Resources and reading for designing services

Yorkshire & Humber

Local meeting
Virtual (Teams)

This event has now ended.

Date & time

  1. 8 November 2023 10:00 - 13:00

Location

  1. Virtual (Teams)

Overview

Theme: Service Design & Transformation

Our meetings can be face-to-face (with refreshments provided) or virtual (bring your own refreshments) and will be focused on Socitm’s policy themes. Within these themed meetings your regional committee is free to create an agenda that works best for you and your regional colleagues. If there’s something you would like to discuss or investigate with like-minded peers just let us know on hello@socitm.net and we will co-ordinate that with and for you.

Agenda

  1. 10:00 Welcome and Introductions

    Iftaz Hussain, Vice Chair

  2. 10:10 Supporting the public sector to embrace emerging technology

    Tom will present early findings on the uses AI and robotics in public sector. Tom will highlight the range of support iNetwork has to offer and how colleagues on the call can get involved in the conversations to support their journey with emerging technology

    Tom Hindmarch, Stakeholder Engagement Manager, Tameside Metropolitan Borough Council

  3. 10:30 Hornbill

    Patrick Bolger, VP Customer Success, Hornbill

    Mid & South Essex NHS Foundation Trust supports 20,000 staff, 40,000 assets, and handles 195,000+ requests per year. The Digital Services team launched Hornbill across 3 hospitals and consolidated the service landscape within 16 weeks. Now, the Digital Services team are aggressively transforming the front-end user experience and modernising the whole service ecosystem.

    Their ambitious roadmap for process automation is taking the strain off service delivery teams so they can focus on strategic projects and innovations that improve quality of care by providing the right services, at the right time, to hospital staff, GPs, community health workers, and locum doctors.

    In this session, Patrick Bolger will tell the story of MSE NHS Trust’s journey through digitalisation and automation—how they got to where they are now, and what they’re doing next.

    Patrick will explain why it’s essential to:

    • Clearly understand what digital transformation looks like for you
    • Map your service ecosystem and customers
    • Understand employee needs, journeys, and touchpoints
    • Make adoption your critical success factor
    • Deliver a digital employee experience that transcends legacy channels
    • Put automation at the heart of service design
  4. 10:50 Elevator Panel

    Kerv | Rubrik | Salesforce

  5. 11:05 Comfort Break

    .

  6. 11:20 Socitm AI Governance

    Martin Ferguson, Policy and Research Director, Socitm 

  7. 11:50 Get ready to take off with Microsoft 365 Copilot

    See copilot in action and understand what steps you need to take to be ready to unleash creativity and unlock productivity.

    Martyn Johnson, Technology Strategist, Microsoft

  8. 12:20 South Yorkshire Mayoral Combined Authority

    Nick Brailsford,  Head of Digital Transformation , South Yorkshire Mayoral Combined Authority

  9. 12:25 Closing Remarks

    Our closing remarks will be presented by Delphine Fitouri to update us on PSN, Rashpal Khangura to update us on CIPFA and Dave Sanderson to update us on Socitm.

Speakers

  • Iftaz Hussain Application Services Manager, City of Bradford Metropolitan District Council
  • Martyn Johnson Technology Strategist, Microsoft 
  • Tom Hindmarch Stakeholder Engagement Manager, Tameside Metropolitan Borough Council

Additional information

Attendance is included in our membership and partnership packages.

A fee may apply for non-members. Contact us to discuss your options.