15 Minutes Saved, Every Hour: Reimagining Public Sector Service Desks with AI

Public sector organisations are under increasing pressure to deliver faster, better services, often with fewer resources. In this exclusive SOCITM webinar, Freshworks public sector experts will are practical examples and insight into how AI-powered service management can help you save up to 15 minutes per agent, every hour – boosting productivity, improving user satisfaction, and reducing operational strain.

Freshservice’s AI-powered Freddy Copilot revolutionises IT, HR, and operational support, delivering virtual agent support, intelligent ticket handling, and Teams integration – even for 24/7 operations. Whether you’re just starting your AI implementation within your IT service desk or you are evolving your ITSM strategy, join us to discover practical AI innovations that drive real, measurable impact for public sector teams.