Resources and reading for designing services

Place-based Leadership

Programme
In-person
Book your place (opens in new tab)

We are looking forward to seeing you.

Date & time

  1. 4 July 2024 09:30 - 16:30
  2. 5 July 2024 09:30 - 16:30

Overview

An introduction to our new leadership programme.

Building your personal resilience to lead teams through challenging times is critical. The programme will challenge your thinking so you can hone your skillset to inspire people and places to be better through effective and lasting change.

You will get a better understanding of how to be a better leader through turbulent times. It will help you to understand the importance of focusing on achieving better outcomes for people and communities across place. Encouraging you to widen your ambition and perspective in relation to delivery of change.

The programme is limited to 12 members, to make sure you get the support you need. Book early to avoid missing out.

“Working in the public sector is both challenging and rewarding. Meeting with those who work in other authorities and hearing their experiences give me personal reward as I can see where things could be done different/better.

The Socitm Place Based Leadership course; not only brought others together but provide structured discussion topics supported with theory.”

Agenda

  1. 09:30 The importance of collaboration across place 

    Why place?

    •  The use of the ‘Doughnut Economics’ model to
      establish Socitm’s ethical, digital placemaking
      model; promoting the importance of place
    • Aligning strategic priorities and defining
      shared purpose and common outcomes
    • Defining ambition, priorities and outcomes
    • Strategy and alignment
    • Starting with the requirements/
      responding to the challenges

    Seeking to understand root causes

    • Empathy mapping (emotional intelligence awareness)
    • Wicked problems
    • Appreciative enquiry
    • Requirements gathering

    Fostering positive relationships across the ecosystem

    • Establishing the right culture to collaborate and
      establishing robust, inter-agency working
    • Developing trust
    • Understanding human interactions;
      building effective relationships
    • Negotiation, managing and influencing stakeholders
    • Problem-solving approaches
    • Intelligent client

    Designing brilliant services

    • Creating responsive and accessible services
      for all – Use of the Digitalisation Outcomes,
      overview of customer-centric design
    • Co-design through community-based
      representation; targeting under-represented groups
    • Tackling digital exclusion
    • Tools for co-creation and user-centred service design

    End of day

Additional questions?

Don’t hesitate to contact us to discuss your options and any other questions you might have.