoft 365 Copilot
See copilot in action and understand what steps you need to take to be ready to unleash creativity and unlock productivity.

Martyn Johnson, Technology Strategist, Microsoft
12:20 South Yorkshire Mayoral Combined Authority
Nick Brailsford, Head of Digital Transformation , South Yorkshire Mayoral Combined Authority
12:25 Closing Remarks
Our closing remarks will be presented by Delphine Fitouri to update us on PSN, Rashpal Khangura to update us on CIPFA and Dave Sanderson to update us on Socitm.

Speakers