Resources and reading for designing services

Improve Workshop: user satisfaction module

Virtual (Teams)

This event has now ended.

Date & time

  1. 11 May 2022 14:00 - 16:30

Location

Overview

During our spring workshops we will explore some key benchmarks. Attendees will be given the opportunity to learn from recent participants as they discuss the circumstances behind their relative results.

Agenda

  1. 02:00 Introduction

    Get to know your Improve consultant and fellow participants.

  2. 02:10 Understanding your report

    Overview of how benchmarking metrics are presented and understood.

  3. 02:20 Did the Pandemic change things

    Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.

  4. 02:40 Key results

    Highlighting metrics of specific interest from the last twelve months.

  5. 03:00 Home vs Office workers

    Explore if workers who have remained in the office have a different opinion of ICT compared to home workers.

  6. 03:30 Weighted Gaps & Key Drivers

    An explanation of weighted gap and key driver analysis, and how these can inform your action plans.

  7. 16:15 Open Discussion

    An opportunity for participants to raise questions or topics, and to expand on observations made.

  8. 04:30 Farewell

    Workshop ends.

Speakers

  • Matthew Fraser Matthew Fraser Technical Consultant, Socitm

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.