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“Socitm benchmarking helped many organisations to determine whether they were delivering their service in an efficient and productive manner. Participants have been able to inform their strategy by correcting or validating assumptions and identifying changes to benefit their users.”
Aimie Francis, Head of partnerships and benchmarking service manager
Benchmarking modules are continually developed with our members to provide an objective measure of your services, while remaining current to challenges within the public sector.
Questions that provide an audit of what every local authority should know.
Avoid a narrow view of your service by examining it from different perspectives.
Add context to your results by listening to other participants during confidential workshops.
Our modules
Surveys your entire user base to determine their experience of performance and usability.
Provides insight into the governance and shape of your ICT service
Examines the cost efficiency of your ICT service to create recommendations for improvements.
Provides an overview of the performance and efficiency of your ICT service.
Surveys your end users to prioritise future training needs.
We continuously develop our services, adding new modules based on your feedback. If there is something you would like to see us do, please let us know.
You want evidence to support your business cases, and insight into positive changes you can make. Our benchmarking service gives a concise overview of your service coupled with data to support it.
Meet with other benchmarking users and discuss your findings
Your results are dynamically compared to your peers as soon as you submit
Our benchmarking webinars help you understand and discuss results
If you are ready to start your benchmarking journey, talk to us. We can discuss all details and get you set up and ready to go.
User Satisfaction 22 organisations surveyed their users’ satisfaction with over 11,000 responses. Some of our observations include: Users have … Read more
Q. Why did you start using Socitm’s benchmarking service? I have been with Argyll and Bute Council since 2004. … Read more
Q. How has Socitm benchmarking helped you improve your service desk operation? Six years ago, we noticed that our … Read more
Q. As a relatively new unitary authority formed in 2019, what were your reasons for using Socitm’s benchmarking and … Read more
Q. Why have you used Socitm’s benchmarking services? I think it is important to have independent reviews of your … Read more
If you want to… Develop your or your team’s skills * You can also head to your account’s Membership … Read more
