Overview
You may know people who are intellectually gifted, who know their specialist subject inside out, yet struggle with their working relationships and make poor team players.
The ability to express and control emotions is essential for our health, well-being, and performance. Equally important is the ability to notice, understand, interpret, and respond to the emotions of others. Think of someone who may not recognise that a friend is feeling sad or that a co-worker is angry; psychologists refer to this as an absence of emotional intelligence, and some experts suggest that it may be more important than I.Q. when determining success in life and work.
Aidan Matthews
Learning Programme Manager, Socitm