Overview
From online purchases to the cleanliness of hotel rooms, organisations want to know how satisfied their users and customers are. The results can often justify additional investment, and identify the strengths and weaknesses of staff.
In this webinar we will identify the best time to survey users. We will also discuss whether a single question is sufficient or if there are benefits from using a longer survey.
Additionally, what insights can be gained from comparing your results:
- Internally – “do different departments or locations view you differently?”
- Externally – “what levels of satisfaction are attainable?”
- Historically – “are you making quantifiable improvements to your service?”
You will learn how you can adjust your in-house surveys or benefit from Socitm Improves pre-built User Satisfaction service.
Matthew Fraser
Technical Consultant, Socitm