Overview
During our spring workshops we will explore some key benchmarks. Attendees will be given the opportunity to learn from recent participants as they discuss the circumstances behind their relative results.
Improve Workshop: user satisfaction module
This event has now ended.
Date & time
- 11 May 2022 14:00 - 16:30
Location
Agenda
- 02:00 Introduction
Get to know your Improve consultant and fellow participants.
- 02:10 Understanding your report
Overview of how benchmarking metrics are presented and understood.
- 02:20 Did the Pandemic change things
Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.
- 02:40 Key results
Highlighting metrics of specific interest from the last twelve months.
- 03:00 Home vs Office workers
Explore if workers who have remained in the office have a different opinion of ICT compared to home workers.
- 03:30 Weighted Gaps & Key Drivers
An explanation of weighted gap and key driver analysis, and how these can inform your action plans.
- 16:15 Open Discussion
An opportunity for participants to raise questions or topics, and to expand on observations made.
- 04:30 Farewell
Workshop ends.
Speakers
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Matthew Fraser
Technical Consultant, Socitm
Matthew Fraser
Technical Consultant, Socitm