Theme – Modernising Service Delivery
Location – Holiday Inn Manchester City Centre
We’re all involved in modernising service delivery. We all want to give the very best experiences to our citizens. But with an ever-increasing pressure on staff and budgets, is it realistic? What actions can we all take to not only make positive changes in our organisations but also make them stick? Join your Socitm community to unpack all this to gain learnings and insights on:
- Why innovation gains traction when there is organisational collaboration to create ‘what works’ and ‘what needs’ to change.
- Evolving continuous improvement through creating and supporting an empowerment culture.
- Demonstrating how to equip managers with the tools, skills and confidence to deliver new service patterns.
- Techniques to champion inclusivity to benefit from a variety of different perspectives.