Modernising Service Delivery 2022

You will be warmly welcomed by Socitm at the registration desk where you can sign in and receive your delegate pass. You’re then free to start networking as well as helping yourself to refreshments – including breakfast pastries.

Carol Williams, Director of Transformation & Digital, Walsall Council

Socitm vice-president Carol Williams will make us all welcome, run through the practical housekeeping, and share her thoughts on this critical area of transformation and innovation, along with introducing our first keynote speaker.

Phillipa Nazari, Assistant Director IG and Data Protection Officer, Greater Manchester Combined Authority

An approach to information asset management is key to modernising delivery! Hear how an IAM approach is building strong foundations and transforming the approach to information and data at GMCA and TfGM.

Jas Sagoo, Senior Director of Solutions Engineering, Okta

Balancing modernisation with legacy processes and budget constraints is not easy. Come and learn how Okta is helping deliver a seamless digital citizen experience that is convenient, compliant and secure, powering transformation projects that drive local governments and departments forward.

James Winterbottom, Director – Digital, Leisure and Wellbeing Services, Wigan Council 

What do the current challenges and demands facing our sectors mean for compassionate and inclusive leadership? How as leaders can we foster a culture of empowerment and innovation? How do we maintain a strong organisational culture in a hybrid world?  These big questions and more will be discussed in Alison’s thought-provoking workshop session.

Paul Bright, IP Performance
Lyndon Fraser, Google

Our commercial partners get chance to provide the latest on what mattters to us most.

It’s time to eat and greet as we reflect on the morning’s programme over lunch. This is an opportunity to continue the conversation as we come together with our partners and enjoy further food for thought.

All partners host their own workshops on their tables

Improving performance. Our organisations are under constant pressure to improve both the way they change and the impact that change makes.  How do our organisations know that they are improving? We often use approaches like “lessons learnt” and “benefits realisation”.  Unfortunately, research shows that the most frequent lesson learnt is that we don’t learn lessons and that rarely are the benefits of benefits realisation realised.  Why is this the case? In this talk we explore the challenges inherent in measuring the improvement of performance, we then look at how those challenges can be addressed, and how practical and effective measuring of performance improvement can be implemented

Always a big draw at our events. Public sector colleagues from a variety of oragnisations and view points tackle the most pressing issues we face as a sector. Expect strong views and to learn something new from this session!

It’s time to gather our thoughts from this afternoon’s sessions over refreshments and snacks. This is an opportunity to connect with fellow colleagues both from the public and private sector.

Developing our own people is so important so don’t miss the hugely feel good presentation. The latest cohort from our Top Talent will describe the learning and development journey they have been on. The team work they’ve forged, the problems they’ve solved and what they’ll use back in their organsiations as a result.

Carol Williams, Walsall (Chair)
Matt Lewis, SRS
Janice Freeman-Phillips, Walsall
Kerrie O’Brien, Walsall
Samantha Turnbull, Newport

Retention is critical if the staffing crisis in local government is to be faced head on. What can we do to make sure we keep our people?

Carol Williams, Director of Transformation & Digital, Walsall Council

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