Resources and reading for designing services

Improve Autumn Workshop

In-person

This event has now ended.

Date & time

  1. 29 September 2022 09:30 - 16:00

Location

Overview

Location – South Lanarkshire Council, Council Offices, Almada Street, Hamilton, ML3 0AA

This in-person workshop we will explore the results we have received in the last two years across our four modules. Attendees will be able to learn from recent participants as they discuss the circumstances behind their relative results.

Agenda

  1. 10:15 Introduction

    Get to know your Improve consultant and fellow participants.

  2. 10:25 Understanding your report

    Overview of how benchmarking metrics are presented and understood.

  3. 10:35 Did the Pandemic change things

    Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.

  4. 11:10 Key results

    Highlighting metrics of specific interest from the last twelve months.

  5. 11:40 Break

    .

  6. 11:55 Weighted Gaps & Key Drivers

    An explanation of weighted gap and key driver analysis, and how these can inform your action plans.

  7. 12:15 Focus on Delivery & Governance

    Discussion of observation related to the way that ICT is being delivered across organisations.

  8. 12:55 Lunch

    .

  9. 13:45 Overview of PowerBI reports

    .

  10. 13:55 Key observations on Cost

    Discussion of changes related to the cost efficiency of participants ICT.

  11. 14:35 Communicating your results

    How you can use your results and findings?

    Improving response rates to surveys.

  12. 14:55 Break

    .

  13. 15:10 Key observations on Performance

    Discussion of how well participants are delivering their services.

  14. 15:40 Open Discussion

    An opportunity for participants to raise questions or topics, and to expand on observations made.

     

  15. 16:00 Farewell

    Workshop ends.

Speakers

  • Matthew Fraser Matthew Fraser Technical Consultant, Socitm

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.