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Understanding user satisfaction with Socitm Improve

WebinarVirtual (Teams)

This event has now ended.

Date & time

  1. 8 March 2023 13:00 - 14:00


  1. Teams


From online purchases to the cleanliness of hotel rooms, organisations want to know how satisfied their users and customers are.  The results can often justify additional investment, and identify the strengths and weaknesses of staff.

In this webinar we will identify the best time to survey users.  We will also discuss whether a single question is sufficient or if there are benefits from using a longer survey.

Additionally, what insights can be gained from comparing your results:

  • Internally – “do different departments or locations view you differently?”
  • Externally – “what levels of satisfaction are attainable?”
  • Historically – “are you making quantifiable improvements to your service?”

You will learn how you can adjust your in-house surveys or benefit from Socitm Improves pre-built User Satisfaction service.


  • Matthew Fraser Matthew Fraser Technical Consultant, Socitm

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.