Introducing Microsoft Dynamics 365 Contact Centre

A customer gets in touch.

Whether via your website, an email, phone call, or WhatsApp – how do you manage each response? Is yours a seamless and consistent process regardless of medium, or is it a bit of a jumble?

Worse still, what happens if an emergency hits – will you be left scrambling for resources and tech?

These considerations are easy to ignore. And yet this webinar will show you how to address each one.

You’ll discover how Dynamics 365 Contact Centre allows agents to fetch data that may reside in other source systems to deliver a connected experience.

And we’ll also demonstrate how it uses Artificial Intelligence (AI) to streamline engagements between systems, agents, and customers.

Dynamics 365 Contact Centre gives you a platform from which to deliver smarter, more efficient, and personalised customer experiences across any channel. And on the 4^th December we’ll show you exactly what this looks like.

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